Institutional Web Management Workshop 2003 Supporting Our Users

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Institutional Web Management Workshop
2003Supporting Our Users

• Steve Musgrave
• 12th June, 2003

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Institutional Web Management WorkshopCommunity
Portals

• Steve Musgrave
• 12th June, 2003

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A False Dawn over the Field of Dreams
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A False Dawn over the Field of Dreams

• If you Build it they will Come

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Three Intertwined Strands

• Telematics
• Information Engineering
• Social Science

When computer networks link people as well as
machines they become social networks
(Garton et al 1997)
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False Dawn over the Field of Dreams

• Analyses the attributes of community portals
• Considers the business drivers
• Questions the sustainability of such portals
• Suggests a likely direction that portal evolution
  may take.

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Why, What and Who questions

• Why are communities on-line?
• What are Community Portals providing?
• What are the distinguishing features?
• Who are the content providers?

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Research Questions

• What are the elements, characteristics and
  emergent properties that constitute an effective
  portal for e-community development?
• What Telematic technologies and systems are best
  suited to portal delivery?

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Research Survey

• ..to gain an understanding of the
• Drivers
• Benefits,
• Political arguments
• Technology applications

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Survey Questionnaires

• 467 Local Authorities in UK
• 180 forms to IT Managers and e-Envoys
• 234 to Chief Execs fao Regeneration Offs
• 53 to Portal project managers.

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Number of completed questionnaires
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SOCITM Survey
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SOCITM Categories

• Promotional
• Content
• Content Plus
• Transactional

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SOCITM Top 10 Sites

• Camden, Hertfordshire CC, Tameside MBC,
  Westminster City
• Birmingham City, Maidstone BC, Stroud DC,
  Sunderland City, Wrexham CBC, Wandsworth

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SOCITM Survey Results
0 have no website (down from 1) 20 are
Promotional sites (down by 14) 49 are Content
sites (up by 7) 29 are Content Plus sites
(up by 7) 2 are Transactional sites (up by 1)
Transactional
Promotional
Content Plus
Content
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What is being looked for in a Community Portal
site?

• .tools to enable content development at
  sub-regional micro-community levelneed more
  than just a template.
• In particular there is a need for a content
  authoring toolkit, and integration into
  back-office services.

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Survey Findings

• Gaps in provision
• disparate nature
• need for authoring tools
• lack of integration of services
• constraints on broadband communication
  infrastructure

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Community Portals

• from fragmentation
• to integration
• a hybrid future

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Integration

• JCA (J2EE Connector Architecture)
• UDDI (Universal Description, Discover and
  Integration)
• Web Services
• WSDL (Web Services Description Language)
• SOAP (Simple Object Access Protocol)
• SRW (Search/Retrieve Web Service)

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Overcoming lack of Integration

• Middleware
• Middleware
• Middleware

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DfES Website

• School Common Transfer Files

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www.planning-portal.gov.uk
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Money

• middleware
• middleware
• middleware
• money

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Culture

• not just islands of technology more like
  foreign lands, - and with culture and language
  barriers
• The Online Government Store

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Technical Survey

• Doug Schuler - Wired for Change

..availability of on-line services is only half
of the equation of making the technology
accessible and affordable. Access to the
hardware needed to connect to on-line services is
the other half and Community Computer Centres
were established to fill a societal need.
Installing computer terminals in all branches of
the Seattle public library system provided
access.
Schuler 1996
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Telecommunication Infrastructure

• PSTN, ISDN, SDSL
• Fibre services - no speculative dig!
• Satellite services for rural communities

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DiTV for Public Service Access
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UK Online Interactive
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Information/Content

• Structured content
• search interfaces to locate relevant resources
• toolkits for local generation of content

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Business Process Change
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Clicks and Links
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www.clicksandlinks.co.uk
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www.eastserve.com
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www.cybermoor.org
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www.connect.org.uk
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www.knowsley.gov.uk
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DiTV with Telewest
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Seamless UK
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www.enrichUK.net
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Information/Content
provision
content providers
shared services
broker and aggregators
m2m interfaces
fusion
infrastructure
portals
presentation
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Butler Group Portal Model
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EIP / Corporate Portal / Grid
Enterprise Information Portals (EIP)
The Grid - e-Science
Community Portals
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Enterprise Information Portals

• Plumtree
• Hummingbird
• SAP Portals

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Linear stages ?
1. Basic site 2. E-Publishing 3. Interactive 4.
Transactional 5. Holistic e-Gov
Interactive
E-publishing
Basic site
Holistic e-govt
Transactional
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Account Mangt
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2
3
4
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Reflection
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A tale of two Portals

• BlackburnWorld
• www.blackburnworld.org.uk
• Blackburn East On-line
• www.beonline.org.uk

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blackburnworld.com
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www.beonline.org.uk
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Sunrise
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CETIS
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CETIS
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College On-line
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Yorkshire Forward
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Maricopa Learning eXchange (MLX)
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EducaNext Portal
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C-Elect (Huddersfield)
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The Online Government Store
The Quality Framework for UK Government Website
Design
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eDUCATION Environment
College On-Line
National
JORUM
Regional
Yorkshire Forward
NW eRepository
Local
Community Portal
VLE
MLE
Institutional Portal
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eDUCATION Environment
UK-online
College On-Line
National
JORUM
Regional
Yorkshire Forward
NW eRepository
Local
Community Portal
VLE
MLE
Institutional Portal
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The End
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