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Hodusoft - Contact Center Software

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HoduCC is a FreeSWITCH based Contact Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Contact Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this contact Center System offers intelligence, security and advanced features. – PowerPoint PPT presentation

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Title: Hodusoft - Contact Center Software


1
HoduCC

P r o d u c t P r e s e n t a t i o n
CUSTOMER ENGAGEMENT SOFTWARE
www.hodusoft.com
2
About HoduSoft
www.hodusoft.com
3
Started in the year 2015 in the city
of Ahmedabad, HoduSoft Pvt Ltd is well-known for
being cost effective and the best solution
provider that in turn makes your business
successful. As a leading business VoIP solutions
provider, HoduSoft offers VoIP products which are
flexible, simple and affordable, thus making it a
one-stop-solution for its users.
www.hodusoft.com
4
To provide platform with continuous innovation
and easy to use interface for effective
communication, which in turn helps our clients
and business partners create value for their
businesses.
OUR VISION
Transform the way people communicate through
innovative, user-friendly value-centric platform
s.
OUR MISSION
www.hodusoft.com
5
OUR VALUES
H
O
D
U
S
O
F
T
6
Our Products
www.hodusoft.com
7
HoduCC
An IP PBX software
  • Contact Center Software

www.hodusoft.com
8
HoduCC USP
Tenants
Agents
Concurrent Calls
www.hodusoft.com
9
Software Components
10
Highlights
11
Omnichannel
www.hodusoft.com
12
www.hodusoft.com
13
Advanced Dialers
www.hodusoft.com
14
Skill Based Mapping
Multi-level Disposition
www.hodusoft.com
15
www.hodusoft.com
16
www.hodusoft.com
17
HoduCC Features
www.hodusoft.com
18
More Features
  • Single-Tenant Multi-Tenant
  • 100 Voice LoggingDashboard
  • Real-time
  • Platform
  • Registration Status
  • Queue
  • Campaign
  • Multi-lingual Support
  • Trunk/Gateway Management
  • DID Management
  • Campaign Management
  • Configurable Scripts
  • Lead Management
  • Easy Agent Management
  • Inbuilt Basic CRM
  • Priority based Routing

www.hodusoft.com
19
More Features
  • Configurable Scripts
  • Lead Management
  • Easy Agent Management
  • Inbuilt Basic CRM
  • Agent Callback Management
  • Outbound Job Scheduler
  • Easy to Configure Call Routing
  • Voicemail
  • Music on Hold (MOH)
  • Answering Machine Detection
  • Sticky Agent
  • Barge-in/Coaching/Whisper
  • Call Transfer to
  • Campaign Transfer
  • External Number
  • Agent
  • Queue
  • Supervisor

www.hodusoft.com
20
More Features
  • Call Conference with
  • Supervisor/ Agent
  • External Number
  • Queue
  • External Group
  • Automatic Missed Call/Abandoned Call Dialing
  • DNC Control
  • Call Disposition Details
  • Agent Break Details
  • Recording Playback Download Options
  • Real Time Queue Agent Status
  • Real Time Call Status
  • Real Time Campaign Monitor
  • Multi Users Login
  • User wise Time Zone
  • Theme Selection
  • Time Conditions based Inbound Call Routing
  • Week Off Mode
  • Holiday Mode

www.hodusoft.com
21
Deployment Architecture
22
www.hodusoft.com
23
MTCC Deployment
www.hodusoft.com
24
Generic Use-case Scenario
www.hodusoft.com
25
Healthcare Industry Use-case Scenario
www.hodusoft.com
26
Banking Industry Use-case Scenario
www.hodusoft.com
27
HoduCC Strengths
www.hodusoft.com
28
Hardware Specifications
www.hodusoft.com
29
With Single Server Architecture
www.hodusoft.com
30
With Load Distribution Architecture
Number of Seats
Scalable Upto 350
1
Number of Simultaneous Calls
1000
2
SERVER 1
SERVER 2
3
Operating System
CentOS (Latest 64 bit)
CentOS (Latest 64 bit)
CPU
4 Xeon Quad Core Processor (2.5) (With Dual
Thread)
4 Xeon Quad Core Processor (2.5) (With Dual
Thread)
4
32 GB
32 GB
RAM
5
2 TB 100 GB Root Partition Rest Storage
Partition
250 GB 100 GB Root Partition 150 GB Storage
Partition
Hard Drive
6
www.hodusoft.com
31
Account Dashboard
www.hodusoft.com
32
Real-Time Dashboard
www.hodusoft.com
33
Supervisor Panel
www.hodusoft.com
34
CDR Reports
www.hodusoft.com
35
Campaign Management - Inbound
www.hodusoft.com
36
Campaign Management - Outbound
www.hodusoft.com
37
Campaign Management - Blended
www.hodusoft.com
38
Chat
www.hodusoft.com
39
Email
www.hodusoft.com
40
Inbuilt Webphone
Call Transfer
www.hodusoft.com
41
Our Clients
www.hodusoft.com
42
www.hodusoft.com
43
Thank You
201 - Sarthik II, Opp. Rajpath Club, SG Highway,
Ahmedabad - 380054, Gujarat, India.
www.hodusoft.com
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