Welcome to the Improving Communication through Positive Listening Approaches Seminar

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Welcome to theImproving Communication through
Positive Listening Approaches Seminar
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Time Spent Communicating
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Verbal/Nonverbal Communications
60
50
40
Body Language
30
Tone of Voice
20
10
Words
0
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Causes for Tune-Out

• Receivers purpose is different from senders
  purpose
• Understimulation
• Overstimulation
• Pace and delivery
• Lack of skill development

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Listening Graph
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Empathic Listeners
To Be More Effective

• Ask more open and feeling-oriented questions
• Show more empathy
• Dont interrupt
• Feel more, think less
• Demonstrate sensitivity
• Be more intuitive
• Be more open-ended
• Maintain eye-contact
• Be responsive and open to questions

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Listening Modes
Appreciative
Empathic

• Sound
• Color
• Language

• Feelings
• Emotions
• Needs

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Listening Modes
Listening Approaches Used Effectively
Discerning
Evaluative
Comprehensive
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Listening Modes
Listening Approaches Used Effectively
Politician
Discerning
Evaluative
Discerning
Evaluative
Comprehensive
Comprehensive
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Listening Modes
Listening Approaches Used Effectively
Politician
Lecture
Discerning
Evaluative
Discerning
Evaluative
Comprehensive
Comprehensive
Sales Presentation
Evaluative
Discerning
Comprehensive
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Listening Modes
Listening Approaches Used Effectively
Discerning
Evaluative
Discerning
Evaluative
Comprehensive
Comprehensive
Sales Presentation
Discerning
Evaluative
Discerning
Empathic
Comprehensive
Comprehensive
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Dinner Guest

• If you could have dinner with anyone, dead or
  alive, who would that be and why?

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Thank You for attending theImproving
Communication through Positive Listening
Approaches Seminar