The Art of Issues Management

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The Art of Issues Management

• A Day in the Life of
• Cutting-Edge Issues Managers
• Warren Azano
• Government Affairs
• Hartford Financial Services Group, Inc.

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The Hartford (HFSG)

• Individual annuities
• Investment products
• Life group insurance
• Auto homeowners
• Business insurance

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HFSG Issue Management

• Identifying Prioritizing
• Issue Teams
• Case Study Terrorism

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HFSG Issue Management

• Surfacing Issues
• Prioritizing Issues
• Ensuring Public Affairs ? Business
  Interaction
• Periodic Review

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HFSG Issue Management

• Relatively informal
• Limited number of issues 9
• Issue Council (team) approach business units,
  Government Affairs, Law, Public Relations.

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HFSG Issue Management

• The Chairman
• appointing nine Issue Councils, each chaired by
  a senior executive
• assure that decisions are made by the
  businesses most affected
• government affairs executive will serve as a
  staff resource

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HFSG Issue Management

• The Chairman
• Issue Councils activated only as needed limited
  to issues that
• cut across multiple business areas
• have significant impact on profit
• are actionable in the near term.

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HFSG Issue Management

• Key Points
• Limited number of issues.
• Senior management support.
• Direct business involvement with public
  affairs.

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HFSG Issue Management

• Surfacing Issues
• Prioritizing Issues
• Ensuring Public Affairs ? Business
  Interaction
• Periodic Review

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HFSG Issue Councils

• Civil Justice Reform Taxes
• Workers Comp/Mgd Care Mold
• Insurance Regulation Asbestos
• Privacy Terrorism
• Fraud Credit

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Terrorism Issue Management

• Advising business units.
• Supporting DC lobbyists.
• Info to senior management
• Keeping employees informed

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Terrorism Bill Disclosure to Policyholders

• In the policy
• As of date of enactment
• Premium paid

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Day-to-Day Activities

• Reviewing legislation
• Serving as bridge between business clients
  and DC lobbyists.

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Terrorism Issue Management

• Advising business units
• Supporting DC lobbyists
• Info to senior management
• Keeping employees informed

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The Art of Issues Management

• A Day in the Life of
• Cutting-Edge Issues Managers
• Warren Azano
• Government Affairs
• Hartford Financial Services Group, Inc.