Non-Verbal Communication

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Non-Verbal Communication

• Instructor Development

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Does yours look like this?
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Objectives

• The Communication Process
• Characteristics
• Verbal Non-Verbal
• Delivery
• Barriers
• Listening

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The Communication Process
Channel
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Messages

• Im a Game Warden, and youre busted!
• In order to keep from blowing your boat up, the
  following directions

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Examples of Channels
Telephone Lines
Faces
Written Materials
Computers
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Characteristics of a Sender

• Voice Control
• Volume
• Body Language
• Rate
• Force

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Barriers to Communication

• Lack of Experience
• Words
• Jargon or too technical
• Vocal Elements
• Facial Expressions
• Mannerisms
• Physical
• Noise Factors

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Can You Read This?

• M R D U C K S
• M R N O T D U C K S
• O S A R
• C M W A N G S
• W I L B
• M R D U C K S

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Overcoming Barriers

• Right Flow of Info
• Encourage feedback
• K.I.S.S.
• Listen Actively
• Practice

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Non-Verbal Communication

• Variation in voice
• Laughter
• Facial expressions
• Body movement

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Effective Delivery

• Force or Volume
• Pitch or Tone
• Voice Quality
• Timing or Speed

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How you say it ..
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What about diction?

• Select words with care.
• Use vivid, colorful words.
• Use appropriate language.

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Eye Contact
Friendly Intermittent Gazes Look at each
person Build Rapport
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Gestures

• Emphasize a point
• Illustrate a concept
• No wild gestures
• No finger pointing