Adaptive Processes Consulting Pvt. Ltd. An ISO 9001:2000 Certified Company www.AdaptiveProcesses.com This document is the property of and proprietary to Adaptive Processes Consulting Pvt. Ltd. Contents of this document should not be disclosed to any

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Adaptive Processes Consulting Pvt. Ltd.An ISO
90012000 Certified Companywww.AdaptiveProcesses.
comThis document is the property of and
proprietary to Adaptive Processes Consulting Pvt.
Ltd. Contents of this document should not be
disclosed to any unauthorized person. This
document may not, in whole or in part, be
reduced, reproduced, stored in a retrieval
system, translated, or transmitted in any form or
by any means, electronic or mechanical.
Auditors Training
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Contents

• What are Audits?
• Why Audit?
• Who is an Auditor?
• How to Audit?
• Knowledge of Auditing Principles
• Knowledge of management system
• Knowledge of the project / process
• Audit Reporting
• Auditing Dos and Donts

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You must undergo Introduction to Quality and
Quality Management System Training prior to
attending this course
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What are Audits?

• A systematic and independent examination to
  determine whether quality activities and related
  results comply with planned arrangements and
  whether these arrangements are implemented
  effectively and are suitable to achieve
  objectives. - ISO 8402
• A Quality Audit is a structured review of other
  quality management activities. The objective of
  quality audit is to identify lessons learned that
  can improve the performance of this project or of
  other projects within the performing
  organization. PMBOK 2000

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In Simple Terms.

• An audit checks whether it is possible to meet
  the project objectives
• An audit is a check on the health of a project
• An audit checks whether project procedures enable
  smooth flow of work

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Why there is so much resistance to Audits?

• Seen as a fault finding exercise
• Project Managers dont feel they get any value
  out of the exercise
• Seen as a mere ritual for certification purpose
• Seen as Check List filling exercise
• Past focused in stead of being future focused
• Focus is on What did not happen
• Unable to point out current deficiencies which
  could impact future

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Why most audits are ineffective?

• Most auditors have a fault finding mind-set
• Unable to add value to the Project
• Past focus

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The Real Purpose of Audits

• Identify potential risks that the project is
  facing or likely to face
• Learn Best Practices from the Project
• Share Best Practices from your project / your
  past experience
• Elicit key concerns that the PM has
• See if you can help the PM in some aspect
• Check process compliance to defined plan and
  organizational management system

Compliance is important but not every thing about
an audit!!!
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How to make an Audit effective?

• Helping the PM in identifying aspects (risks,
  potential issues) that he / she might have missed
• Provide suggestions on issues that the PM is
  facing
• At least be a forum for the PM to let out his /
  her concerns
• Comeback and organize help for the PM
• Identify possible improvement areas for the
  project
• How to improve the efficiency of the process

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How to make an Audit effective?

• Provide due credit to positive observations also
• Include other members other than the PL/PM
• Audit aspects which are in initial phases to
  indicate what could be the impact rather than
  auditing only through the rear view mirror

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Types of Audits

• First party audit
• Internal audit
• Implementation and Improvement
• Second party audit
• By the customer / customer representatives
• Contractual fulfillment
• Third party audit
• By Auditing Firms like BVQI, KPMG, TUV etc.
• Implementation and Improvement
• Compliance to standards requirements

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Projects Success depends on

• Customer Focus
• Project Leadership
• Involvement of Team
• Process Approach
• System Approach to Management
• Continual Improvement
• Factual Approach to Decision making
• Mutually Beneficial Relationship

Focus of audit is to check if the project is on
track to achieve success