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Workplace Violence Prevention

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Workplace Violence Prevention & The NYS WPV Act J. Brett Carruthers, CSP Manager, Risk Services New York Municipal Insurance Reciprocal bcarruthers_at_wrightinsurance.com – PowerPoint PPT presentation

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Title: Workplace Violence Prevention


1
Workplace Violence Prevention The NYS WPV Act
  • J. Brett Carruthers, CSP
  • Manager, Risk Services
  • New York Municipal Insurance Reciprocal
  • bcarruthers_at_wrightinsurance.com
  • 716.282.4890

2
What is Workplace Violence?
  • Workplace violence is any physical assault,
    threatening behavior, or verbal abuse occurring
    in the workplace
  • This includes, but is not limited to, municipal
    buildings and the surrounding perimeters,
    including the parking lots, field locations,
    clients homes and traveling to and from work
    assignments

3
Workplace Violence Includes
  • Beatings
  • Stabbings
  • Suicides
  • Shootings
  • Rapes
  • Near-suicides
  • Psychological traumas
  • Threats or obscene phone calls
  • Intimidation
  • Harassment of any nature
  • Being followed, sworn or shouted at

4
Did You Know?
  • Supervisors or domestic partners are typically
    the victims of workplace violence.
  • Each week, an average of 20 people are murdered
    over 28,800 are assaulted at work in the United
    States.

5
EXAMPLES
  • Verbal threats to inflict bodily harm
  • Vague or Covert Threats
  • Attempting to cause physical harm
  • Striking, Pushing and other Aggressive Physical
    Acts against another person

6
TYPES OF WORKPLACE VIOLENCE
  • Violence by Strangers
  • Violence by Customers or Clients
  • Violence by Co-Workers
  • Violence by Relatives

7
EXTENT OF PROBLEM
  • We live in an increasingly violent culture
  • Job-related homicides were the third leading
    cause of death for all workers.
  • The 1 cause of occupational death for female
    workers.
  • The 2 cause of occupational death for male
    workers.

8
ECONOMIC IMPACT
  • 1.1 Million Lost Work Days
  • 55 Million Lost Wages
  • Lost Productivity
  • Legal Expenses
  • Property Damage,
  • Public Relations
  • Increased Security

9
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10
Risk Factors for Violent Behavior
  • Cruelty to Animals
  • High Risk Behavior(s)
  • Destruction of Property
  • Substance Abuse
  • Socially Isolated
  • Bullying
  • History of Victimization
  • History of Violence
  • Recent Experience of Loss, Shame or Humiliation

11
What is the NYS Workplace Violence Prevention Act?
  • On June 7, 2006 New York State passed
    legislation, Article 27-b of the Labor Law, that
    requires public employers to perform a workplace
    evaluation or risk assessment at each worksite
    and to develop and implement programs to prevent
    and minimize workplace violence.

12
WPV Program Requirements
  • Effective March 4, 2007
  • Risk Evaluation Determination
  • Written Workplace Violence Prevention Program
  • Employee Information
  • Employee Training

13
What is a Risk Evaluation?
  • A Risk Evaluation is an inspection or
  • examination of the workplace to find
  • existing or potential hazards (Risk
  • Factors) for workplace violence

14
RISK EVALUATION ELEMENTS
  • History of Past Incidents
  • PESH SH900 Injury and Illness Log
  • Employee Survey
  • Physical Workplace Security Building Surveys

15
RISK FACTORS
  • Contact with the public
  • Working late night or early morning
  • Exchanging money with the public
  • Working alone or in small numbers
  • Uncontrolled access to the workplace
  • Having a dynamic workplace such as law
    enforcement, public health, mental health or
    social service employees

16
Written Workplace Violence Program Components
  • Board Adopted Policy Statement (20 Employees)
  • Discussion of Workplace Risk Factors
  • Discussion of Workplace Violence Mitigation
    Methods
  • Workplace Violence Reporting Form and Procedure

17
Policy Statement
  • Signed by the Board
  • Management Commitment
  • Employee Involvement

18
EMPLOYEE INFORMATION
  • Requirement of the WPV Prevention Program
  • Risk Factors in their workplaces
  • Location and availability of the written WPV
    Prevention Program

19
EMPLOYEE TRAINING
  • Initially or Upon Assignment and Annually
    Thereafter
  • Review of the WPV Prevention Program
  • The importance of preparation in preventing
    violence

20
Employee Training Education
  • The Act Itself
  • Your Workplace Violence Program
  • Risk Factors Identified
  • Location of Written Report
  • Protective Measures
  • Employer-initiated Protective Measures

21
HAZARD CONTROL METHODS
  • Make high risk areas more visible
  • Install appropriate perimeter lighting
  • Use drop safes
  • Decrease cash on hand
  • Change Deposit Times and Routes
  • Post signs stating limited cash
  • Train employees in conflict resolution skills

22
ENGINEERING CONTROLS
  • Visibility and Lighting
  • Landscaping
  • Higher Counters
  • Video Surveillance
  • Height Markers
  • Door Intercoms
  • Alarms
  • Panic Buttons
  • Bullet Resistant Barriers

23
Administrative and Work Practice Controls
  • Develop Procedures for Opening and Closing
  • Limit Access to Remote Doors
  • Adopt Procedures for off-site work
  • Evaluate Staffing Needs for High Risk
    Locations/Times
  • Working Relationship With Law Enforcement

24
WPV Incident Reporting Procedure
  • All Incidents of Workplace Violence Must Be
    Reported
  • Need to Determine who will be notified and
    whether law enforcement needs to be involved.
  • Initial Reports may be made orally, then followed
    up with written report on Workplace Violence
    Reporting Form

25
Barriers to Reporting
  • That kind of thing doesnt happen here.
  • They wont come after me.
  • I cant report this hell come after me.
  • I dont want to get anyone into trouble.
  • When something happens people will know how
    to react.
  • People just snap!

26
Incident Reporting Procedures
  • To be completed by appropriate Supervisor
  • Reviewed with Employees
  • Investigation completed
  • Confidentiality stressed
  • Retaliation stressed

27
Crisis Counseling Services
  • Can usually be arranged via the Municipalitys
    Employee Assistance Program at no additional
    charge.
  • Need to determine when these services will be
    activated.

28
Crisis Counseling Services Activation Example
  • Crisis Counseling will be provided after there
    have been workplace violence incidents involving
  • Serious Physical Harm to 1 or more employees
  • A Hostage Situation involving 1 or more employees
  • An Employee Death

29
Additional Resources
  • NYS DOL Safety and Health Website
  • http//www.labor.state.ny.us/workerprotection/safe
    tyhealth/DOSH_INDEX.shtm
  • NIOSH
  • http//www.cdc.gov/niosh/injury/traumaviolence.ht
    ml
  • FBI
  • http//www.fbi.gov/publications/violence.pdf

30
IN SUMMARY
  • Risk Evaluation
  • WPVPP (gt 20 employees, must be written)
  • List of Risk Factors
  • Control Methods
  • Information and Training
  • Initial Assignment
  • Annually Thereafter

31
QUESTIONS
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