Hosted Call Center Solution Automated

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Hosted call center solution Automated
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Applications to Enhance The Productivity of
Contact Centers
A hosted call center solution works as an
on-demand SaaS cloud model. The software is
hosted at the data centers of service provider.
Packing the punch of advanced technologies such
as ACD, e-mail, IVR, chat, co-browsing, CTI,
predictive dialer, intelligent routing, call
recording, and history, the hosted call center
solution is not restricted to location. Whether
the agents are calling internationally or
exploring the market opportunities in the
domestic market, the hosted contact center
solution shifts the excess CAPEX and OPEX
expenditures to pay-as-you-go model.
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Hosted call center solution can help managers to
overcome problems suchlike agent idle time,
dialer delay, contact-phobic customers, machine
malfunctions and pilot errors. With no worries of
technology upgrades and maintenance, a right
hosted solution for call center can work wonders
for call centers in terms of productivity.
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• With a right hosted call center solution, contact
  center can part ways with the problems and
  enhance the productivity to a tee. The operations
  become more streamlined as supervisors can
  silently listen to the call, barge-in and
  whisper. Co-browsing is very much possible and
  multi-site routing is enabled. It can be
  integrated with third party applications such as
  CRM etc and do not have to replace the existing
  web architecture.
• Leveraging the virtualization capability, the
  call center not only can employ remotely located
  agents but also supervise them to assess their
  performance. The solution for hosted call center
  has next generation features such as compliance
  to DND, quality monitoring, ACD, IVR, lead
  management and capability to run multiple
  campaigns simultaneously. Completely scalable and
  unified, the responsibilities of the maintenance
  and software upgrade of the model lies with the
  service provider.

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A hosted call center solution eliminates the
worries and concerns of call center management.
It works as a one stop destination for the
technologies and applications which are required
to operate a call center successfully. Leveraging
the virtualization capability, the call center
not only can employ remotely located agents but
also supervise them to assess their performance.
The solution for hosted call center has next
generation features such as compliance to DND,
quality monitoring, ACD, IVR, lead management and
capability to run multiple campaigns
simultaneously. Completely scalable and unified,
the responsibilities of the maintenance and
software upgrade of the model lies with the
service provider.
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support.iqtelecom