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Non-Verbal Communication


Non-Verbal Communication Non-Verbal Communication Aim of session: To give the manager the basic knowledge and skill to read and use body language and other non-verbal ... – PowerPoint PPT presentation

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Title: Non-Verbal Communication

  • Non-Verbal Communication

Non-Verbal Communication
  • Aim of session
  • To give the manager the basic knowledge and
    skill to read and use body language and other
    non-verbal communication techniques effectively

Non-Verbal Communication
  • Learning Outcomes
  • At the end of the session students will be able
  • to
  • Identify a range of non verbal and behavioural
    factors which affect people
  • Assess impact of different behaviours in the

Non-Verbal Communication
  • Learning Outcomes (cont)
  • Assess impact of appearance and mannerisms in the
  • Interpret non-verbal signals from others

Non-Verbal Communication
  • The spoken word
  • ABC rule, language chosen, potential difficulties
    and barriers
  • Comparison with written word
  • Message can be assisted by use of body language
    and other non verbal communication aspects

Non-Verbal Communication
  • Non verbal communication
  • What can be included?

Non-Verbal Communication
  • Non verbal includes
  • Tone of voice, inflexion, pace of speech
  • Mannerisms and gestures, hand signals
  • Posture
  • Way we sit, stand
  • Facial expressions
  • Especially use of the eyes and mouth

Non-Verbal Communication
  • Non verbal includes (cont)
  • Touching
  • Spatial relationships
  • The distance between people
  • Our personal style/choices we make
  • Our clothes, lifestyle, house, car, etc.

Non-Verbal Communication
  • Benefits from appreciating body language
  • We realise our own body language is read and
  • Can use to improve effectiveness of verbal
  • Can read other people much better, adjust own
    reactions accordingly

Non-Verbal Communication
  • Consider the following statement
  • What a weekend Ive had

Non-Verbal Communication
  • Feelings of anger, joy, sadness, enthusiasm,
  • boredom etc. are signalled by
  • Tone of voice
  • Pace of speech
  • Pitch and volume

Non-Verbal Communication
  • Controlling the signals
  • Be aware that we do send other signals besides
    the actual words
  • Learn to recognise
  • Act on the information
  • Adjust own body language accordingly

Non-Verbal Communication
  • Controlling the signals (cont.)
  • Anger
  • If you return anger or aggression with same
    emotion, likely that a full blown row/argument
    will ensue
  • Reply in a calm and even response to diffuse

Non-Verbal Communication
  • The effect of age on body language
  • Generally, the younger the person, the easier it
    is to read his/her body language
  • Young children are particularly transparent
  • Politeness often dictates our true feelings

Non-Verbal Communication
  • Facial Expressions
  • The face is the most expressive part of our
  • body. We
  • Smile frown grimace nod
  • scowl wink yawn blush
  • blink stare

Non-Verbal Communication
  • Facial expressions (cont). We
  • Cover our mouths
  • Touch our noses or hair
  • Rub our eyes or ears
  • Scratch our heads
  • Stroke our chins
  • Chew our nails

Non-Verbal Communication
  • Facial expressions (cont). We
  • Raise our eyebrows
  • Tilt our heads
  • Resting our head on our hands
  • Glancing sideways
  • Slightly raise eyebrows or smile at same time

Non-Verbal Communication
  • Gestures
  • Use these for three main reasons
  • To communicate to someone at a distance
  • To accentuate what we are saying
  • (Subconsciously) to echo what we are feeling

Non-Verbal Communication
  • Posture and touching
  • Spatial relationships

Non-Verbal Communication
  • Appearance/image/style
  • Seen as signs of status
  • Our office (size, position, décor, furniture)
  • Our clothes/jewellery
  • Our main personal possessions, eg car
  • Our home/address

Non-Verbal Communication
  • Putting it all together!
  • Become a people watcher
  • Compare your observations with those of another,
    perhaps someone with more experience
  • Become more aware of your own movements,
    gestures, facial expressions

Non-Verbal Communication
  • Key Points
  • Non verbal signals as well as the words we use,
    convey certain messages to the listener
  • Body language can sometimes give a different
    message to the spoken word, and reveal our true

Non-Verbal Communication
  • Key points
  • Three important aspects of body language are
    appearance, gesture and position
  • We need to be able to interpret other peoples
    non verbal signals and make sure our own do not
    contradict the words being used
  • Always maintain good eye contact