Orbis Courier Service Membership Program

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Orbis Courier ServiceMembership Program

• John F. Helmer, Executive Director
• Nancy Nathanson, Systems Manager

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Orbis Courier Service Membership Program

• Membership Agreement with members
• predictable pricing annual payment
• member participation and oversight
• Orbis support coordination information vendor
  relations
• Contract with Vendor Service expectations
• daily pickup
• reliable, predictable schedule (one-hour window)
• transit time generally, within two days

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Orbis Courier Service Membership Program

• Orbis contracts with vendor to provide daily,
  scheduled service
• Lanter Delivery Systems
• Lanter contracts with Northwest carriers
• Western Parcel Express and other carriers
• WPX may contract with local carriers
• Local courier Dropsites may agree to send and
  receive materials for a group of nearby
  libraries, using the dropsite as the primary
  address (like in care of)

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libweb.uoregon.edu/orbis/courier
54 drop sites serving 160 libraries public
libraries universities colleges schools communit
y colleges service districts or systems private,
technical and government libraries
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Orbis Courier Service Local Shuttles
Dropsite A
Dropsite B
Dropsite C
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courier service carries ...
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inside the courier service facilities ...
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the couriers job ...

• sort
• load (last stop first)
• service safety
• deliver up to 25 stops / day
• dispatch paperwork

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libweb.uoregon.edu/orbis/courier
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Procedures packaging

• the package
• size
• sealing
• multiple items
• would you ship it this way?

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Procedures labeling
design, format, and content are mutually approved
by vendor and Orbis, on behalf of members use
only Orbis-supplied labels
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libweb.uoregon.edu/orbis/courier List of
Participating Libraries
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libweb.uoregon.edu/orbis/courier Dropsites sort
code, address, schedule
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Procedures labeling

• ATTN for re-directing to a forwarding site

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Procedures labeling
? using the master labels
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Procedures Using the manifests

• Shipping record forms key elements
• Date
• Destination(s)
• Number of packages

• Purpose
• library track shipments, other purposes
• Orbis track volume and shipping patterns

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Procedures Using the manifests
date
from
consignees (dropsites only)
pcs ( pkgs)
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Procedures reporting problems

• courier hasnt shown up?
• ? call the WPX dispatch office right away
• ? notify Orbis e-mail
• other problems?

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Procedures claims

• compensation maximum allowed, 100 per package
• documentation
• damaged or missing? at what point?
• checking for missing items

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A big system with regional benefit

• thousands of items shipped each month
• daily, scheduled pickup
• two-day delivery

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libweb.uoregon.edu/orbis/courier