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Business Etiquette 101


Business Etiquette 101 The written and unwritten rules of etiquette as it relates to your career and professional image. LEAP into Etiquette Career Limiting Behaviors ... – PowerPoint PPT presentation

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Title: Business Etiquette 101

Business Etiquette 101
  • The written and unwritten rules of etiquette as
    it relates to your career and professional image.

LEAP into Etiquette
  • Career Limiting Behaviors
  • Breaking Habits
  • Office Gossip
  • Generational Gap
  • Dress for Success
  • Meeting Etiquette
  • Interview Etiquette
  • People Etiquette
  • Dining Etiquette
  • Test your Business Etiquette
  • Open Discussion/QA

Career Limiting Behavior Breaking Habits
  • Poor Time Management
  • Prioritize
  • Learn to say no
  • Ignoring your Career
  • Take on a high profile project
  • Increase your internal network
  • Find a mentor
  • Learn Quickly Share Knowledge
  • Not Responding to Requests
  • Ask for help.
  • Communicate that you cant meet the deadline,
  • or take care of it.
  • Lack of Follow Up/Follow Through
  • Create a project plan
  • Publish Progress
  • Failure to Follow Instructions

Career Limiting Behavior Breaking Habits
  • Unreliability. - Stick to your commitments
  • Its not my job Attitude
  • Procrastination
  • Resistance to Change
  • Negative Attitude
  • Distracted by Phone, Watch, or acting as if not
    interested. Engage! And most importantly,

Career Limiting Behavior Office Gossip
  • It is important to distance yourself from office
    gossip and participating in the grapevine.
  • Be able to identify rumors and gossip. Be certain
    to have the facts before sharing information with
  • When someone tries to share gossip with you, you
  • Walk away.
  • Change the subject.
  • Directly state, "I'm not comfortable talking
    about __________.

Career Limiting Behavior Generational Gap
  • Perception
  • Entitlement
  • Declining Work Ethic
  • Less Respect for Authority
  • Work Independently
  • Reality
  • Global and competitive market willingness to
    change careers for better opportunities
  • Focus, Finish and Leave (Value Work/Life)
  • Desire to know Why when asked to complete a
  • Technology driven
  • Embrace Generational differences. Meet in the

Dress for Success

Special Event? Its OK to ask what to wear.
Dress for the job you want, not the one you have
Dont be afraid to ask for guidance.

Return on Investment? Buy an iron.
Business Meeting Etiquette
  • Host should send a planned agenda ahead of time
    with clear objectives.
  • Start and stop on time. Dont wait for
  • Meetings should be focused on topics related to
    overall strategies.
  • Allow all participants to be involved. Encourage
  • Encourage challenge. This is where the best ideas

Interview Etiquette
  • Never wing it Learn all that you can about the
    position. Be prepared to share what you can do
    for the organization, and how you can make a
  • Arrive early (5-15 minutes).
  • Be courteous to the receptionist or assistant.
    Give your name, appointment time, and business
    card (if applicable).
  • Use good posture.
  • Avoid using first names, unless the interviewer
    is familiar.
  • Listen carefully and learn. Smile and be
  • Relate your qualifications and your desire to do
    a good job.
  • Do not initiate discussion about salary or
  • Send a follow up thank-you note.

People Etiquette
  • Relationship The state of being mutually
    interested. Reverence or respect for another. To
    be involved, concerned.
  • Maintain a database of personal knowledge on
    individuals in which you want to follow up or
    cultivate a relationship (childrens names,
    birthdays, etc.)
  • Communicate openly. Communicate ideas and
    requests clearly.
  • Conversational taboos Tasteless jokes, politics,
    religion, finances, family tragedy, health,
    lifes disappointments
  • Safe topics Sports, Cultural events, food and
    local attractions, books, movies, vacation ideas
  • Being late regularly shows selfish and
    disrespectful behavior.

Dining Etiquette
  • Immediately place napkin in your lap.
  • For silverware, work your way from the outside
    in, towards the plate.
  • Wait for everyone to receive their food before
  • Pass condiments to the right.
  • Once used, do not place silverware on the table.
  • When cutting, only cut a small amount at a time.
  • When you are finished, place the silverware at 5
    oclock/10oclock as pictured.

A. Napkin B. Salad Fork C. Dinner Fork D. Fish
Fork E. Soup Bowl F. Soup Plate G. Dinner Plate
H. Dinner Knife I. Fish Knife J. Soup Spoon K.
Bread Plate L. Butter Knife M. Dessert Spoon N.
Dessert Fork O. Water Goblet P. Red Wine Glass Q.
White Wine Glass
Etiquette 101 Quiz
Discussion. QA.