Diapositive 1

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WORKSHOP 2 QUALITY ASSURANCE
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• BRIEFING PAPER OBJECTIVES
• SHARE GOOD PRACTICE IN IMPLEMENTING THE EUROPEAN
  STANDARDS AND GUIDELINES FOR QUALITY ASSURANCE
  (ESGQA)
• PRESENT SPECIFIC TOOLS
• STUDENT EVALUATION
• LEARNING OUTCOMES
• EXTERNAL EVALUATION
• IDENTIFY CHALLENGES AND FACTORS FOR SUCCESS
• ASSESS IMPACT AND UNINTENDED CONSEQUENCES OF QA
  MECHANISMS

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QUALITY IN CENTRALISED PROJECTS? WHAT ARE THE
KEY QUALITY DRIVERS ? -ACCOUNTABILITY? -VALUE
FOR MONEY? - EUROPEAN COMMISSION
REQUIREMENTS? -ENHANCEMENT? -OTHER? DOES ESGQA
HELP? IS A COMMITMENT TO A QUALITY CULTURE
EXPLICIT? WHO ESTABLISHES CRITERIA AND
PERFORMANCE INDICATORS?
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POLICY AND PROCEDURES FOR QUALITY ASSURANCE DO
ALL PROJECTS HAVE A STATEMENT OF POLICY AND
PROCEDURES FOR THE ASSURANCE OF THE QUALITY AND
STANDARD OF THEIR WORK? WHO OWNS THE POLICY?
- THE PROJECT PARTICIPANTS?
- THEIR DEPARTMENTS/FACULTIES? -
THEIR INSTITUTIONS? IS IT SUBJECT TO INDEPENDENT
REVIEW?
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APPROVAL, MONITORING AND PERIODIC REVIEW HOW
ARE PROJECTS APPROVED IN PRACTICE? - BY THE
PARTICIPANTS? - BY THE DEPARTMENTS/FACULTIES IN
EACH INSTITUTION? - BY THE HIGHER EDUCATION
INSTITUTIONS? IS DEPARTMENT/FACULTY/INSTITUTION
APPROVAL REAL OR SIMPLY FORMAL? IS
MONITORING INTEGRAL, TRANSPARENT WITH
-MILESTONES? - EVALUATION? - FEEDBACK?
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REVIEW WHEN?
HOW ?
WHO? MUST REVIEWERS BE EXTERNAL ?
COULD NON-PARTICIPANTS FROM THE CONSORTIUM
HEIs BE REVIEWERS?
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INVOLVEMENT OF STUDENTS A PRE-REQUISITE? STUDE
NTS HAVE A SPECIAL PERSPECTIVE ON THE
MODERNISATION AGENDA, UNIVERSITY
ENTERPRISE COOPERATION, CURRICULUM
DEVELOPMENT, NETWORKS? BUT DO WE INCLUDE
THEM ? IS THIS A QUALITY ISSUE? IF NOT WHY?
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• QUALITY ASSURANCE OF STAFF
• HOW DO WE ASSURE/ENSURE THE QUALITY OF PROJECT
  STAFF?
• WHAT HAPPENS IF THERE ARE CHANGES OF PERSONNEL?
• IS THIS A PARTICULAR CHALLENGE FOR LARGE
  NETWORKS?
• WHO SHOULD BE RESPONSIBLE FOR THE QUALITY
  ASSURANCE OF PROJECT STAFF? -
• THE PROJECT COORDINATOR?
• THE PARTICIPATING HEIs?
• THE PROJECT SPONSOR?

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• RESOURCES
• WHO ENSURES THAT ADEQUATE RESOURCES ARE
  AVAILABLE?
• THE PARTICIPANTS?
• THE HEIs?
• THE EUROPEAN COMMISSION?
• WHAT CAN BE DONE IF RESOURCES PROVE INADEQUATE?

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• INFORMATION SYSTEMS PUBLIC INFORMATION
• DO PROJECTS PUBLISH REGULAR UP-TO-DATE,
  IMPARTIAL, OBJECTIVE, INFORMATION (QUANTITATIVE
  AND QUALITATIVE) ABOUT THE PROJECT?
• WHAT IS APPROPRIATE?
• WHO SHOULD DO IT?
• WHEN?
• HOW?

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EXTERNAL REVIEW IS EXTERNAL REVIEW
INTEGRAL? SHOULD IT RELATE SIMPLY TO THE
PRODUCT/OUTCOMES OR SHOULD IT REVIEW
PROCEDURES AND PROCESSES AND THEIR FITNESS FOR
PURPOSE?
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THE INTERNATIONAL DIMENSION POSES DIFFERENT
CHALLENGES? ARE THE ESGQA STANDARDS APPROPRIATE
/ RELEVANT?
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• CHALLENGES FOR INTERNATIONAL PROJECTS 1
• WHY DO IT?
• INHERENTLY LESS EASY TO SUSTAIN?
• CHOICE AND EVALUATION OF PARTNERS?
• GUARANTEE OF EQUAL SUPPORT AND RESOURCE (TIME /
  FACILITIES / OTHER) FROM ALL INSTITUTIONS?
• PROJECT MANAGER?
• PROJECT SPONSOR?
• REPORTING LINES?
• RESPONSIBILITIES?
• SANCTIONS?

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CHALLENGES FOR INTERNATIONAL PROJECTS
2 MANAGEMENT/ADMINISTRATION? -
VIDEO/TELEPHONE/EMAIL ADEQUATE? - EFFECTIVE
MEETINGS ? WRITTEN, DETAILED AGREEMENT WITH A
CLEAR STATEMENT OF RESPONSIBILITIES
DEVELOPED/REVIEWED/AGREED AS PROJECTS PROGRESS?
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• WORKSHOP QUESTIONS
• WHAT ARE THE MAIN CHALLENGES IN CREATING A
  QUALITY CULTURE IN AN INTERNATIONAL
  PROJECT?
• ARE CURRENT QUALITY ASSURANCE STANDARDS AND
  GUIDELINES RELEVANT?
• WHAT MORE IS NEEDED?
• - OR
• IS LESS NEEDED?