Orbis Cascade Alliance Courier Service Membership Program

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Orbis Cascade AllianceCourier Service Membership
Program
NWILLSeptember, 2005

• Nancy Nathanson, Resource Sharing Program Manager

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Membership program

• Membership Agreement with members
• predictable pricing annual payment
• member participation and oversight
• Alliance office support coordination
  information vendor relations
• Contract with Vendor Service expectations
• daily pickup
• reliable, predictable schedule (one-hour window)
• transit time generally, within two days

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61 drop sites serving 240 libraries public
libraries universities colleges schools communit
y colleges service districts or systems private,
technical and government libraries
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Business relationships

• Alliance contracts with vendor to provide daily,
  scheduled service
• Senvoy
• Senvoy employs drivers and contracts with other
  firms to cover eastern and northern regions
• Local courier Dropsites may agree to send and
  receive materials for a group of nearby
  libraries, using the dropsite as the primary
  address (forward to or attention)

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Courier program local shuttles
Dropsite A
Dropsite B
Dropsite C
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Information on the web
www.orbiscascade.org/courier/
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www.orbiscascade.org/courierDropsites address,
schedule
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www.orbiscascade.org/courierList of Dropsites
Dropsites
libraries participating through a Dropsite
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Procedures packaging

• the package
• size
• sealing
• multiple items
• would you ship it this way?

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Packaging. If you use envelopes and boxes

• protect materials
• packing
• padding
• appropriate size
• protect people
• weight
• staples

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Packaging. If you use courier bags
prevent slipping, squishing, torn pages, and
worn bindings
pack books spine-to-spine, or spine to bottom of
bag
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Packaging. If you ship non-book items in courier
bags
prevent broken plastic cases
pack items in a bubble envelope or padded
container before putting them in the bag
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Procedures labeling
design, format, and content are mutually approved
by vendor and Alliance, on behalf of members. Use
only Alliance-supplied labels
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Labels available on the web
www.senvoy.com/orbis/
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Labeling

• label samples packages sent via
• USPS
• Alliance courier

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Labeling

• TO a forwarding site in Attention

FROM a forwarding site below From
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Labeling
and if you use courier bags protect the
see-through window (do not paste a self-adhesive
label over the window)
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Procedures Manifests

• Shipping record forms key elements
• Date
• Destination(s)
• Number of packages

• Purpose
• library track shipments, other purposes
• Alliance track volume and shipping patterns

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Manifests
date
FROM (you, the sender)
of pkgs
TO(dropsites only)
automatic totals!
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Procedures reporting problems
www.orbiscascade.org/courier/prob_rept.html

• courier hasnt shown up?
• ? call Senvoy Operations office right away

• courier hasnt shown up?
• ? also notify the Alliance e-mail
• other problems?

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Procedures claims

• documentation
• damaged or missing? at what point?
• checking for missing items

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Member-to-member

• courier status
• have you seen my package?

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Member-to-member

• dropsite news from the Alliance office

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A big system with regional benefit

• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery

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Special notes

• new Web pages
• new Problem report form
• emphasizing Dropsite contact role

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New! service option

• new! service option coming2 or 3 days a
  weekWhat do you need?

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New! courier bags
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www.orbiscascade.org/courier/