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Business Etiquette Helping You Make a Success on the Social Side of the Business World


Etiquette in the Webster's Dictionary states: 'Etiquette is the code of unwritten expectations that ... It concerns the ways in which people interact with ... – PowerPoint PPT presentation

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Title: Business Etiquette Helping You Make a Success on the Social Side of the Business World

Business EtiquetteHelping You Make a Success on
the Social Side of the Business World
Dr. Julia Barnes Forrest Junior College
What is Business Etiquette?
  • Etiquette in the Webster's Dictionary states
  • Etiquette is the code of unwritten expectations
    that govern social behavior. It concerns the
    ways in which people interact with each other,
    and show their respect for other people by
    conforming to norms of society.
  • Two main forms of etiquette
  • Social
  • Business

Social vs. Business Etiquette
  • Social Etiquette
  • Based on chivalry
  • Business Etiquette
  • Military origins
  • Hierarchy
  • Power

Social versus Professional Behavior
  • In a professional environment, gender is not
    considered a factor
  • Introductions are made to the person more senior
    regardless of gender
  • Neither men nor women are expected to be helped
    with their chairs, unless they need it
  • Mainly clients or a higher-ranking professionals
    should be helped with their coats, whether men or
  • The person that first gets to a door should hold
    it open for the rest of their group, regardless
    of gender
  • If it is a revolving door, the first person to go
    through should wait for the rest of their party
    on the opposite side

Most Common Categories
  • Communication Skills
  • Conversation
  • Listening Skills
  • Professional Dress
  • Business Casual
  • International Business Etiquette
  • Cultural Diversity
  • Business Introductions
  • Telephone Etiquette
  • Office Meeting Etiquette
  • Conference Etiquette
  • Speaking Skills
  • Table Manners
  • Business Networking
  • Workplace Etiquette
  • Sexual Harassment
  • Email Etiquette
  • Presentation Skills
  • Letter Etiquette
  • Executive Coaching

  • Dining Etiquette
  • Table manners
  • Table setting
  • Solutions to specific situations
  • Relationships
  • Social behavior in a professional setting
  • Sexual harassment
  • Romantic relationships

Dining Etiquette
1st Things 1st
  • Always make sure you are punctual. Being early
    doesnt hurt.
  • Call ahead and inform your guest if you will be
  • Make appropriate greetings and introductions upon
    your arrival.
  • Let highest authoritative figure take his or her
    seat first before taking yours.

Greetings and Introductions
  • Rise if seated, smile and extend your hand to
    initiate a handshake.
  • Use the persons name in your greeting
  • Introduce a younger person to an older person a
    non-official person to an official person and
    the junior to the senior.
  • Explain who they are and use their full name

Table Setting

1. Sherry Glass 5. Seafood fork 9.
Salad Fork 2. White Wine Glass 6. Soup Spoon
10. Dessert fork 3. Red Wine Glass 7.
Dinner Knife and spoon 4. Water
Goblet 8. Dinner Fork 11. Butter
Table Setting
  • Many upscale dining establishments will present
    you with a variety of eating utensils.
  • The guideline is to start outside and work your
    way in.
  • Common Situation.
  • 2 forks, same size..begin with outside 1st

Basic Table Manners
  • Do not smoke while dining out
  • Sit up straight
  • When you are not eating, keep your hands on your
    lap or resting on the table.
  • Do not take phone calls

Table manners cont...
  • Never chew with your mouth full or chew
  • Remove food from your teeth in private.
  • Avoid controversial subject matter when
  • Try not to leave the table except for an

  • If you are a guest, you may want to ask what your
  • host /hostess recommends.
  • Order item in mid price range.
  • Do not order the most expensive item.
  • Order items that can be eaten with utensils.
  • Do not order alcoholic beverages.
  • The guest usually orders first unless otherwise
    stated by the host/hostess or waiter/waitress.
  • It is common for females to have their orders
    taken first

  • Wait for everyone at the table to be served
    before you begin to eat.
  • If guest suggests that you begin before he or she
    is served then you may.
  • Eat slowly until your host/hostess or guest is

The Meal
  • Be careful how you hold your utensils
  • Passing community food should be done so to the
  • Taste your food before seasoning it.
  • Bread should not be eaten whole. Break bread
    into manageable pieces.
  • Remember there are specific glasses for specific
  • Keep conversation appropriate and safe ( do not
    indulge in controversial topics)
  • Remember table manners

  • Leave the plates in the same position as you
    found them. Do not stack them or push them away.
  • Order dessert if host/hostess recommends it.
    Remember to use designated silverware.
  • Place napkin to the right of your plate if you
    are finished.

  • Common Professional Behavior
  • Social versus Professional
  • When co-workers become comrades
  • gossip, gift giving, and confrontations
  • Inappropriate behavior towards co-workers
  • Personal romantic relationships between

Common Professional Behavior
  • Introductions and Greetings
  • Always introduce the lower-ranking person to the
    higher-ranking person
  • Simply a handshake is customary in the U.S.
  • The person who extends their hand first takes
    control over the situation
  • Nametags- placed on the upper right shoulder
  • Be sure to greet people of all ranking at the
  • Other electronic etiquette Conference Calls

Common Professional Behavior
  • Body Language
  • Posture
  • Casual versus formal posture
  • Eye contact
  • Direct but not intense
  • Space
  • About two feet is standard

Social versus Professional Behavior
  • In a business environment professional behavior
    is most appropriate
  • However, sometimes social relationships may be
    formed between co-workers
  • A recent study found that because some new hires
    were unable to form relationships with their
    co-workers, about 40 of them failed in their
    first job

  • Defined as rumor or talk of a personal,
    sensational, or intimate nature
  • It is not necessarily bad
  • Gossip requires a talker and a listener
  • Those that hold the information may feel that it
    is their duty to pass it along to others

  • Possible destructive results of gossip
  • Wasted time resulting in decreased productivity
  • For example, if in a company of 200 employees,
    each person spent 1 hour/day gossiping, it would
    result in 160,000 of lost productivity a month,
    or 1.92 Million/year (based on 40/hr salary)
  • Spreading of fictional rumors
  • About people, or company expectations
  • Erosion of team efforts and relationships
  • Those that gossip are often labeled as

Conflicts in the Workplace
  • In a workplace there are many different people
    from different backgrounds, with differing
    opinions on everything from politics, humor, and
    how business should be operated
  • Dealing with people who have differing viewpoints
    is something that every person will have to deal
    with at some point in their professional career

Some causes of work frustration
  • Though conflict may arise as a result of a
    large-scale issue, people usually become upset
    about the smaller things
  • Eating someone elses food
  • Eavesdropping
  • Not acknowledging colleagues in the hallway
  • Disagreeing with someone about the way something
    should be handled

Increased Casualness
  • Having a more casual work atmosphere often
    decreases stress levels, but it also does not set
    up appropriate boundaries
  • Jokes
  • Flirting
  • Gossiping

How to Approach Someone about a Conflict
  • Define the behavior that is annoying
  • Reduce resistance from a co-worker
  • Speak openly, directly, and honestly while
    confronting another individual
  • Communicate your own limits and boundaries

E-Mail Etiquette
  • Business e-mails should be constructed more
    carefully than traditional memos.
  • Very easily transferable
  • Attachments
  • Forward messages
  • Stored indefinitely if not promptly deleted
  • No security guarantees
  • Hackers
  • Leaving the computer

E-Mail Etiquette
  • Helpful tips
  • Never send anything you would not want to see in
    tomorrows newspaper very easy for someone to
    forward your message to others.
  • Use caution when delivering messages with sarcasm
    and humor
  • Always log off your e-mail account upon leaving a
  • Avoid personal conflicts via email handle them
  • Use formal language with correct structure when
    communicating with customers or management
  • Use the subject field to your advantage
  • Double check who you are sending the message to
  • Avoid sending large attachments via email
  • Remember Laws that apply to other methods of
    communication also apply to e-mail

International Etiquette
  • Greetings and salutations
  • Use proper greetings when addressing others from
    different countries/cultures
  • E-mail
  • Letters
  • Phone
  • Introductions
  • Figure out proper greetings before
    meeting/addressing others
  • Respect the norms and values of other cultures
  • Ex. it is impolite to turn down wine with a meal
    in some countries shows a sign of disrespect

For more information,
  • Contact
  • Forrest Junior College
  • 601 East River St.
  • Anderson, SC 29624
  • (864) 225-7653
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