Recruiting, selecting and training for success

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Recruiting, selecting and training for success
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LEARNING OUTCOMES FOR THIS LESSON

• Outline the key stages and processes involved in
  a recruitment process.
• Understand why McDonalds places high emphasis on
  its people and the recruitment process.
• Know that McDonalds is committed to training its
  employees.

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INTRODUCTION

• McDonald's employs on a large scale.
• The reputation of any business ultimately depends
  on the quality of its products.
• High quality products need high quality people to
  create, design, produce and deliver them.
• For any business an ability to recruit, train and
  retain high quality staff is particularly vital.

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RECRUITMENT

• Under McDonald's each individual restaurant is
  responsible for filling hourly-paid positions.
• The manager selects applicants to interview.
• The applicant then attends a first stage
  interview and is offered "On Job Experience"
  (OJE). This is a 2-day assessment in a
  restaurant.
• Successful completion at OJE will lead to a final
  interview, after which the manager decides
  whether or not to hire the applicant

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TRAINING

• McDonald's provides a full training programme
  which includes
• The Welcome Meeting.
• A development programme.
• Ongoing training. This goes towards an appraisal
  grade.

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• The Management Development Curriculum is aimed at
  people over 21 who have degrees or some
  management background. There are four key
  programmes
• Running a shift.
• Running systems.
• Being a restaurant leader. Team building,
  communication, and decision making.
• Being a business leader.
• Managers can also have the chance to work in the
  regional office.

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CONCLUSION

• McDonald's believes that the success of the
  Company and the restaurants hinges on the people
  it employs.
• It is therefore careful to recruit and train the
  best.

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ASSESSMENT OF LEARNING OUTCOMES

• How well can you outline the key stages and
  processes involved in a recruitment process?
• How well do you understand why McDonalds places
  high emphasis on its people and the recruitment
  process?
• How well do you know that McDonalds is committed
  to training its employees?