Best Call Center Software in 2021- Latest Quadrant Ranking Released by 360Quadrants - PowerPoint PPT Presentation

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Best Call Center Software in 2021- Latest Quadrant Ranking Released by 360Quadrants

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Call Center Software offers a standardized process of receiving and responding to customer phone calls. It helps in automating telephony operations or benefits extensive investments in telephony hardware and manpower resources. – PowerPoint PPT presentation

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Title: Best Call Center Software in 2021- Latest Quadrant Ranking Released by 360Quadrants


1
www.360quadrants.com
  • Best Call Center Software in 2021- Latest
    Quadrant Ranking Released by 360Quadrants

2
Call Center Software offers a standardized
process of receiving and responding to customer
phone calls. It helps in automating telephony
operations or benefits extensive investments in
telephony hardware and manpower resources. It
enables agents to make outgoing calls, handle
incoming calls, track call metrics, and perform
workforce management. It helps businesses
effectively solve customers' problems and
expedite the process of managing service tickets.
The key services provided by call center software
are SaaS platforms, Contact Center as a Service
(CCaaS), and Contact Platform as a Service
(CPaaS). Its features include all forms of call
routing, which should normally include
interactive voice response (IVR) and on-hold
messaging, among other things.360Quadrants has
chosen some of the Best Call Center
Software providers in the market. This study
enables buyers to know more about call center
software and make the most appropriate software
choice. All the call center software providers in
this study have been compared against their
products offered and business strategies and were
positioned on a quadrant, which is updated every
three months. 360Quadrants also provides a SWOT
analysis and helps these software providers
understand new opportunities and areas of
improvement.
3
  • Call Centre Software Companies Quadrant
    Positioning
  • 360Quadrants has assessed 69 software vendors
    that offer Call Center Software, out of which 30
    were placed on a quadrant under the categories
    Visionary Leaders, Innovators, Dynamic
    Differentiators, and Emerging Leaders.
  • Calldesk, LiveVox, Anywhere365, Zendesk, Zoho
    Desk, Kiamo, Dialer360, Connex One, Infobip,
    Cloud Contact Center, and Infinity Call Center
    Software have been identified as Visionary
    Leaders in the Call Center Software market.
  • OXON, Zingtree, Harmony Call Center Software,
    Voxtron, Pulsar, Noojee, and Bitrix24 Call Center
    Software have been recognized as Innovators in
    the Call Center Software market.
  • ConVox, JustGoCloud, ZaiLab, CloudTalk, Contact
    Center Solution, i800, and Imagicle have been
    positioned as Emerging Leaders in the Call Center
    Software market.
  • Diabolocom, Fondesk, CallHippo, Easymeeting and
    Talkie have been identified as Dynamic
    Differentiators in the Call Center Software
    market.

4
  • 360Quadrants Assessment Methodology
  • 360Quadrants has very carefully curated and
    evaluated the Top Call Center Software providers.
    These software providers were evaluated based on
    more than 100 precisely selected data pointers,
    which were collected based on the product and
    business strategy of the software providers, and
    the data received from buyers as well as industry
    experts. All of these data pointers were assigned
    a specific weightage, post which they were
    measured. This study also helps the analysts
    compute the overall score based on which the call
    center software providers were ranked and
    positioned on 360Quadrants.

5
  • About 360Quadrants
  • 360Quadrants is the largest marketplace looking
    to disrupt US 3.7 trillion of technology spend
    and
  • is the only rating platform for vendors in the
    technology space. The platform provides users
    access
  • to unbiased information that helps them make
    qualified business decisions. 360Quadrants
    enables
  • vendors to influence the business decisions of
    potential clients. Vendors get to win ideal new
  • customers, customize their quadrants, decide key
    parameters, and position themselves strategically
  • in a niche space, to be consumed by giants and
    start-ups alike. Experts get to grow their brand
    and
  • increase their thought leadership. The platform
    targets the building of a social network that
    links
  • industry experts with companies worldwide. The
    platform has around 400 total buyers across
  • various markets.
  • 360Quadrants will also be launching quadrants in
    fields like Study Tools, 3D Rendering Software,
  • Artificial Intelligence Software and Retail
    Management System.

6
  •  
  • Contact
  • Mr. Agney Sugla
  • agney_at_marketsandmarkets.com
  • 630 Dundee Road, Suite 430
  • Northbrook, IL 60062
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