Upgrading Customer Interaction with Call Center Solutions (1) - PowerPoint PPT Presentation

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Upgrading Customer Interaction with Call Center Solutions (1)

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ForwardingMyCalls is a well-known communication solutions provider across major countries like USA, UK, Canada and India. As a reliable Call Center solution provider, they are dealing with every type of solutions such as cloud-based systems, call center solutions, hosted communication systems and many others. – PowerPoint PPT presentation

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Title: Upgrading Customer Interaction with Call Center Solutions (1)


1
Upgrading Customer Interaction with Call Center
Solutions
Increasing the Performance of your Workforce by
Implementing High Standard Call Center software
2
Key Objective
  • Ensuring that every requirement has been met
    through high-quality customer interaction
  • Deploying advance features for better
    communication among business prospects
  • Helping calling businesses to reach maximum
    productivity by generating leads

3
Key feature of call center system
  • Auto Attendant Callers will get self-service
    through pre-recorded messages as menu options.
    These options are especially made to resolve
    their queries using top solutions.
  • Voicemail to email transcription When callers
    unable to find required options, they can record
    voicemails which will be directly sent to agents
    email as a transcript message.
  • High-quality Conferencing There will be an
    option through which callers can do conferences
    with the agents of several departments.

4
  • Call Transfer When callers try to connect with
    an agent and if it is not available, the call
    will be transferred to other vacant agent.
  • Cloud-based Services Agents can save and
    retrieve data of callers such as recordings,
    caller ID, numbers, etc using cloud services.
  • Call screening Screening Agents can see
    callers locations and other details through
    simple user interface and can switch between
    several calls with one click.

5
Applications of Call Center Solutions
  • Call centers and BPOs to attend customers
  • Customer care businesses
  • Technical support providers
  • Medical centers and hospitals to give details of
    medicines
  • Reservation companies for ticket monitoring and
    confirmation
  • Call forwarding businesses
  • Alert and reminder providers

6
Benefits of Using Call Center Solutions
  • Enhanced and Effective Interaction
  • With high quality voice interactions, Call Center
    systems provide the best services through latest
    features. Callers and agents will communicate
    with superior connectivity and call quality.
  • Uninterrupted Connectivity
  • Over IP networks, Call Center systems work with
    best quality and uninterrupted services. Both
    callers and agents can interact with each other
    without any disturbance in the line and voice
    signals will be sent more frequently.
  • 24/7 Online Service
  • Call Center system always stays online as they
    are connected with central communication system
    of the organization. So, callers will get
    self-service anytime without any delay in their
    call.

7
A PICTURE IS WORTH A THOUSAND WORDS
  • Quick Response
  • With pre-recorded messages, callers will get
    quick response after choosing any option. They
    dont have to wait for the next option to be
    displayed or generated from the system.
  • Time-saving Operations
  • Call Center systems save so much time while the
    agents are on another. Callers will keep on
    interacting with pre-recorded menu until they get
    available to take the call. This will increase
    the calling efficiency of the employees.
  • Innovative Features
  • Agents will get interacted with innovative
    features, which are not available in traditional
    phone systems.

8
Why Choose ForwardingMyCalls?
ForwardingMyCalls is a well-known communication
solutions provider across major countries like
USA, UK, Canada and India. As a reliable Call
Center solution provider, they are dealing with
every type of solutions such as cloud-based
systems, call center solutions, hosted
communication systems and many others. With
dedicated teams of experts, they are always
available to deploy most effective and highly
reliable solutions to meet the expectations of
the calling businesses. Their objective is to
bring advanced technologies in contact with major
telecom brands.
9
Along with Call Center systems they also offer
  • Contact centers
  • Cloud-based call centers
  • Hosted telecom solutions
  • Virtual phone numbers
  • VoIP solutions
  • SIP termination services
  • Hosted IP PBX

10
THANKS!
  • Any questions?
  • ForwardingMyCalls40 E Main St 813 Newmark, DE
    19711United States
  • Telephone 1-888-899-4471Email
    support_at_iqtelecom.net
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