MRDD Integrated Quality Management Functions Monitoring Community Services - PowerPoint PPT Presentation

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MRDD Integrated Quality Management Functions Monitoring Community Services

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Consumer Rights. Services/Staff. Money. Quality Management Functions by Title: Service Monitoring ... Complaint Response. Service Monitoring ... – PowerPoint PPT presentation

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Title: MRDD Integrated Quality Management Functions Monitoring Community Services


1
MRDD Integrated Quality Management Functions
Monitoring Community Services
2
Quality Management Functions
  • Standardized processes designed to monitor and
    improve services for the areas of
  • Health
  • Environment/Safety
  • Consumer Rights
  • Services/Staff
  • Money

3
Quality Management Functions by Title
  • Service Monitoring
  • Health Identification Planning System (HIPS)
  • Death Review
  • Event Response System
  • Fiscal Review
  • Personal Plan Review
  • Complaint Response

4
Service Monitoring
  • Service Coordinators are employed by the
    Divisions Regional Centers and by County Boards
    that provide service coordination.
  • Service Coordinators monitor for effective and
    efficient provision of services and supports that
    enable the individual to achieve his or her basic
    needs and personal goals.
  • Areas monitored individuals health,
    environment/safety, rights, services/staff, and
    money.

5
MRDD Licensure Process
  • Provider submits application
  • Application assigned to surveyor who sees the
    whole process through granting of license or
    certification
  • Survey scheduled all routine surveys are
    pre-scheduled
  • Rules for licensure require provider to cooperate
    with announced and unannounced surveys
  • Survey conducted using a variety of methods
  • Interactions with consumers
  • Consumer record reviews
  • Interaction with staff
  • Personnel file reviews
  • Observation
  • Information analyzed and report written
  • Compliance determined
  • If deficiencies cited, a Plan of Correction (POC)
    is requested
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