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ISO 9000 : 2000

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Title: ISO Author: SuperXP Last modified by: Hueylynn Created Date: 10/15/2005 1:03:14 PM Document presentation format: Company – PowerPoint PPT presentation

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Title: ISO 9000 : 2000


1
ISO 9000 2000
  • ???????
  • ISO 9000 1994
  • ISO 9000 2000
  • 1994 ? ? 2000 ????
  • ISO 9000 ????

2
  • ???????

3
  • 1??ISO
  • 2ISO???
  • 3ISO 9000?????
  • 4?????ISO 9000
  • 5ISO 9000??

4
??ISO
  • International Organization for Standardization
    ??????
  • ?ISOS?
    ?EQUAL???

5
2ISO???
  • ????????(IEC-Interational Electrotechnical of the
    National Standardizing Association-????????)
  • 1946?12?24????????ISO
  • ?1947?2?23?????????ISO????????

6
?????(Executive Board)
??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
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??(?3?????) (General Assembly)
?????(Executive Board)
??(?3?????) (General Assembly)
??(?3?????) (General Assembly)
?????(Executive Board)
????73? ????18?
??(?3?????) (General Assembly)
??(?3?????) (General Assembly)
?????(Executive Board)
??(?3?????) (General Assembly)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
?????(Technical Board)
???(??????) (Council)
???(??????) (Council)
???(??????) (Council)
???(??????) (Council)
???(??????) (Council)
???(??????) (Council)
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??18????
???(??????) (Council)
???(??????) (Council)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
???????(CASCO)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
??????????(DEVCO)
??????????(DEVCO)
??????????(DEVCO)
??????????(DEVCO)
??????????(DEVCO)
????? (Central Secretariat)
????? (Central Secretariat)
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??????????(DEVCO)
????? (Central Secretariat)
????? (Central Secretariat)
????? (Central Secretariat)
??????????(DEVCO)
??????????(DEVCO)
??????????(DEVCO)
?25????144???
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
?????(INFCO)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO????(ISPNET)
ISO/IEC???
???????(STACO)
???????(STACO)
???????(STACO)
???????(STACO)
???????(STACO)
???????(STACO)
???????(STACO)
???????(STACO)
?????(TC)(?176?
?????(TC)(?176?
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????????(STACO)
????????(STACO)
????????(STACO)
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????????(STACO)
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?????(SC)(?638)
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??????????(COPOLCO)
??????????(COPOLCO)
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???(WG)(?1659)
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7
3ISO 9000?????
  • ????????? -?????????MIL-Q-9858A ????????
  • 1??
  • 2??
  • 3??
  • 4??
  • 5??
  • 6??

8
3ISO 9000?????
  • ????????? -?????????MIL-Q-9858A ????????
  • 7??
  • 8??
  • 9??
  • 10??
  • 11??
  • 12????

9
AQAP(Applied Quality Assurance Publication)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
AQAP (????????)
10
BS 5750
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
DFF. STADNARD (Q) (I) (I)
AQAP (????????)
05/21
05/24
05/29
BS 5750 1979 (Q)
(I) (I)
BS 5750 1979 (Q)
(I) (I)
11
?????ISO 9000
  • ?????????????????
  • ????????????????????????,????????????

12
ISO 9000??
  • ISO 9001
  • ISO 9002
  • ISO 9003
  • ISO 9004

13
ISO 9001 ISO 9003
  • ????????,??????????BS 5750???
  • ???NFS 50-110
  • ????AS 1821?1822
  • ????CSAZ 299.1-299.4
  • ??NS 5801?5802?5803
  • ??SN 029100A?100B?100C

14
ISO 9004
  • ????????,????????ANSI Z1.15???
  • ???NFX 50-110
  • ???BS 4891
  • ????CSAZ 299.0?CSA??0374
  • ???DIN??55-355

15
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
MIL -Q 9858 (??????)
AQAP (????????)
AQAP (????????)
AQAP (????????)
AQAP (????????)
DEF Standard (???????)
National Standard (??????)
National Standard (??????)
BS 5750 (??????)
ISO 9000 (??????)
16
??ISO9000????
  • 1993 2060
  • 1994 3960
  • 1995 7840
  • 1996 12613
  • 1997 18581
  • 1998 24987
  • 1999 33054
  • 2000 35018

17
??
  • ????????
  • ???????????????????

18
ISO 9000 2000
  • ? ISO 9000 1994
  • ???

19
IS090001994??????
  • ??ISO8402?????
  • ??ISO9000??????????
  • ??ISO9001 ?IS09002 ? IS09003???
  • ??????
  • ??IS09004?????????

20
ISO 9000???????
????????????????
???????????
21
???ISO9000?
  • ISO9000????????????
  • IS09000?????????,?????,?????ISO9001? ISO9002?
    ISO9003??????

22
???IS09001?
  • ISO9001???/???????????????????
  • ISO9001??????????????????????????,??,?????????????
    ???ISO9001?

?????????
23
  • ISO9001???,?????(?????)???????????????????????????
    ,?????????????????????,??????????????????????????,
    ??????????????????????

???????????????????? ????????????
24
???ISO9002?
  • ISO9002???????????????????????(????ISO9000????????
    ??)

?? ISO9002???,???????????? ?????????????????????
, ???????????????????,?? ???????????????????????
25
???ISO9003?
  • ISO9003?????????,?????????????????

?? ISO9003???,???????????, ???????????????????
??? ???
26
???ISO9004?
  • ISO9004???????????????
  • ???,???????????????
  • ???
  • ISO9004??????????????,???????????,?????????????

27
ISO9000???????
???? 9001 9002 9003
?????? ? ? ?
???? ? ? ?
???? ? ? ?
???? ? ? ?
??????? ? ? ?
?? ? ? ?
???????? ? ? ?
????????? ? ? ?
???? ? ? ?
28

????? ? ? ?
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?? ? ? ?
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???? ? ? ?
29
ISO90001994?????
  • ISO????????,????????????
  • ????????????
  • ????????
  • ?????????
  • ??????????

30
ISO90001994?????
  • ????????????
  • ????????????
  • ???????????
  • ????????
  • ??ISO9000?,???????,?????

31
ISO 9000 2000
  • ? ISO 9000 2000
  • ???

32
ISO 90002000?????
  • 2000????ISO 9000????????????2000?12?15??????1994??
    ?????,2000????ISO 9000??????,??????,??????????????
    ?????????
  • ?ISO 9000???????????ISO 9001?ISO 9002?ISO
    9003,2000????,?ISO 90001/9002/ 9003????,ISO
    9000????????????ISO 90012000?

33
ISO 90002000??????
????? ?? 94??????
ISO 90002000, Quality management systems Fundamentals and vocabulary ?????????,??ISO 9000??????????????????? ??ISO 8402?ISO 9000-1
ISO 90012000, Quality management systems - Requirements ??????????????????????,????????????? ??ISO90011994? ISO 9002??ISO 9003
ISO 90042000, Quality management systems - Guidelines for performance improvements ?????????????????????,????????????????? ?? ISO 90041994
ISO 19011, ???????? ????????????????????? ??ISO 10011-1?ISO 10011-2?ISO 10011-3?ISO 14010?14011?14012
34
ISO 90012000???
  • 4.2.1??
  • 4.2.2????
  • 4.2.3????
  • 4.2.4??????
  • 5.??????
  • 5.1??????
  • 5.2????
  • 5.3????
  • 5.4??
  • 5.4.1????
  • 5.4.2????????
  • 1.????
  • 1.1??
  • 1.2??
  • 2.????
  • 3.?????
  • 4.??????
  • 4.1????
  • 4.2?????

35
  • 5.5????????
  • 5.5.1?????
  • 5.5.2????
  • 5.5.3????
  • 5.6????
  • 5.6.1??
  • 5.6.2????
  • 5.6.3????
  • 6.????
  • 6.1????
  • 6.2????
  • 6.2.1??
  • 6.2.2????????
  • 6.3????
  • 6.4????
  • 7.????
  • 7.1???????
  • 7.2???????
  • 7.2.1????????? 7.2.2?????????
  • 7.2.3????
  • 7.3?????
  • 7.3.1???????
  • 7.3.2???????
  • 7.3.3???????
  • 7.3.4???????
  • 7.3.5???????
  • 7.3.6???????
  • 7.3.7??????????

36
  • 8.????????
  • 8.1??
  • 8.2?????
  • 8.2.1?????
  • 8.2.2????
  • 8.2.3????????
  • 8.2.4????????
  • 8.3????????
  • 8.4????
  • 8.5??
  • 8.5.1????
  • 8.5.2????
  • 8.5.3????
  • 7.4??
  • 7.4.1????
  • 7.4.2????
  • 7.4.3???????
  • 7.5???????
  • 7.5.1????????
  • 7.5.2???????? ???
  • 7.5.3??????
  • 7.5.4????
  • 7.5.5????
  • 7.6??????????

37
????????????,??????????
  • (?)? ??????????
  • 1?????(Customer Focus )
  • 2?????(Leadership)
  • 3?????(Involvement of people)
  • 4?????(Process Approach)
  • 5??????(System Approach to Management)
  • 6?????(Continual Improvement)
  • 7????????(Factual approach to decision making)
  • 8?????????(Mutually beneficial supplier
    relationship)

38
(?)? ??????(Process Model)?????
P D A C
39
(?)???????,??????????
  • ???????ISO 90012000????????????
  • 1?????
  • 2?????
  • 3?????
  • 4?????

40
(?)? ?????????????,??????
  • ISO 90012000???????????????????????????????????
    ?????????????????????,??????????????,?????????
    ??????????,?????????????,?????????,??????????

41
(?)? ????????????
  • 1??????????,????????????????
  • 2??????????
  • 3??????????
  • 4????????????

42
????????????
  • 1????????????,??????????,?????,??????
  • 2???????????,?????????????????,?????????????
  • 3???PDCA(Plan-Do-Check-Action)???,???????????,????
    ?,???????
  • 4???????????,???????????????????????????????,?????
    ?,????,?????????????
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