Title: Strategy and change management in Delft University of Technology Library
1Strategy and change management in Delft
University of Technology Library
26th IATUL Conference Québec City, May 29-June
2, 2005
Kees Konings, Manager Collection Management
Library
2Introduction
- Description of the process of change in Delft
University of Technology Library - Applied method
- Reception by stakeholders and library staff
- Finalization of the process resulting in a new
- library organization
3The 5 functional entities of a library
- Publish
- Search and find
- Order and deliver
- Archive
Management of e-Content
4Strategic goals, core competences the services
of a digital library
5Shamrock
6The shift to e-services
- Increase of ICT in research and education
- STM publishers focus on the end users,
sustainable depositories and access to
information. Those are our traditional services! - Decrease of budgets and funding
- Forced collaboration between the technical
universities in the Netherlands
7Choices and consequences
8(No Transcript)
9Competences in the new library organization
Search/find
VKC DelftSpecial Mediation
delivery
publishing
DocUTrans Document delivery Logistics
Publishing system Quality Selection
Digital preservation Logistics
archiving
10Consequences for the core business
- Separate business units for the respective core
businesses - the Virtual front office
- the Technical University Academic Repository
- the Publishing house
- The business units will operate independently
11Implementation and reception
- Strategic plans presented to
- Library staff
- Customer panels
- Board of the University
- Ministry of Education and Science
- Technical Universities in the Netherlands
12Implementation and reception
- Discussion with the stakeholders resulted in
adaptation of the plans in terms of timing and
cooperation - Until 2007 the reference desks with limited
service level stay open in combination with the
preferred virtual reference desk - The set up of the cooperation between the
technical universities takes more time than
expected, so for the next years the academic
repository only works for the Delft University of
Technology. - A feasibility study to cost effectiveness of our
publishing activities
13The process of change
- Method of change
- Blue print approach
-
- Adaptive change strategy
14The process of change
- Important design criteria for the new
organization are - Teamwork which means involvement of staff of
- different departments in one team
- Disentanglement of processes, which resulted in
- disentanglement of tasks of our employees
- Decreasing the number of management layers
15The process of change
MT
Change team
Projectteams
16The process of change pitfalls
- Do not ask people to advice on their own jobs or
positions in the organization - Be extremely clear about constraints and
conditions - Stimulate to look at situations outside the
library organization
17Results
- The realization of cooperation between the Dutch
technical universities took more time than
expected that is why for the time being only a
local content organization will be implemented - The results of a feasibility showed that cost
effectiveness of the publishing house was highly
uncertain so it was decided to discontinue the
publishing activities - Dedicated functions for account management,
product development and product ownership - New organization scheme
18Scheme of the new organization
Serviceorganization
Contentorganization
Director Management team
Productdevelopment
Support
19Results
- The realization of cooperation between the Dutch
technical universities took more time than
expected that is why for the time being only a
local content organization will be implemented - The results of a feasibility showed that cost
effectiveness of the publishing house was highly
uncertain so it was decided to discontinue the
publishing activities - New organization scheme
- Management philosophy
20Management philosophy
- Decrease of management layers
- Empowerment
- Self organizing teams
21Conclusions
- Consequences for the management team
- Blueprint vs. adaptive change strategy did it
work? - Process of permanent change for the new
organization
22Questions ???