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WORKPLACE VIOLENCE PREVENTION

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... WORKPLACE VIOLENCE ... encouraged to limit physical interventions in workplace altercations ... or posting a clipping of a violent incident in another workplace ... – PowerPoint PPT presentation

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Title: WORKPLACE VIOLENCE PREVENTION


1
WORKPLACE VIOLENCE PREVENTION
2
Overview
  • OSHA General Duty Clause
  • Definition / Types of Workplace Violence
  • Workplace Violence Prevention Policy
  • Sentinel Events
  • Universal Precautions for Violence
  • Risk Factors
  • Early Recognition
  • Standard Response
  • Location and Operation of Safety Devices

3
DEFINITION OF WORKPLACE VIOLENCE
  • Any physical assault, threatening behavior, or
    verbal abuse occurring in the work setting
  • Includes
  • Beatings
  • Stabbings
  • Shootings
  • Rapes
  • Near-suicides
  • Psychological Traumas
  • Threats or obscene phone calls
  • Intimidation
  • Harassment of any nature

4
TYPES OF WORKPLACE VIOLENCE
  • Violence by strangers
  • Violence by customers or clients
  • Violence by co-workers
  • Violence by personal relations

5
WORKPLACE VIOLENCE PREVENTION POLICY
  • Zero Tolerance
  • Workplace Security Measures
  • All Weapons Banned
  • Inspections
  • Reporting Violence
  • Training Programs
  • Violence Prevention Team

6
SENTINEL EVENTS
  • Initial counseling and support for employees
  • Make every effort to return to normal business
    operations
  • Communicate with employees, clients,
    stakeholders, and other who need to know

7
UNIVERSAL PRECAUTIONS FOR VIOLENCE
  • Violence should be expected, but can be avoided
    or mitigated through preparation
  • Employees are encouraged to limit physical
    interventions in workplace altercations

8
RISK FACTORS
  • Poor grievance procedures
  • Poor employer-employee relations
  • Harassment, threats, and intimidation
  • High levels of stress

9
EARLY RECOGNITION
  • Depressed behavior
  • Paranoid behavior
  • Recent acquisition of a weapon
  • Talking about or posting a clipping of a violent
    incident in another workplace

10
VIOLENCE OR THREATENING SITUATIONS
  • Step 1
  • Respond calmly
  • Dont take behavior personally
  • Ask questions
  • Summarize
  • Step 2
  • Set limits
  • Ask individual to stop behavior
  • Tell person that he/she will be disciplined

11
VIOLENCE OR THREATENING SITUATIONS
  • If person seems dangerous
  • Do not isolate yourself with this person.
    Maintain a safe distance, do not turn your back
    and stay seated.
  • Use a calm, nonconfrontational approach.
  • NEVER touch the person.
  • Set limits to indicate behavior needed.
  • Signal for assistance.
  • Do not mention discipline or the police if you
    fear an angry response.
  • Try to find a way to excuse yourself and call
    911.

12
LOCATION AND OPERATION OF SAFETY DEVICES
  • If there appears to be a threat of violence, pick
    up the nearest phone and dial the Page button and
    say
  • Page Mr. Green any available person needs to
    report to the location ASAP
  • Page Mr. White means to call 911 immediately,
    as a severe threat is present
  • Posted on every phone in the building

13
ANY QUESTIONS?
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