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BA 4216 Cross-cultural Studies in Organizations Theories of intercultural communication

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Title: ORGA 437 MANAGING CULTURE theories Intercultural Communication and culture Author: School of Business Last modified by: a r Topal Created Date – PowerPoint PPT presentation

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Title: BA 4216 Cross-cultural Studies in Organizations Theories of intercultural communication


1
BA 4216Cross-cultural Studiesin
OrganizationsTheories of intercultural
communication
  • Instructor Çagri Topal

2
Theories
  • Organize and summarize the knowledge of different
    cultures
  • Clarify complex cultural relationships
  • Help focus on important variables and
    relationships
  • Help determine what and how to observe and
    interpret
  • Help predict scientifically

3
Language andintercultural communication
  • Linguistic competence
  • Non-linguistic competence
  • Emotional and interpersonal factors
  • Intercultural experience and practice

4
Types of theories
  • Psychological
  • Individuals
  • Sociological
  • Conditions of individuals

5
Culture shock theory
  • Initial contact
  • Initial culture shock
  • Superficial adjustment
  • Depression/isolation
  • Reintegration/compensation stage
  • Autonomy/independence stage

6
General systems theory
  • Stress resulting from the lack of understanding
    of host culture
  • Adaptability as the capacity to alter some old
    ways to accommodate new ways
  • Cognitive adaptation intercultural identity
  • Affective adaptation psychological health
  • Operational adaptation functional fitness
  • One-way relationship between the foreigner and
    the host culture

7
Uncertainty reduction theory
  • Communication to reduce uncertainty and anxiety
  • Developing trust through communication
  • Communication facilitated by trust
  • Reciprocal relation between trust and
    communication
  • Decrease in uncertainty and anxiety through trust
    and communication
  • No responsibility of the host-country members

8
Convergence theory
  • Communication as a dynamic process of convergence
  • Communication as a series of converging cycles of
    information exchange toward a greater degree of
    mutual understanding
  • Conditions of unrestricted communication
  • Cultural preconceptions and divergence
  • Cost of developing and sustaining convergence not
    considered
  • Power relations ignored
  • No responsibility for host nationals

9
Interpersonal theory
  • Concepts
  • Intimacy or closeness (starting point)
  • Performance or competence (ending point)
  • Features
  • Context
  • Conduct
  • Content
  • Communication as an interpersonal relationship
    building
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