Pertemuan 3 Communicating in a World of Diversity

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Pertemuan 3Communicating in a World of
Diversity
Matakuliah J0012/ Komunikasi Bisnis I Tahun
2008
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Communication in a Diverse World
Multicultural Diversity
Intercultural Communication
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Opportunities in a Global Marketplace
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Challenges of Intercultural Communication
Employee Motivation
Nonverbal Signals
Language Usage
Employee Communication
Harmony and Cooperation
Values and Beliefs
Perception Patterns
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Enhancing Sensitivity to Culture and Diversity
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Characteristics of Cultures
Assumptions
Thought
Behavior
Communication
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Negative Cultural Attitudes
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Cultural Pluralism

• Accept Distinctions

• Avoid Assumptions

• Avoid Judgments

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Recognizing Variations in a Diverse World
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Social Behavior Differences
Work and Success
Roles and Status
Use of Manners
Concepts of time
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Nonverbal Differences
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Gender Differences
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Improving Intercultural Communication Skills

• Be a careful listener
• Speak and write clearly
• Study cultures and languages
• Respect communication styles
• Use interpreters or translators
• Help others adapt to your culture

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Studying Cultures
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Learning Languages
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Respecting Communication Preferences
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Intercultural Conversations

• Speak clearly
• Rephrase if needed
• Seek feedback
• Dont patronize
• Check understanding

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Listening Carefully
Vocal Patterns
Ask Questions
Show Respect