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Internship Workshop IV


The dictionary defines etiquette as a noun with two meanings: ... T-shirts and facial piercings may be perfectly fine on campus but in most ... – PowerPoint PPT presentation

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Title: Internship Workshop IV

Internship Workshop IV
  • Internship Protocol
  • Workplace Etiquette and Culture

What is internship protocol?
  • The dictionary defines etiquette as a noun with
    two meanings
  • 1. the forms, manners, and ceremonies
  • established by convention as acceptable or
  • required in society, in a profession, or
  • official life.
  • 2. the rules for such forms, manners, and
  • ceremonies.

What is internship protocol?
  • Protocol is another word for etiquette.
  • It refers to how you conduct yourself at the
    internship site.
  • How you behave at the internship site can reflect
    well or poorly on both you and Rosemont College.

Expectations Vary.
  • Workplace etiquette is simply the behavior and
    manners that are expected at your internship
  • The operative phrase here is at your internship
  • You may behave and speak one way on campus, but
    in a professional environment people will likely
    have very different expectations.

Expectations Vary.
  • For some students an internship may be their
    first experience working off campus in a
    professional environment. The rules are
    different in the workplace, but they are
    different in each workplace. Each company or
    organization has its own culture. Different
    professions may also have their own rules.

Know the Rules.
  • How can you know the rules?
  • The answer is that the rules are most often
    unwritten, but this presentation will give you a
    few tips to help you to make your internship a

Attendance and promptness matter.
  • This may seem unimportant but it is not.
  • On campus, coming in late for a class may get you
    a nasty look from the professor. In the work
    world its unacceptable to be late or absent.

Attendance and promptness matter.
  • Being late or absent will send a message that you
    disrespect the time of others and arent
    interested in your work.
  • Being on time or a little early will signal that
    you are eager and enthusiastic.
  • Make a point of being on time better yet, try to
    show up for work or for your meetings five
    minutes early.

Attendance and promptness matter.
  • Serious illness or family emergencies are the
    only excuse for being absent in the professional
  • If you are going to be absent, make sure that you
    inform your internship supervisor directly by

Respect the hierarchy.
  • Follow the chain of command.
  • You need to know about the formal and informal
    reporting structures in the organization where
    you are working.
  • Once you know them, follow them!
  • That means that you go to your immediate
    supervisor first. You dont go to that persons

Respect confidentiality.
  • You are in your position to work on your
  • Its okay to talk about your project, issues and
    the work environment, but avoid talking about
  • Gossip gets around and what you say about another
    may come back to haunt you. What you say cant be

Respect confidentiality.
  • Dont be upset if you are not included in some
    meetings or discussions. Some information and
    issues are only for staff ears.
  • Avoid office politics and do not take sides.

Respect your co-workers.
  • You should treat all of your co-workers with
  • Avoid thinking that someone is just a
    secretary. Without administrative staff the
    organization could not run.

Respect your co-workers.
  • The administrative staff may be great allies and
    may help you to understand some of the unwritten,
    unspoken rules.
  • Remember the golden rule. Always treat others as
    you would like to be treated.

Learn basic social skills.
  • How you behave on campus and how you behave in
    the work environment may be very different.
  • Pattern your behavior on those around you in the
    workplace, particularly your supervisor.

Learn basic social skills.
  • How you handle hellos, good-byes, and basic
    courtesies of speech and action can win friends
    or turn people off.
  • Don't sit down in someone's office until you are
    invited to do so.

Learn basic social skills.
  • Keep your feet off the furniture.
  • Take your hat off inside!
  • Don't chew gum.

Learn basic social skills.
  • Learning social skills may sound ridiculous, but
    if you havent already learned them then you
    should start now. The Rosemont College library
    has a great book that can help you.
  • Sabath, A. M. (2002). Business etiquette 101
    ways to conduct business with charm savvy. (2nd
    ed.) Franklin Lakes, NJ Career Press. (This is
    available electronically through the library

Make a good first impression.
  • Learn how to introduce yourself.
  • Practice a firm handshake.
  • Learn how to make introductions and how to
    introduce yourself to people you don't know.

Make a good first impression.
  • Be friendly, smile and make an effort to do your
    very best. These are all parts of those important
    first impressions which can earn you points.
  • The president of the company is walking down the
    hall towards you are you ready to introduce

Dress for success.
  • When you are at the internship site youre not a
    student any more so you shouldnt dress like one.
  • Look at what other people are wearing. What
    hairstyles or accessories are the norm?

Dress for success.
  • T-shirts and facial piercings may be perfectly
    fine on campus but in most offices they are not
    considered acceptable.
  • If you model your dress and accessories after
    your supervisor, you usually cant go wrong.

Use proper language.
  • What up? Hey, cool! may be fine on campus but
    not in many job environments.
  • Avoid slang and speak like a professional and
    model your speech after those around you at your
    internship site.

Be a good ambassador.
  • For those who work with you at your internship
    site, you represent Rosemont College.
  • How you behave will reflect not only on yourself
    but on your institution. Your actions and
    attitude may determine whether other Rosemont
    students will be accepted for internships at the
    same company.
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