Communication with Others

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4
Chapter
Communication Skills
Chapter 4
Section 4.1 Communication with Others Section
4.2 Other Forms of Communication
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Section 4.1 Communicating with Others
Communication combines verbal and nonverbal
messages that convey your thoughts and feelings.
Good communication is clear and free of mixed
messages.
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mixed message assertive aggressive passive activ
e listening feedback interject
Content Vocabulary
communication verbal communication nonverbal
communication body language eye contact I
message tone
Academic Vocabulary
barrier hinder
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The Communication Process

• Using good communication skills can help you
  avoid misunderstandings.
• Verbal communication and nonverbal communication
  may send messages that conflict.

communication The process of sending and
receiving messages between people
verbal communication Sending messages with words.
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The Communication Process

• Nonverbal communication is sending messages
  without words.
• Communication barriers include misunderstandings,
  poor listening skills, and language and culture.

nonverbal communication Communication without
words through the use of facial expressions and
gestures.
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The Communication Process

• Some ways communication challenges are met are
  through Braille, sign language, and technology.

What are some other communication challenges that
you face every day?
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The Messages You Send

• Effective communication can be learned,
  practiced, and improved.
• Body language is a persons posture, facial
  expressions, gestures, and way of moving.

body language A persons posture, facial
expressions, gestures, and way of moving.
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The Messages You Send

• Eye contact is direct visual contact with
  another.
• I messages are statements that allow you to say
  how you feel and think.

eye contact Direct visual contact with another
persons eyes.
I messages A statement that allows you to say
how you feel and what you think, rather than
criticizing someone else.
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The Messages You Send

• Tone is the way a person says something.
• A mixed message occurs when your words and body
  language do not communicate the same thing.

tone The way a message would sound if it were
read aloud.
mixed message When your words and body language
do not communicate the same thing.
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The Messages You Send

• Knowing the right time and place to communicate
  can improve communication.

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The Messages You Send

• It is most effective way to communicate your
  ideas and feelings is to be assertive, rather
  than forcing your point, or allowing others to
  force theirs.

assertive Expressing your ideas and opinions
firmly and with confidence.
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The Messages You Receive

• Accurately interpreting the messages you receive
  is as important as the way you send them.

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The Messages You Receive

• Criticism is spoken or written opinions that
  point out someones shortcomings.
• Ignore criticism that is inaccurate or hurtful
  focus on what is helpful.

What are the differences between hurtful
criticism and constructive criticism?
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The Messages You Receive

• Active listening is concentrating on what is
  being said to understand and remember the
  message.
• Feedback occurs when a listener lets a speaker
  know he or she is trying to understand

feedback Occurs when a
listener lets a speaker know that he or she is
trying to understand the message being
delivered.
active listening Concentrating on what is
said so you understand and remember it.
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The Messages You Receive

• Do not interject that is, insert something into
  a discussion.
• Instead of interjecting, express your interest,
  and restate the message in your own words.

interject Insert a
comment or gesture into a discussion.
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Section 4.2 Other Forms of Communication

• Special skills are required to avoid confusion
  and unclear messages when you are not able to
  communicate face to face.

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Content Vocabulary
Academic Vocabulary
text message clarification
foster convey
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Phone Calls and Text Messages

• A text message is a message sent in text form,
  which appears on a cell phone screen or other
  electronic device.

text message A short, typed message sent between
cellular telephones.
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Phone Calls and Text Messages

• Use active listening and provide feedback when
  communicating by texting or phone because you are
  not face to face with the sender.
• Other tips include find a good time and place,
  do not disturb others, and leave clear messages.

How can you ensure you are not disturbing others
with your cell phone conversations?
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Communicating in Writing

• E-mail is a large part of written communication
  today.
• Good writing and reading skills are important in
  these forms of communication.
• When writing, organize your thoughts, use the
  right tone, keep it simple, and make all your
  points.

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Communication in Relationships

• Good relationships depend on good communication.
• Many arguments can be avoided if you ask for
  clarification, which makes things clearer.

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Communication in Relationships

• Communicating effectively increases understanding
  wherever you work, live, or play.

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Chapter Summary Section 4.1
Communicating with Others

• Communication involves sending and receiving
  verbal and nonverbal messages.
• Verbal messages use words, while nonverbal
  messages are sent without the use of words.
• I messages help you communicate how you feel
  and what you think without hurting the feelings
  of other people.

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Chapter Summary Section 4.1
Communicating with Others

• Body language, eye contact, and personal
  appearance all contribute to the messages you
  send.

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Chapter Summary Section 4.2
Other Forms of Communication

• When you are not communicating face-to-face, you
  cannot depend on body language and facial
  expressions, so you must really focus on being
  clear.

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Chapter Summary Section 4.2
Other Forms of Communication

• Telephone etiquette involves choosing an
  appropriate time and place to call or text and
  avoiding distractions.
• When communicating in writing, you need to
  consider to whom you are writing, the purpose of
  your message, and the subject of your message.

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Review
Do you remember the vocabulary terms from this
chapter? Use the following slides to check your
knowledge of the definitions. The slides in
this section include both English and Spanish
terms and definitions.
Start
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communication
comunicación
The process of sending and receiving messages
between people.
El proceso de enviar y recibir mensajes entre
personas.
Show Definition
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verbal communication
comunicación verbal
Sending messages with words.
Enviar mensajes con palabras.
Show Definition
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accountability
responsabilidad
The willingness to accept the consequences of
your actions and words.
Estar dispuesto a aceptar las consecuencias de
sus propias acciones o palabras.
Show Definition
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Comunicación no verbal
Nonverbal communication
Comunicación palabras a través del uso de
expresiones faciales y gestos.
Communication without words through the use of
facial expressions and gestures.
Show Definition
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lenguaje corporal
body language
A persons posture, facial expressions, gestures,
and way of moving.
Postura, expresiones faciales, gestos y forma de
moverse de una persona.
Show Definition
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Eye contact
Contacto visual
Direct visual contact with another persons eyes.
Contacto visual directo con los ojos de otra
persona.
Show Definition
34
I message
Mensaje Yo
A statement that allows you to say how you feel
and what you think, rather than criticizing
someone else.
Una declaración que te permite mostrar cómo te
sientes y lo que piensas, en vez de criticar a
alguien más.
Show Definition
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tone
tono
La forma en que un mensaje puede sonar si se lee
en voz alta.
The way a message would sound if it were read
aloud.
Show Definition
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mensaje confuso
mixed message
Cuando tus palabras y tu lenguaje corporal no
comunican lo mismo.
When your words and body language do not
communicate the same thing.
Show Definition
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expresarse con confianza
assertive
Expressing your ideas and opinions firmly and
with confidence.
Expresar sus ideas y opiniones con confianza y
autoridad.
Show Definition
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aggressive
agresivo
Que usa la fuerza y es prepotente.
Forceful and pushy.
Show Definition
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passive
pasivo
Estilo de comunicación caracterizado por mantener
las opiniones para uno mismo y ser vulnerable a
la influencia de otros.
A communication style characterized by keeping
opinions to oneself and being vulnerable to the
influence of others.
Show Definition
40
active listening
escuchar activamente
Concentrarse en lo que se dice para entenderio y
recordialo.
Concentrating on what is said so you understand
and remember it.
Show Definition
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feedback
retroalimentación
Occurre cuando el que oye deja al que habla saber
que él o ella está tratando de entender el
mansaje que se está comunicando.
Occurs when a listener lets a speaker know that
he or she is trying to understand the message
being delivered.
Show Definition
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interject
cultivar
Expresar un comentario o gesto en una plática.
Insert a comment or gesture into a discussion.
Show Definition
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text message
mensaje de texto
Un mensaje corto escrito y enviado entre
teléfonos celulares.
A short typed message sent between cellular
telephones.
Show Definition
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clarification
ccccc
Please provide spanish word/translation as this
was not in the book.
To make something clearer with further
explanation.
Show Definition
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barrier
barrera
Obstáculos.
Obstacles.
Show Definition
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hinder
obstruir
Metarse en el camino de.
Get in the way of.
Show Definition
47
convey
comunicar
Expresar o enviar unmensaje.
Express or deliver a message.
Show Definition
48
promover
foster
Formentar una relación.
Encourage a relationship.
Show Definition
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End of
End Of Chapter 4
Chapter 1
The Amazing World of Food