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Language and Communications

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Language and Communications Understand what is involved with choosing the correct method How do we communicate? What to think about when deciding what communication ... – PowerPoint PPT presentation

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Title: Language and Communications


1
Language and Communications
  • Understand what is involved with choosing the
    correct method

2
How do we communicate?
Communication Method
Sender
Receiver
e.g. people, computer systems
e.g. people, computer systems
e.g letter, memo, telephone call
3
What to think about when deciding what
communication method to use
Time
Formality
Expense
Communication Tool
Occasion
Geography
Impact
Audience
Convenience
4
Ways of communicating
Verbal e.g. chatting, apologising
Types of Communication
Written e.g. letter, application form
Expressive Smiling, frowning, hugging
Visual Maps, Pictures, Drawings
5
Verbal communication
Acronym that ensures success with this type of
communication
  • Types of verbal communications
  • Chatting
  • Enquiring
  • Apologizing
  • Delegating
  • Directing
  • Advising
  • Informing
  • Challenging
  • Debating

T Think before you speak A Analyse what is said
before you respond L Listen to all aspects of the
conversation K Kind words are free I Insults
carry a price N Never seem distracted when
somebody is talking G Give as much attention
to the conversation as possible
6
Written Communication
  • Application form
  • Contract of employment
  • CV
  • Driving licence

Formal
Informal
  • Agenda for a meeting
  • E-mail
  • Birthday card Letters

7
Visual Communication
Drawings
Maps
Pictures
Visual Communication
Draft designs
Graphs
Charts
Moving Images
Static images
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