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Professional Etiquette 101


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Title: Professional Etiquette 101

Professional Etiquette 101
Mitzi RichardsSenior Director of
DevelopmentK-State Engineering
First Impressions
  • It is true it is much easier to make a good
    first impression than to correct a bad one..
  • Rule of Twelve
  • The first twelve inches from the shoulders up
  • The first twelve steps a person takes
  • The first twelve words a person speaks

Greetings Meetings
  • In todays workplace, gender is removed from all
  • Whoever reaches the door first, opens it and
    holds it for others.
  • Both men and women rise to meet and greet
    someone, especially when a handshake is involved.
  • It is not expected for a male business companion
    to seat a female associate.
  • Whoever extends an invitation to a meal pays
    for the meal

Body Language
  • Your body language often reveals more about your
    than verbal communication. Be conscience of it,
    because it is always being observed.
  • Good posture displays confidence
  • Dont slouch stand and sit upright
  • Dont fidget it is annoying and a sign of
  • Keep hands away from your mouth when speaking
  • Honor others personal space
  • Break nervous habits, such as gum chewing,
    drumming fingers, hair twirling, nail biting,
  • Dont show the soles of your shoes while sitting,
    especially in the company of individuals from
    other countries

Dress Code
  • For the occasion guests, location, event
  • When in doubt - opt for overdressing
  • Casual appropriate jeans, shorts, etc.
  • Business Casual open collar, slacks, skirt
  • Business Professional jacket, tie, ladies suit
    or dress
  • Semi Formal Suit for men, cocktail dress for
  • Formal Suit or tuxedo for men, formal dress or
    gown for women

Dress Code - Men
  • Ties should reach your belt buckle
  • Socks should cover your shin when sitting
  • Wear a long sleeve shirt with a suit
  • Socks match either pants or shoes
  • Button suit or sport coat when standing
  • Two button coat button top button
  • Three button coat button top two buttons
  • Double breasted coat button all buttons

Dress Code - Women
  • Use fragrances sparingly
  • Makeup and jewelry should be kept simple
  • If the men are wearing ties, you should be
    wearing hose
  • Avoid all clothing that is too revealing or too
  • Dont wear heels so high that you are unsteady
    (common height 2-3)
  • Nails should not be more than ¼ in length

  • Practice makes perfect
  • Name of most honored person is mentioned 1st -
    Dean White I would like to introduce my brother,
  • 2nd person mentioned in the order of gender, age,
    rank- President Wefald I would like to introduce
    my mother, Marie.
  • Equal status use gender and age to decide who
    to mention first Grandma Smith I would like to
    introduce you to my neighbor, Dorothy.

Hand Shake
  • Always wear your name tag on your right shoulder
    for a clear eye line
  • Stand to meet someone
  • Extend your hand immediately
  • Web to web
  • Shake from your elbow
  • Hold 3-4 seconds
  • Maintain eye contact
  • A confident hand shake compliments the

  • All rapport is built upon conversation most
    begin with small talk
  • Approach with a smile and eye contact
  • Open a conversation with a genuine compliment or
    an open ended question
  • Whatever you do, dont begin with a lecture about
  • Turn the spotlight on them

A Good Conversationalist
  • Is polite
  • Is a good listener
  • Puts others at ease
  • Can discuss numerous issues
  • Asks good questions
  • Never interrupts

A Good Conversationalist
  • Graciously accepts a compliment with a simple,
    thank you
  • Extends a compliment with sincerity
  • When mingling
  • approach groups of three rather than two
  • learns to open and end conversations with grace
  • picks up on nonverbal cues when to end a
    conversation with Its been a pleasure talking
    with you, please excuse me. or Ive enjoyed
    meeting you, please excuse me.
  • never have your drink more than half full so if
    you are stuck you can say excuse me, Im going
    to refill my drink.

Telephone Tips
  • Tone and voice clarity are more important than
    the words you use
  • Smile speak clearly and slowly
  • Return all calls within 24 hours
  • Never eat, drink or chew gum while talking
  • Always begin a call by introducing yourself, your
    company and with whom you wish to speak
  • When answering a call immediately write down the
    callers name and repeat it during the

Dining Etiquette
  • Napkin Use
  • Ordering
  • Reading the Table Setting
  • Use of Silverware
  • When You Have Finished

Tips to Look Your BEST
  • Your appearance impacts your mood and confidence
  • Dress to fit your audience yourself
  • Clothing should fit be well-maintained
  • Dark colors compliment your shape and create the
    appearance of authority
  • Polish your shoes people notice!
  • Quality accessories are important briefcase,
    purse, umbrella, etc

  • T F 1. A man should wait for a woman to
    initiate a handshake.
  • T F 2. It is better to make no
    introductions at all than to use an incorrect
  • T F 3. A woman should not open a door for
    a man.
  • T F 4. The only time to call attention to
    someones appearance or behavior mistake is when
    they can do something about it.
  • T F 5. A decisive statement can be negated
    by weak body language.
  • T F 6. A little gossip about someone will
    help loosen up conversation.

  • ___30____50 ____70 of the message that you
    communicate is conveyed through your visual
  • About ___ of ones financial success is due to
    ones technical knowledge and about ___ is due
    to skill in human engineering. -Dale Carnegie

  • FOR
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