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A new vision for quality and safety: Developing new science to change practice


A new vision for quality and safety: Developing new science to change practice Gwen Sherwood, PhD, RN. FAAN University of North Carolina at Chapel Hill – PowerPoint PPT presentation

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Title: A new vision for quality and safety: Developing new science to change practice

A new vision for quality and safety Developing
new science to change practice
  • Gwen Sherwood, PhD, RN. FAAN
  • University of North Carolina at Chapel Hill
  • School of Nursing
  • Professor and Associate Dean for Academic Affairs
  • Shandong University October 2011

Knowledge development
  • We identify and integrate knowledge in nursing in
    many ways.
  • Often knowledge development happens because of a
    gap, recognition that we are not providing
    optimal care, or we realize knowledge in other
    fields may be applied to nursing and healthcare.

Sources of knowledge
  • Knowledge development comes from
  • Empirical
  • Affective
  • Legal and ethical
  • Personal (Carper, 1978
  • May come from theoretical concepts or
    observations in practice that are tested by

Building an evidence base
  • When knowledge is accepted into practice or
    education, it begins a paradigm shift as the
    ideas are adopted across the profession.
  • Example of new knowledge to change the paradigm
  • Quality and safety data challenged traditional
    practices in health care
  • Proposed new responsibilities for nurses

Data IOM Quality Chasm Series
  • To Err Is Human Building a Safer Health System
    (2000) (all are available www.IOM.org)
  • Crossing the Quality Chasm A New Health System
    for the 21st Century (2001)
  • Health Professions Education A Bridge to Quality
  • Patient Safety Achieving a New Standard for Care
  • Identifying and Preventing Medication Errors

Operational Definitions
  • Quality Improvement (QI) using data to monitor
    outcomes of care processes which help guide
    improvement methods to design and test changes in
    the system to continuously improve the quality
    and safety. It is measuring what is the reality
    and comparing with benchmarks or the ideal.
  • Safety science Minimize risk of harm to
    patients and providers through both system
    effectiveness and individual performance by
    applying human factors in the new safety science

Quality in Health Care
  • U.S. hospitals began adopting quality improvement
    and safety science methods in the late 1990s,
    yet we are only now integrating Quality
    Improvement in nursing curriculum.
  • Poor communication contributes to 70 of health
    care errors, yet nurses and physicians have few
    educational experiences together.

Staggering reports of poor quality from around
the world
  • Data in U.S. shows that
  • On average a hospital patient may have at least
    one medication error per day
  • At least 1.5 million preventable adverse drug
    events occur each year
  • Contributes to the loss of trust in the system
  • Identifying and Preventing Medication Errors
  • (IOM, Cronenwett et al 2006)

New ways to think about Quality
  • Health care lags behind other high performance
    industries in quality improvement and safety
  • Hospitals are applying system perspectives to
    question traditional practices and measure
    outcomes to analyze errors to understand why
    something happened
  • Nurses need knowledge, skills and attitudes to
    apply systems thinking.

Quality and Safety are Global Concerns
  • United Kingdom The Center for Advancement of
    Inter-professional Education
  • Japan The National Institute for Public Health
  • World Health Organization World Alliance for
    Patient Safety and Collaborating Centre
  • Similar work in Australia and Sweden

  • Are these ideas relevant in China?
  • Describe the state of application of quality and
    safety in China?
  • What are quality and safety issues in health
  • What are sources of information?

Emphasis on improving quality of health care
  • Focus on quality improvement in health care
  • Improves patient care outcomes
  • Helps improve the work environment
    people want to work in organizations that
    emphasize quality

Survey Quality impacts the work environment
  • Hospitals nationally recognized for quality
  • healthier work environments
  • higher levels of job satisfaction .
  • (American Association of Critical-Care Nurses
    (AACN), CQ HealthBeat)

Quality affects nurse satisfaction and
retention. It makes economic sense.
6 competencies to transform systems to improve
quality and safety
Teamwork And collaboration
Patient centered care
Quality improvement
Evidence Based practice
Quality and Safety Education for Nurses (QSEN)
  • Principal Investigator Linda Cronenwett
  • Co-Investigator Gwen Sherwood
  • National expert panel and pedagogical experts
  • Funded by the Robert Wood Johnson Foundation for
    the University of North Carolina at Chapel Hill
  • 2005-2007 Pre-licensure Education
  • 2007-2009 Graduate Education and Pilot
  • School Collaborative
  • 2009-2012 Faculty Development
  • www.qsen.org

To build the evidence on quality and safety
  • National Survey of Schools for current
  • Focus groups to assess survey findings
  • 15 Pilot School Collaborative
  • Delphi Technique to determine placement in
  • Student Self Assessment Survey
  • Faculty Development
  • Research to confirm

  • All health professionals should be educated to
    deliver patient-centered care as members of
    interdisciplinary teams, emphasizing
    evidence-based practice, quality improvement,
    safety, and informatics.
  • Committee on Health Professions Education
  • Institute of Medicine (2003)

Survey of Schools to determine what was being
  • Faculty report needing the most help developing
    content and learning experiences and report
    students have less achievement in these areas
  • Evidence Based Practice
  • Quality Improvement
  • Informatics

QSEN Survey Data
  • Patient-centered care, Teamwork and
    Collaboration, and Safety ranked highest for
  • Inclusion in content and learning experiences
  • Satisfaction with students competency
    achievement, and
  • Faculty expertise to teach

However, Focus Group Feedback
  • Faculty reported lack of knowledge of many KSAs
    (particularly safety, informatics and QI) were
    not doing it but we want to - tell us how
  • Students/new grads said Not only did we not
    learn this content, our faculty could not teach
  • Faculty report that nursing students may graduate
    without having had a meaningful patient-centered
    conversation with a physician
  • Reported in Nursing Outlook, May June 2007

Could we teach the competencies?
  • 15 schools selected for a Learning Collaborative
  • Complete content mapping to determine state of
    their curriculum matches with the KSAs that
    define the competencies
  • Design innovative strategies to incorporate into
  • Assess student achievement and pedagogies
  • Share their experiences
  • Achieve consensus on graduate KSAs

Competency definitions
  • Patient-centered care
  • Recognize the patient or designee as the source
    of control and full partner in providing
    compassionate and coordinated care based on
    respect for patients preferences, values, and
  • Nursing Outlook, 2007

Current clinical applicationsPatient-centered
  • Patients and family are partners in care
  • Diversity
  • Multicultural
  • Values and health beliefs

Competency Definitions
  • Teamwork and collaboration Function effectively
    within nursing and inter-professional teams,
    fostering open communication, mutual respect, and
    shared decision-making to achieve quality patient
  • Nursing Outlook, 2007

Clinical application Human factors
  • Care delivered by interdisciplinary teams yet
    education geared towards individual
    responsibilities in solo experiences
  • Challenges to teamwork
  • Complex care coordination,
  • Safe handling between providers,
  • Communication across hierarchy
  • Standardized communication techniques insure
    sharing critical information (SBAR)

Competency definitions
  • Evidence-based practice
  • Integrate best current evidence with clinical
    expertise and patient/family preferences and
    values for delivery of optimal health care
  • Nursing Outlook, 2007

Practice realitiesEvidence-based practice
  • Standards based on evidence and known best
  • Quality assesses actual care patients receive
    against established benchmarks
  • Goal Knowledge workers who ask questions about
    practice and constantly search for new evidence
  • Involve students and faculty in data base

Competency definitions
  • Quality improvement
  • Use data to monitor the outcomes of care
    processes and use improvement methods to design
    and test changes to continuously improve the
    quality and safety of health care systems
  • Nursing Outlook, 2007

Applications in practiceQuality improvement
  • Quality improvement strategies may use the
  • Satisfaction measures
  • Nurse sensitive measures
  • Compare benchmarks with other systems

Competency definitions
  • Safety
  • Minimize risk of harm to patients and providers
    through both system effectiveness and individual
  • Nursing Outlook, 2007

New views of Safety
  • Safety science applying human factors to system
    analysis of error and adverse events
  • just culture open reporting and learning from
    adverse events and near misses
  • Root cause analysis to investigate incidents for
    system design flaws to minimize error potential

Competency definitions
  • Informatics
  • Use information and technology to communicate,
    manage knowledge, mitigate error, and support
    decision making
  • Nursing Outlook, 2007

Informatics in the work place
  • Electronic record systems
  • Computer order entry systems that provide
    decision support and help flag errors
  • Search for and evaluate information sources
  • Evaluate technologies for their potential to
    cause or mitigate error.
  • Design and evaluate relevant products

Delphi Study for placement of competencies in the
curriculum (N18 QSEN experts)
  • Implement as curricular threads
  • Early curriculum individual patient
  • Later teams and systems
  • Advanced courses complex concepts
  • Teamwork and collaboration
  • Evidence-based practice
  • Quality improvement
  • Informatics
  • Barton et al, Nov-Dec 2009 Nursing Outlook

Student Evaluation Survey (SES)Nov-Dec 2009
Nursing Outlook
  • 17 schools ADN, BSN, diploma, students 575
  • Content covered least
  • Teamwork and collaboration, Quality improvement
  • Least skills
  • Evidence based practice
  • Reporting errors for root cause analysis
  • Least attitude
  • Use quality improvement tools
  • Locate evidence reports for clinical practice
  • Evaluate the effect of practice changes using QI

How did students learn?
TeamSTEPPS Team Strategies and Tools to Enhance
Performance and Patient Safety
  • Multi-media public domain curriculum from
    AHRQ.gov to teach team coordination competencies
    based on human factors

TeamSTEPPS Curricular Framework
Skills BehaviorsDo
team performance is a science consequences of
errors are great
KnowledgeCognitions Think
Four Cohorts N 438Matched nursing (196) and
medicine (233)
  • Small Groups, 2 strategies
  • 10 High Fidelity Human Simulation
  • (n 80)
  • 10 Role-Play
  • (n 79)
  • Large Groups, 2 strategies
  • Lecture Audience Response
  • (n 139)
  • Traditional Lecture
  • (n 140)

4 Assessment Tools
  • 12- item teamwork knowledge test
  • 36-item teamwork attitudes instrument
  • 10-item standardized patient (SP) evaluation of
    four-student teamwork skills
  • 10-item modification of Malec et al. (2007, Sim
    Healthcare 24-10) Mayo High Performance Teamwork
    Scale (HPTS).

Sample CHIRP Attitudes Items
I do not agree at all I somewhat agree I fairly much agree I very much agree I completely agree
1 2 3 4 5
My Attitude My Attitude My Attitude My Attitude My Attitude My Attitude My Attitude My Attitude My Attitude My Attitude
Statement Before Activity Before Activity Before Activity Before Activity Before Activity After Activity After Activity After Activity After Activity After Activity
1 I must consider the interests of every professional, patient, and family member involved in a medical decision. 1 2 3 4 5 1 2 3 4 5
2 Pharmacists, nurses, physicians, social workers and other health care professionals are of equal importance in providing patient care. 1 2 3 4 5 1 2 3 4 5
Sample Webcast Evaluation Items
I do not agree at all I somewhat agree I fairly much agree I very much agree I completely agree
1 2 3 4 5
Statement Response Response Response Response Response
I should work at recognizing multiple sources of potential errors in every patient case. 1 2 3 4 5
It is okay for team members to monitor each others actions. 1 2 3 4 5
Each healthcare team member should challenge a decision if they are uncomfortable with it. 1 2 3 4 5
The podcast made me rethink my approach to patient care. 1 2 3 4 5
The podcast was useful for my professional development. 1 2 3 4 5
Teamwork Knowledge Results
  1. High fidelity interactive training was not more
    effective a low fidelity environment.
  2. Participation in interactive training in small
    groups was not more effective than in large
  3. Large group interactive training exercises were
    not more effective than training with only
    lectures without interactive exercises.

What is the impact of an educational
intervention using video and interactive small
groups on interprofessional teamwork KSAs?
  • Study 2 on the best methods to teach teamwork
    within a safety framework.

Framework Effective Team Leaders
  • Organize the team
  • Articulate clear goals
  • Base decisions on collective member input
  • Empower members to speak up and challenge, when
    appropriate, call a huddle
  • Skillful at conflict resolution
  • Team Activities
  • Briefs planning
  • Huddles problem solving
  • Debriefs process improvement

Figure 2. Research Design for UNC Year Two
  • All students pre-test and one hour TeamSTEPPS
    Podcast/Webcast lecture
  • Small groups trained facilitators led case study
    using low fidelity simulation role-play, watched
    video and completed a rating scale of team
    behaviors, and discussed observations, and then
    completed the post-test.
  • Control group completed the post-test
    instruments before completing the interactive
  • Experimental group completed the post-test
    instruments after the interactive exercises

  • Both groups improved at the same rate
  • Nurses improved at higher levels than medicine
  • Achieved the goals of
  • Improve Communication
  • Improve Respect for other Disciplines
  • Improve Patient Safety

There are always questions!
  • Which methods promote sustained behavior change
    over time?
  • When is the best time to place in the curriculum?
  • Which are the best matches for level of education
    across the health professions?
  • What instruments are needed to produce more
    discreet metrics?

Paradigm Shift
  • Many other studies are testing other parts of the
    theoretical concepts for the 6 competencies
    defining quality and safety in health care
  • No single study confirms a theoretical model, but
    synthesis of the results can be used to change
    education and practice
  • By applying standards for evaluating evidence, we
    can make decisions for change.

Evidence based changes in nursing
  • Policy changes
  • The 6 quality and safety competencies are now
    integrated in the national standards for nursing
    education at both the National League for Nursing
    and at the Association for Colleges of Nursing
  • Curricular changes
  • Many schools have adopted the framework as the
    organizing thread for their curriculum
  • Hospitals are implementing changes in nurse roles
    and responsibilities

Education and practice
  • Research derives from question in practice
  • Testing for confirmation to determine evidence
    based helps lead to changes in education and
  • Working together in partnership both education
    and practice can improve health outcomes
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