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8th International conference on higher education and disability Improving outcomes for disabled students through engaging a wide range of stakeholders.

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Title: 8th International conference on higher education and disability Improving outcomes for disabled students through engaging a wide range of stakeholders.


1
8th International conference on higher education
and disabilityImproving outcomes for disabled
students through engaging a wide range of
stakeholders.
  • Barbara Waters, Independent Chair
  • SLC Disabled Students Stakeholder Group (DSSG)
    England
  • bwatersconsult_at_gmail.com

2
How Student Loans Company works with us as
stakeholders
  • National review identified need for more
    transparency stakeholder engagement
  • High level strategic forum
  • Working groups including for Disabled Students
    and Vulnerable Students
  • Link to Information Advice and Guidance and
    customer feedback

3
Disabled Students Allowances
  • Funded by government on a national basis to
    support students to meet their higher educational
    studies
  • Individual students apply to a national
    processing centre in England
  • Students must have a needs assessment from a
    regulated centre
  • Evidence of disability requirement

4
DSSG terms of reference 1
  • Review and monitor application processing for the
    service to disabled students at key points in
    annual cycle
  • Bring insights and experience to identifying and
    resolving issues
  • Support SLC through joined up communications to
    students
  • Raise concerns and challenge process

5
DSSG terms of reference 2
  • Specialist input to IAG on DSA
  • Review changes and improvements to DSA service
    and give expert advice and input of stakeholders
  • Chair 11 members plus quality control and
    ministry observer/advisor, SLC support
  • Communication through SLC Bulletin so clear
    messages sent at same time to all stakeholders

6
How do stakeholders contribute?
  • Attending four meetings a year, suggesting agenda
    items and following up
  • Raising issues and contributing written papers
    or comments
  • Responding to requests from Anthony Hill, Manager
    of DSA Services
  • Providing information for BIS assessors views
    on the guidance QA in the DSA journey
  • Sitting on subject specific groups eg Assistive
    Technology sub group with TechDis

7
Membership
  • National Union of Students
  • Student finance advisors
  • NGO for students with dyslexia
  • University mental health advisors
  • University heads of student services
  • Disability officers/head of disability services
  • Organisation of access centres providing DSA
    assessment
  • Organisation of assessors
  • Teachers of students with dyslexia in higher
    education
  • Open University (distance learning)

8
Outcomes
  • DSA service improvements monitored through
    regular updates from SLC manager
  • Communication of DSA Message more widely so
    students more aware
  • Mental health pro forma to simplify evidence
  • Addressing issues of quality and value for money
    in non-medical helper (personal support)
    procurement through research and short life
    working group
  • Stakeholder (including students) training of DSA
    staff
  • Standing sub group on Assistive Technology with
    JISC/Techdis review for example provision of Mac
    computers use of freeware software mobile apps

9
Customer Insight
  • Permanent customer feedback mechanism
  • Includes increasing number of disabled students
  • DSSG can request specific questions to inform its
    work

10
Examples from Customer Insight
  • Consultation with students on changing name of
    needs assessment only 4.8 unhappy with the
    term
  • Questions to students on their experiences of
    non-medical helper support
  • Annual survey of DSA Stakeholders

11
Stakeholder values and perspective
  • Respect
  • Reflective practice
  • Analysis and problem solving
  • Relate reflection to practical context
  • Communicating complex ideas
  • Empathy, self awareness

12
Whats next?
  • SLC Forum governance review change to main
    provider of finance to HEIs as well as students
  • Linking with changes in Wales
  • FE disabled student support
  • SLC to implement non-medical helper procurement
    plans
  • BIS quality agenda
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