Types and Benefits of Interdialer Dialog for Call Center Solution

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InterDialog Dialer
InterDialog Dialer is an auto dialer software or
you can say outbound dialing software that
automatically dials the telephone numbers. This
dialer works as automated predictive dialer,
preview dialer, progressive dialer software
power dialer software. Auto dialer software
allows you to upload your contact list, after
that our software will automatically dial the
phone numbers from the contact list one after
another.
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Features of InterDialog Dialer
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• Least Cost Routing(LCR)
• NCPR Support
• Centralized Lead Uploader (For Multi Location
  Dialer)
• Advance Dialing Rules
• FTD/MTD Data Export
• Dynamic Service Switchover of Agents
• Agent Status Alerts
• Dynamic CLI Options
• Screen Recording along with Voice
• Advance System Alerts for Agent/Application via
  SMS/Email

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Dialing Modes

• There are four dialing modes depending on how
  software dialers selects the contacts that are
  going to be called. Choose an automated dialer
  according to your business needs with unique
  features and usages.
• Dialing modes of automated dialer software are
  given below
• Preview Dialer Software
• Predictive Dialer Software
• Progressive Dialer Software
• Power Dialer Software

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Preview Dialer Software
Preview dialer software gives an opportunity to
prepare before the calls because in this dialing
mode agents are able to see the next call in the
list and is to up of them when to make call and
they are also able to skip the next name from the
list. Call respond or not, in both cases agents
give reviews that helps in lead generation and
business productivity. It is used when revenue
generated per call is very high. Benefit of this
dialer is that it helps agents to first view the
available information about the customer and
decide when to place the calls. Even agents may
also view the complete history of the customers.
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Predictive Dialer Software
Predictive dialer software automatically dials
the number from the list of numbers. After
automatically dialing, dialer checks whether
there is a human response or not. If a human
responds to the call, dialer automatically
transfers the call to the agent. If a human
doesnt respond to the call, dialer automatically
calls on another number. Its ideal for large
sized telemarketing call centers. Benefit of
this dialer is, agent time is not wasted on
listening to dial tones of unanswered calls, not
reachable or invalid numbers. It also increases
Return On Investment(ROI) to reach more contacts
in same time.
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Progressive Dialer Software
In the Progressive dialer software, number is not
dialed unless agent is available. Dialer
automatically dials the next number after
completing the previous call or moving from
wrap-up to go ready. Once the call is
connected, information about the call is
presented to them. Its ideal for small
mid-sized call center process. Benefit of this
dialer is it saves agents time to improve
productivity. Limited dropped calls by dialing
only when your agents become available.
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Power Dialer Software
Power dialer software is also called Rapid Dialer
Software. This dialer dials multiple numbers at
the same time with minimum manual effort. When
call pick ups, automatically connects to the
agent. When call is unanswered drop a pre-recoded
voicemail. The Power Dialer is especially useful
when a contact center has a small number of sales
executives and a large number of
prospects. Benefit of this dialer is less
efforts and more sales, eradicate manual dialing,
increase talk time for business productivity.
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