Portals ii Workshop results presentation

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Portals (ii) Workshop results presentation

• By
• Milos Petrovich
• Mats Herder
• Hege Folkestad
• Mark Carden
• Tatjana Likar
• Jiri Pavlik
• Vitodrag Vodnik
• Jan Pokorny
• Martin Ledinsky
• Dennis Bongers

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Selected topic areas

• Philosophy behind (library) portals
• What are they?
• How many do we need?
• How do they relate to our OPACs, University
  portals and internal and external resources
• User experience
• How to attract users and guide them well
• Ask a librarian
• Artificial Intelligence

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What makes a portal a portal and not just a
gateway?

• A portal is a web site that adds distinct value
  to a target audience by providing them
• Easy access to multiple sources of information
• Management of the data
• Personalization options
• Single sign on functionality

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Channel
Channel
Enterprise Portal
Learning Management Systems
Notifications
Student Admin
Library Portal
OPAC
Federated Searching Gateway
Additional Library services
Abstract DB
Local Dig Coll
Remote catalogue
Full text repository
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University, faculty, regional, national, or
subject Portals?

• They may all co-exist. We dont know, which type
  will be dominant over the other, but time will
  tell.
• Other remarks
• Important for the user will be the ability to
  apply channels across multiple portals
  (interoperability)
• There are many opportunities to share
  infrastructure that we should pursue as long as
• individual institutions can still manage and
  brand their own (Library) Portal

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The Perfect World

• My Portal Anywhere

All other portals are toolkits from which I take
what I need
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User experience

• Visibility
• Personalization
• Authorization
• Support (ask a librarian / training)
• Just needs to deliver the right information

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Ask a librarian functionality

• So what is new
• Technical questions together with normal
  questions
• Number of questions (More or less?)
• The librarian is remote ? more difficult but
  opportunities

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Ask a librarian

• Types of service
• Artificial Intelligence (Portal, Telephone)
• Online librarian (Telephone, Chat)
• Offline librarian (E-mail)

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Thank you