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Community Capacity Building Program

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Community Capacity Building Program Interpersonal Communications Agenda Icebreaker Welcome and Overview Communication Process Types of Communication Verbal Non-verbal ... – PowerPoint PPT presentation

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Learn more at: http://www.btcrd.gov.nl.ca
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Title: Community Capacity Building Program


1
Community Capacity Building Program
  • Interpersonal Communications

2
Agenda
  • Icebreaker
  • Welcome and Overview
  • Communication Process
  • Types of Communication
  • Verbal
  • Non-verbal
  • Listening
  • Factors Influencing Communication
  • Parking Lot
  • Discussion/Evaluation

3
Interpersonal Communications Skills Exercise 1
  • Pair participants with someone they dont know,
    if possible
  • Take five minutes to interview each other to
    learn enough to introduce your partner to the
    group
  • Each person introduces their partner to the group

4
Interpersonal Communication Skills
  • What is communication?
  • A process in which a person, through
    language,signs and symbols, conveys a message to
    another person
  • Comprised of
  • Sender
  • Message
  • Channel
  • Receiver
  • Feedback
  • Barriers

5
Interpersonal Communication Skills
  • Sender
  • Language and how you use it
  • Credibility
  • Knowledge of content, audience and context
  • Experience, attitudes and values
  • Message
  • Written words, sentences, paragraphs
  • Oral use of voice tone and pitch
  • Non-verbal gestures, facial expressions, eye
    contact, environment (office set up)

6
Interpersonal Communication Skills
  • Channel
  • Verbal face to face meetings, telephone, video
  • Written reports, letters
  • Receiver
  • Abilities
  • Attitudes
  • Experience
  • Feedback
  • Receiver responds in some way
  • Sender can evaluate effectiveness of message

7
Interpersonal Communication Skills
  • Barriers
  • Inappropriate medium or channel
  • Incorrect grammar, inflammatory words, words that
    conflict with body language
  • Technical jargon
  • Noise
  • Can occur at any stage
  • Can be interference from various sources radio,
    chatter, etc.

8
Interpersonal Communication Skills - Exercise 2
  • Discuss barriers to communication process
  • Brainstorm and discuss some barriers in your
    workplace or volunteer group

9
Interpersonal Communication Skills - Exercise 3
  • Identify strategies to deal with common
    communication problems

10
Types of Communication
  • Verbal
  • Non-verbal
  • Listening

11
Types of Communication - Exercise 4
  • How we communicate
  • Role Play

12
How we communicate
  • Verbal 7
  • Quality and tone of voice 38
  • Visual (non-verbal) 55

13
Verbal Communication
  • Speech
  • Range
  • Pitch
  • Volume
  • Enunciation
  • Pronunciation
  • Infliction
  • Tone

14
Non-verbal communication
  • Body language
  • Written communication

15
Non-verbal communication
  • Appearance/Image
  • Environment

16
Interpreting Non-verbal Behaviour Exercise 5
  • Discover what you know about non-verbal language
  • Think about some non-verbal behaviours that have
    not been discussed

17
Listening - Exercise 6
  • Complete the listening skills exercise
  • Rate your listening skills

18
Types of Listening
  • Pseudo   
  • Listen to meet some other need
  • Make people think you are interested
  • Keep alert to see if you are being rejected
  • Get some time before your next comment
  • Pretend to be listening to be polite
  • Natural to be pseudo listening some times

19
Types of Listening
  • Active
  • Listen without barriers (time, emotional)
  • Listen to the entire message by focusing on
    verbal and non-verbal message
  • Listen using your non-verbal communication skills
  • Listen to the person without interrupting,
    judging or arguing
  • Clarify and ask questions or paraphrase

20
Improving Listening through Feedback
  • Paraphrasing
  • Perception checking
  • Describing behaviour
  • Making I statements

21
Paraphrasing
  • Tests your understanding of communicators
    message
  • Allows communicator to clarify a misunderstanding
  • Provides climate where communicator can feel
    understood
  • Provides communicator with sense that what they
    are saying is important

22
Perception Checking
  • Describe other's feelings or behavior
  • Indicates to person that you want to understand
    their feelings
  • State interpretation of behavior
  • Ask if interpretations are accurate

23
Describing Behaviour
  • State what has been observed
  • Does not judge behaviour
  • Use it to indicate negative behaviour
  • Provides non-threatening opening to further
    communication

24
Making I Statements
  • Use when you want to explain your feelings
  • Use to reduce level of tension in conflict
    situation

25
Making I Statements
  • How to make an I statement
  • When (description of behaviour, not person),
  • I feel (description of the feeling,
  • Because (tangible or real effect) or how about if
    (suggestion for change) pushes speaker to define
    what disturbs him/her

26
Paraphrasing - Exercise 7
  • Discuss some ways to provide feedback through
    paraphrasing
  • Discuss the exercises in manual

27
Giving and Receiving FeedbackExercise 8
  • Assign groups
  • Write your responses
  • Share responses with group
  • Select one response to share with large group

28
Ways We CommunicatePublic Speaking - Exercise 9
  • Discuss public speaking fears
  • Discuss some strategies to improve public
    speaking fears

29
Ways We Communicate
  • Speeches
  • Presentations
  • Correspondence/office communication
  • Telephone
  • Voice mail
  • Email
  • Websites
  • Blogs
  • Others?

30
Email Practices - Exercise 10
  • Discuss advantages and disadvantages of email

31
Factors Influencing Effective Communication
  • Special needs/accessibility
  • Environment/setting
  • Literacy skills
  • Cultural factors
  • Email etiquette
  • Tone
  • Respect and appropriateness
  • Gender neutrality
  • Jargon
  • Others

32
Communication Blockers
  • Responses that can block effective communication
  • Evaluation response
  • Advise giving response
  • Topping response
  • Diagnosing, psychoanalytic response
  • Prying-questioning response

33
STRATEGY PLANNING RELATIONSHIP BUILDING ORGANIZATIONAL SKILLS MANAGEMENT CO-OPERATIVE DEVELOPMENT
Strategic Planning Community Development Organizational Governance Basics of a Co-operative
Proposal Writing Public Participation Board Orientation Co-operatives and the Community Development Process I
Project Management Alternative Dispute Resolution Meeting Management Co-operative and the Community Development Process II
Opportunity Identification Group Dynamics Leadership and Motivation
Opportunity Management Interpersonal Communications
Communications Planning
Legal Issues
34
Conclusion and Evaluation
  • Review objectives
  • Review any additional expectations
  • Review Parking Lot
  • Point out Certificates of Participation
  • Complete evaluation
  • Thank you!

Community Capacity Building Program
www.intrd.gov.nl.ca/intrd/regionaldev/capacitybui
lding.html
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