communication

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communication presentation skills

• Kinnera Murthy

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Do we need communication skills training?

• Most researchers think they are good
  communicators
• Despite this they have also faced several
  embarrassing situations when their skills are
  undermined
• It also leads to unhelpful behaviour in
  organizations
• Researchers need exceptional communication skills
• Honing skills is a continuous process
• Develop skills you already have

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Advantages

• People take you seriously
• Listen to what you say and engage in dialogue
• influencing, negotiation, making an impact,
  dealing with conflict and difficult people

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Rhetoric by Aristotle 350 B C But We
are still struggling - - - - to find the right
words to say the right way
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PRESENTATION THE BEST PACKAGING THE BEST
SELLING POINT CONTENT IS MOST OFTEN DESTROYED
BY BAD PRESENTATION
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I AM BLIND
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It is Spring I AM BLIND
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STEP 1 - BRAINSTORM MAIN IDEAS
STEP 2 - STATE THE SUBPOINTS
STEP 3 STATE THE BENEFITS
STEP 4 DEVELOP HANDOUTS BEFORE THE
PRESENTATION DURING THE PRESENTATION AT THE
END OF THE PRESENTATION
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STEP 5 DEVELOP VISUAL AIDS
STEP 6 MAIN IDEA PREVIEW/ REVIEW SENTENCE
STEP 7 DEVELOP THE INTRODUCTION ANECDOTE HU
MOR INVOLVING QUESTION RHETORICAL
QUESTION SHOCKING STATEMENT QUOTATION
STEP 8 - DEVELOP THE CONCLUSION
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INTRODUCTIONS AND CONCLUSIONS PUT THE HEAD AND
TAIL ON THE BODY OF YOUR PRESENTATION. WITHOUT
THEM,OR WITH THEM NOT FULLY DEVELOPED, YOU DO
NOT HAVE A COMPLETE PRESENTATION AND IT WILL BE
EVIDENT TO THE AUDIENCE.
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THE RELEVANCE OF PREPARATION
WHY WHAT WHEN WHERE WHO HOW
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Proposal PRESENTATIONS
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OUTLINING THE NEED FOR THE OFFERING PROVING
THE PROPOSAL HAS THE POTENTIAL TO SATISFY THE
LISTENERS NEEDS OR SOLVE A PROBLEM
DEMONSTRATING THAT THE LISTENER CAN AFFORD TO
SANCTION THE PROPOSAL
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PREPARATION
DELIVERY AND PERSONAL STYLE
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• OPEN WITH IMPACT
• KEEP IT SHORT AND SIMPLE
• AVOID THE USE OF JARGON AND
• COMPLEX TECHNICAL TERMS
• 4. CREATE A RELAXED SELLING
• AMBIENCE

• HONE YOUR COMMUNICATION ABILITY
• END AS POWERFULLY AS YOU BEGIN

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BARRIERS TO EFFECTIVE COMMUNICATION
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VAGUE AND GENERAL STATEMENTS CHOICE OF WORDS AND
LANGUAGE CONFUSING FACTS WITH OPINIONS USE OF
JARGON AND TECHNICAL WORDS
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CLICHÉS PHRASES THAT CAN BE OFFENSIVE
You have taken me up wrong You have
misinterpreted me This is not a criticism No,
dont take offence I am not complaining .. but
.. I am not interrupting you .. but ..
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With all due respect I hope this does not go
over your head Without getting too
technical To put this in simple terms I hope
I am not boring your Without boring you any
further
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SOME PHRASES THAT EXPRESS AGREEMENT
I agree . Youre absolutely right
. Thats it . Certainly Exactly
. I can understand your concern That is
a problem, and thats why we developed our
.. Yes ..
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BODY LANGUAGE
Chop Steeple Hands in Pockets Gestures - Scratchi
ng Rubbing the Ear Rubbing the
Eyelid Hand over Nose Hand over mouth
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Hand over Chin Finger Against Cheek Fist under
Chin Arm Folding
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BODY LANGUAGE
Eyes - Listening - Eye Contact - High Talking -
Eye Contact - Zero Posture - Slouching Body
gives 80,000 different signals
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FORMAL AND INFORMAL COMMUNICATION
Complete information provides efficient
completion of tasks Importance of written
communication
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5
3
4
1
2
1. Near Intimate Sphere (upto 6) 2. Distant
Intimate Sphere (16-18) 3. Close Personal
Sphere (1.5 - 4 ft) 4. Social Sphere (4-10
ft) 5. Public Sphere (over 10 ft)
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• Nonverbal Communication
• Feedback
• Cognitive Process
• Enhancing Clarity
• Connecting with others in the midst of conflict
• Practical Nonviolence

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Nonverbal Communication

• Nonverbal Communication accounts for up to 93 of
  the emotional content of a message.
• Pay attention to the messages you send others
  with
• voice volume,tone, cadence, stuttering, sighing
• Eye contact, pupil dilation, blinking, eye
  rolling
• Posture, gestures, sweating, facial expressions,
  blushing, proximity, foot tapping, gait, muscle
  tone
• Breathing, silence, environment, touching

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Barriers to Communication

• Barriers to communication and causes of conflict
  according to Rosenberg (nonviolent
  communication)
• Denial of responsibility for our thoughts and
  actions
• Judgments and evaluations mixed into observations

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Barriers to Communication

• Failure to express our feelings and needs
  resulting in unmet needs
• Lack of empathy for self and others
• Making demands instead of requests

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Using NVC to communicate clearly

• 4 step model bridges the barriers to effective
  communication
• 1 Make an observation (without evaluation)
• 2 State your feelings
• 3 Connect your feelings to unmet needs
• 4 Make a request of what would make life
• more wonderful

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Barriers to Communication

• The most important communication skill is
  listening.
• Often we dont listen because we are
• bored
• distracted
• think weve heard it before
• confused
• tired

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• People live in private worlds
• People have insecurities
• People have trouble dealing with strong feelings
• People identify with their feelings
• People engage in conscious and unconscious power
  struggles

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Bridging Barriers to Communication

• 1 - Exploring the Others viewpoint
• 2 - Explaining your viewpoint
• 3 - Creating resolutions

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Great Communicators

• With great communication skills, you will always
  come out the winner
• Listen for what others need and feel
• Avoid analyzing and using judgmental thinking of
  punishment and blame
• Be empathetic with others

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Thank You!