POLICY PLAN for Facilitaire Dienst of Schipol Group

1
POLICY PLANfor Facilitaire Dienst of Schipol
Group

• 08 December 2000
• Saxion Hogeschool IJselland
• European Mater Facility Management

2
POLICY PLANfor Facilitaire Dienst of Schipol
Group

• 18 January 2001
• Hitoshi Kumagai
• Liu Tianshu
• Pham le Hong Hanh
• Vu Van Anh
• Saxion Hogeschool IJselland
• European Mater Facility Management

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Objectives

• To Understand Management Theories in practice
• Researching in Real Management world
• Applying Management Theories to it
• Making a Policy Plan
• Make a policy plan of Facilitaire Dienst of
  Schiphol Group (facility management department).

4
-Over View-Schiphol Group

• AirportCity

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-Over View-Facilitaire Dienst

• Proper Services

Quality
Efficiency
Effectiveness
Proper Good Enhough Not Expencive
Effective
6
-Analysing the company-Knowledge Creating Company

• Extending the ConceptCreating
  AirportCitiesnationally and internationally
• new value-added services
• Consistently creating new knowledge

7
-Analysing the department-Knowledge Oriented
Department

• Continuously CreatingNew Proper Services
• What is good enough? How to implement value in
  not expensive
• The staff should be knowledge oriented.

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Knowledge ManagementConstructing Ba ?
TACIT KNOWLEDGE
TACIT KNOWLEDGE
Socialization
Externalization
i
i
EXPLICIT KNOWLEDGE
TACITKNOWLEDGE
g
Interacting Ba
Orginating Ba
Internalization
Combination
Cyber Ba
Exercising Ba
o
g
EXPLICIT KNOWLEDGE
o
TACIT KNOWLEDGE
i
EXPLICIT KNOWLEDGE
EXPLICIT KNOWLEDGE
By Nonaka
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-Recommendation-Ba Constructor
Schiphol Group
Orginating Ba
Interacting Ba
Exercising Ba
Cyber Ba
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-Recommendation-Self Ba Constructing
Facilitaire Dienst
Orginating Ba
Interacting Ba
Cutomer
New serivice project
face to face
Supplyer
Staff
Proposal award
Exercising Ba
Cyber Ba
Training program
Service information system
Handbook
CSevaluation system
Jobs Skills Standard