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WORKPLACE EXPECTATIONS: Business Etiquette

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Human Relations WORKPLACE EXPECTATIONS: Business Etiquette WHAT IS ETIQUETTE? WHY IS ETIQUETTE IMPORTANT TODAY? APPEARANCE TABLE MANNERS Human Relations MALE/FEMALE ... – PowerPoint PPT presentation

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Title: WORKPLACE EXPECTATIONS: Business Etiquette


1
WORKPLACE EXPECTATIONS Business Etiquette
Human Relations
  • WHAT IS ETIQUETTE?
  • WHY IS ETIQUETTE IMPORTANT TODAY?
  • APPEARANCE
  • TABLE MANNERS

2
Human Relations
  • MALE/FEMALE ETIQUETTE AT WORK
  • Offer and refusal techniqueand understanding
    strategy
  • Business lunches
  • Business travel
  • Terms and comments to avoid
  • Personal and social relationships with coworkers
  • Office Romance

3
Human Relations
  • HOW SHOULD YOU TREAT THE PUBLIC?
  • Correspondence
  • Telephones
  • Rules for using other communication technology

4
Human Relations
  • HOW SHOULD YOU TREAT ASSOCIATES?
  • Networking
  • Mentoring
  • Office politics
  • THREE BEHAVIOR TYPES
  • Passive
  • Aggressive
  • Assertive

5
ETHICS AT WORK Your Attitude and
Responsibilities
Human Relations
  • What is ethics?
  • The code of moral principles and values that
    govern the behaviors of a person or group with
    respect to what is right or wrong.

6
What is an ethical dilemma?
Human Relations
  • A situation that arises when all alternative
    choices or behaviors have been deemed
    undesirable.
  • Potentially negative ethical consequences, making
    it difficult to distinguish right from wrong.

7
Ethical dilemma - examples
Human Relations
  • McDonalds uses beef flavor tells Hindus it
    doesnt.
  • Styrofoam vs. paper

8
Ethical Decision Making
Human Relations
  • Most ethical dilemmas involve
  • A conflict between needs of the part whole.
  • The individual versus the organization.
  • The organization versus society as a whole.

9
Approaches for Ethical Decision Making
Human Relations
  • Utilitarian Approach
  • Individualism Approach
  • Moral-Rights Approach
  • Justice Approach

10
Utilitarian Approach
Human Relations
  • Moral behavior produces the greatest good for the
    greatest number.
  • Critics fear a Big Brother approach and ask if
    the common good is squeezing the life out of the
    individual.

11
Individualism Approach
Human Relations
  • Acts are moral when they promote the individual's
    best long-term interests, which ultimately leads
    to the greater good.
  • Individual self-direction paramount.
  • Individualism is believed to lead to honesty
    integrity since that works best in the long run.

12
Moral-Rights Approach
Human Relations
  • Moral decisions are those that best maintain the
    rights of those people affected by them.
  • An ethical decision is one that avoids
    interfering with the fundamental rights of others.

13
Moral Rights
Human Relations
The right of free consent
The right to privacy
The right of freedom of conscience
The right of free speech
The right to due process
The right to life safety
14
Justice Approach
Human Relations
  • Moral Decisions must be based on standards of
    equity, fairness, and impartiality.
  • Three types of Justice Approaches
  • Distributive Justice
  • Procedural Justice
  • Compensatory Justice

15
Distributive Justice
Human Relations
  • Treatment of people should not be based on
    arbitrary characteristics.
  • People should be treated differently in
    proportion to the differences among them.

Evenly Distributed
16
Procedural Justice
Human Relations
  • Rules should be clearly stated.
  • Rules should be consistently and impartially
    enforced.

Rules and Procedures Govern
17
Compensatory Justice
Human Relations
  • Individuals should not be held responsible for
    matters they have no control over.
  • Individuals should be compensated for the cost of
    their injuries by the party responsible.

Even it Out
18
Tort, or Personal Injury, Law
Human Relations
  • When an ethical dilemma becomes a
  • legal problem
  • McDonalds Hot Coffee
  • Sexual Harassment
  • Mens vs. womens laundry hair cuts.

19
Tools for Managing Company Ethics
Human Relations
Leadership
Code of Ethics
Ethical Structure
Whistle Blowers
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