Courier Service Membership Program

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Courier ServiceMembership Program

• Nancy Nathanson, Systems Manager

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Membership Program

• Membership Agreement with members
• predictable pricing annual payment
• member participation and oversight
• Alliance office support coordination
  information vendor relations
• Contract with Vendor Service expectations
• daily pickup
• reliable, predictable schedule (one-hour window)
• transit time generally, within two days

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Business relationships

• Alliance contracts with vendor to provide daily,
  scheduled service
• Lanter Delivery Systems
• Lanter contracts with Northwest carriers
• Consolidated Routing
• Consolidated contract with drivers, local
  carriers
• Local courier Dropsites may agree to send and
  receive materials for a group of nearby
  libraries, using the dropsite as the primary
  address (forward to or attention)

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www.orbiscascade.org/courier
61 drop sites serving 240 libraries public
libraries universities colleges schools communit
y colleges service districts or systems private,
technical and government libraries
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Orbis Cascade Alliance Courier Service Local
Shuttles
Dropsite A
Dropsite B
Dropsite C
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courier service carries ...
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the couriers job ...

• sort
• load (last stop first)
• service safety
• deliver up to 25 stops / day
• dispatch paperwork

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Information on the web
www.orbiscascade.org/courier/
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www.orbiscascade.org/courierDropsites sort
code, address, schedule
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www.orbiscascade.org/courier List of Dropsites
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Procedures packaging

• the package
• size
• sealing
• multiple items
• would you ship it this way?

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packaging. If you use envelopes and boxes

• protect materials
• packing
• padding
• appropriate size
• protect people
• weight
• staples

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packaging. If you use courier bags
prevent slipping, squishing, torn pages, and
worn bindings
pack books spine-to-spine, or spine to bottom of
bag
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packaging. If you ship non-book items and use
courier bags
prevent broken plastic cases
pack items in a bubble envelope or padded
container before putting them in the bag
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Procedures labeling
design, format, and content are mutually approved
by vendor and Alliance, on behalf of members. Use
only Alliance-supplied labels
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labeling available on the web
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labeling
samples 3 Alliance courier labels, and a label
from a package sent via USPS
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labeling

• ATTN for re-directing to a forwarding site

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labeling
and if you use courier bags protect the
see-through window (do not paste a self-adhesive
label over the window)
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Procedures Using the manifests

• Shipping record forms key elements
• Date
• Destination(s)
• Number of packages

• Purpose
• library track shipments, other purposes
• Alliance track volume and shipping patterns

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manifests
date
FROM (you, the sender)
consignee TO(dropsites only)
of pkgs
automatic totals!
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Procedures reporting problems

• courier hasnt shown up?
• ? call the dispatch office right away
• ? notify Alliance e-mail
• other problems?

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Procedures claims

• compensation maximum allowed, 100 per package
• documentation
• damaged or missing? at what point?
• checking for missing items

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Member to Member

• courier status
• have you seen my package?

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Member to Member

• dropsite news from the Alliance office

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A big system with regional benefit

• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery

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www.orbiscascade.org/courier