Upgrading Customer Interaction with Call Center Solutions (1)

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Upgrading Customer Interaction with Call Center
Solutions
Increasing the Performance of your Workforce by
Implementing High Standard Call Center software
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Key Objective

• Ensuring that every requirement has been met
  through high-quality customer interaction
• Deploying advance features for better
  communication among business prospects
• Helping calling businesses to reach maximum
  productivity by generating leads

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Key feature of call center system

• Auto Attendant Callers will get self-service
  through pre-recorded messages as menu options.
  These options are especially made to resolve
  their queries using top solutions.
• Voicemail to email transcription When callers
  unable to find required options, they can record
  voicemails which will be directly sent to agents
  email as a transcript message.
• High-quality Conferencing There will be an
  option through which callers can do conferences
  with the agents of several departments.

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• Call Transfer When callers try to connect with
  an agent and if it is not available, the call
  will be transferred to other vacant agent.
• Cloud-based Services Agents can save and
  retrieve data of callers such as recordings,
  caller ID, numbers, etc using cloud services.
• Call screening Screening Agents can see
  callers locations and other details through
  simple user interface and can switch between
  several calls with one click.

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Applications of Call Center Solutions

• Call centers and BPOs to attend customers
• Customer care businesses
• Technical support providers
• Medical centers and hospitals to give details of
  medicines
• Reservation companies for ticket monitoring and
  confirmation
• Call forwarding businesses
• Alert and reminder providers

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Benefits of Using Call Center Solutions

• Enhanced and Effective Interaction
• With high quality voice interactions, Call Center
  systems provide the best services through latest
  features. Callers and agents will communicate
  with superior connectivity and call quality.
• Uninterrupted Connectivity
• Over IP networks, Call Center systems work with
  best quality and uninterrupted services. Both
  callers and agents can interact with each other
  without any disturbance in the line and voice
  signals will be sent more frequently.
• 24/7 Online Service
• Call Center system always stays online as they
  are connected with central communication system
  of the organization. So, callers will get
  self-service anytime without any delay in their
  call.

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A PICTURE IS WORTH A THOUSAND WORDS

• Quick Response
• With pre-recorded messages, callers will get
  quick response after choosing any option. They
  dont have to wait for the next option to be
  displayed or generated from the system.
• Time-saving Operations
• Call Center systems save so much time while the
  agents are on another. Callers will keep on
  interacting with pre-recorded menu until they get
  available to take the call. This will increase
  the calling efficiency of the employees.
• Innovative Features
• Agents will get interacted with innovative
  features, which are not available in traditional
  phone systems.

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Why Choose ForwardingMyCalls?
ForwardingMyCalls is a well-known communication
solutions provider across major countries like
USA, UK, Canada and India. As a reliable Call
Center solution provider, they are dealing with
every type of solutions such as cloud-based
systems, call center solutions, hosted
communication systems and many others. With
dedicated teams of experts, they are always
available to deploy most effective and highly
reliable solutions to meet the expectations of
the calling businesses. Their objective is to
bring advanced technologies in contact with major
telecom brands.
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Along with Call Center systems they also offer

• Contact centers
• Cloud-based call centers
• Hosted telecom solutions
• Virtual phone numbers
• VoIP solutions
• SIP termination services
• Hosted IP PBX

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THANKS!

• Any questions?
• ForwardingMyCalls40 E Main St 813 Newmark, DE
  19711United States
• Telephone [phone]Email
  support_at_iqtelecom.net