Non verbal Communication

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Non verbal Communication

• He that has eyes to see and ears to hear may
  convince himself that no mortal can keep a
  secret. If his lips are silent he chats with his
  fingertips betrayal oozes out of him at every
  pore.

Sigmund Freud
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Non verbal Communication

• Exchange of information through nonlinguistic
  signs or symbols
• All external stimuli other than spoken or written
  words and including body motion, characteristics
  of appearance, voice and use of space and
  distancing.

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Non verbal Communication

• No substitute for verbal
• Only supplements/reinforces
• Efficiency is non verbal makes up the deficiency
  in verbal.
• More Impact
• 7 verbal 38 vocal 55 nonverbal

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Types of Non- Verbal Communication

• Kinesics
• Proxemics
• Chronemics
• Paralanguage
• Artifacts

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BODY LANGUAGEKINESICS Branch of Learning

• Aspects
• Personal Appearance
• Facial Expression
• Posture
• Gesture
• Eye Contact
• Space, Distancing
• Touch

• Non verbal cues
• or
• Visible codes

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1. Personal Appearance

• The Person
• The Attire
• The Accessories

• Ve
• or
• _Ve
• impact

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Person hair, beard, colour of skin,
age,grooming,cleanliness
attractiveness, handicaps, ugliness,
abnormality or deformity
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Attire dress (clothing)

• Speaks loudly about our general attitude,
  behavioural preferences, confidence, occupation,
  personality, power, status values

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Accessories - Appendages

• Other than garments.
• TangibleSpectacles, false eye lashes/nails,
  ties,
  rings,bangles tatoos, buttens, cosmetics etc
• IntangibleDeodorants, perfumes etc.
• Either enhance the p.a. or detract from the
  p.a.

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2. FACIAL EXPRESSION

• Major visible signs which betray our feelings
• Used to aid ,inhibit or complement
• Reveal attitude, confidence
• Spontaneous emotional expressions
• To interpret accurately is a tricky task.

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FACIAL TYPES

• Inhibited
• Uninhibited
• Unwitting
• Blank
• Substitute
• Frozen

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3. POSTURE

• The way one stands, sits or walks
• Movement of the body, position of hands/legs
  other parts
• Measure of personality, success of communication
• Vary according to situations

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4. Gestures

• Any action that sends a visual signal to an
  onlooker (An observed action)
• What signals are being received is important
• Well- timed drive home your ideas
• Enhance impact, add a greater value
• Types enumerative, descriptive, locative
  symbolic, emphatic

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5. Eye Contact

• Leads to more effective commn
• Shows whether speaker is sincere listener is
  interested
• Enables to alter/adjust/reframe
• Establishes rapport
• Convey both intended as well as unintended
  messages

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6. Proxemics Space Distancing

• Concept Important for nonverbal commn
• Intimate Zone-Physical touch to 18 inches
• Personal Zone-18 inches-4 feet
• Social Zone- 4 feet -12 feet
• Public Zone- 12 feet-30 feet

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7. Haptics (Touch)

• Body contact
• Intention,context,interpretation,
• relationship
• Functional/professional,social,
• friendship, intimacy,sexual
• Culture specific

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Para linguistics

• Non verbal vocal cues
• Voice ( Quality, Pitch, Rate, Volume)
• Articulation
• Modulation
• Pronunciation
• Pauses

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The Voice in Delivery

• Quality
• Characteristic that distinguish one voice from
  another
• Varies -Rich and alluring, Hoarse and husky, Thin
  and nasal etc

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The Voice in Delivery

• Pitch
• Rise and fall in the voice
• Essential to convey the varieties in emotion
• Well-balanced and well suited pitch results in a
  clear and effective tone

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The Voice in Delivery

• Rate
• Speed of words per minute
• Normal rate-120-180 WPM
• Depends on the complexity of the material, mood
  the speaker wants to create composition of the
  audience

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The Voice in Delivery

• Volume
• Loudness or softness of the voice
• Adjust according to two factors
• Acoustics of the room
• No. of audience
• Too High-boorish and Insensitive
• Too low-exhibits Shyness

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Articulation

• Saying words with clarity and forcefulness so
  they are individually audible and discernible.
• To speak the sounds according to accepted norms
• Avoid Sloppy articulation
• One of the several causes of mispronunciation

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Voice Modulation

• To regulate, vary and adjust the tone, pitch and
  volume of the voice.
• Brings flexibility and vitality to the voice
• Convey varieties in emotions
• Absence may lead to monotonous presentations

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Pronunciation

• To speak the sounds according to accepted norms
• Follow BRP
• Individual sounds should be pronounced correctly
• Word stress should be proper

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Pauses

• Use pauses at the end of certain thought units
• Leads to better comprehension
• Exhibits confidence and control
• Time the pauses properly
• Vocalised pauses should be avoided (um-ur)
• Makes the presentation evasive and untruthful
• Make a speaker appear deceptive

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Summing up

• Visible code is as important as verbal codes
• Training in the use of v.c.is as essential as ..
• V.C. are culture specific