European Commission Managing European consumer

1
European CommissionManaging European consumers
health safety and protection through alert
systems

• Developments for the Health and Consumer
  Protection Directorate General
• Evelyne LUCTKENS (Projects Bids
  Manager)Ludovic DERAVET (Technical Team Manager)

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What?

• The Health and Consumer ProtectionDirectorate
  General (DG SANCO) of the European Commission
  manages alert systems to provide rapid
  information exchange between Member States and
  the Commission about measures taken in case of
  danger to the health and safety of the
  consumers.

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Business Opportunity

• Build a robust platform for Rapid Alert Systems
  (RAS),
• Consolidate users requirements,
• Develop a rich client interface,
• Integrate different European Commission tools.

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Objectives

• Identify common business characteristics,
• Harmonize the different Rapid Alert Systems to
  provide a similar interface to end users,
• Facilitate the exchange of information between
  Member States and the European Commission.

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Systems
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Project Structure and Organisation

• RASFF/RAPEX/RAS-BICHAT
• Content Manager
• Users

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RUP Methodology
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Methodology

• Iterations have many advantages
• Easier integration of users change requests,
• Quick delivery enabling rapid user feedback,
• Early discovery of misunderstandings and rapid
  adaptation,
• Easier processing of the information flow.
• But
• They require rapid customers feedback,
• They require additional management (for each
  iteration).

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Situation at Project Launch

• Functional and technical analysis documents
  written by other consultants in 2004-2005.
• Development of a generic platform failed,
• Diverging systems since no common platform,
• Several applications in place
• Access DB for RASFF,
• Operational RAPEX procedures,
• Operational RAS-BICHAT system,
• RAS-CHEM under development,
• Evolving users requirements with much information
  to handle.

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Project Realization
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General Process
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The Whole System
RAS Web Interface
RASFF
RAPEX
RAS
data
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Issues
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Example (1)
Users main menu.

• Users home page
• Tasks List
• Filters
• Users settings
• Search for Alerts
• Manage Alerts
• Information Messages
• Important items are easily accessible

Important information displayed to users in
blocks
Navigation in large list
Filters
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Example (2)

• Original Alert
• No huge form but onlywhat users have to
  specify
• Different contextual helps to guide users (by
  section, by field)
• Multilingual interface (buttons, lists)
• Navigation by tabs

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Example (3)

• Original Alert
• Dynamic forms
• Very complex fields
• Many dependencies across fields
• Complex validations that help users to quickly
  identify and solve issues
• Each tab might content several blocks

Only what is really needed !
Validation to help users filling in their Alert
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Questions?