Human Resource Management

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Human Resource Management

• Lecture-34

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Burnout

• A pattern of emotional, physical, and mental
  exhaustion in response to chronic job stressors.

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Family Spouse, Children Parents, In-laws
Organizational Supervisor Colleagues Subordinates
Clients
Religion Alams, Teachers Friends Support groups
Professional Physicians Psychologists Counselors L
awyers
Clubs Business associations Social clubs Athletic
groups
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Communication Defined
The transmission of information and understanding
through the use of common symbols.
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The Communication Process
Encoding
Decoding
Channel
Message
Message
Source
Receiver
Feedback
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Encoder
Participants
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Sending Channel
Encoder
Decoder
Meaning
Encoder
Participants
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Sending Channel
Encoder
Decoder
Meaning
Meaning
Decoder
Encoder
Participants
Feedback Channel
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Context
Context
Sending Channel
Noise
Encoder
Decoder
Noise
Meaning
Meaning
Decoder
Encoder
Participants
Feedback Channel
Context
Context
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• Noise
• Interference in the flow of a message from a
  sender to a receiver.
• Nonverbal Communication
• Messages sent with body posture, facial
  expressions, and head and eye movements.

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How Communication Works
Communications experts tell us that effective
communication is the result of a common
understanding between the communicator and the
receiver. In fact the word communication is
derived from the Latin communis, meaning common.
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Selective Listening
Frame of Reference
Value Judgments
Source Creditability
Filtering
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Status Differences
In-Group Language
Time Pressures
Communication Overload
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Utilizing Feedback
Following Up
Repetition
Empathy
Regulating Information Flow
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Effective Listening
Effective Timing
Simplifying Language
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Downward Communication
Upward Communication
Communication that flows from individuals in
higher levels of the organizations hierarchy to
those in lower levels.
Communication that flows from individuals at
lower levels of the organizational structure to
those at higher levels.
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Horizontal Communication
Diagonal Communication
Communication that cuts across functions and
levels in an organization.
Communication that flows across functions in an
organization.
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• How do you find out about what happens at work?
• BULLETIN BOARD
• NEWSLETTER
• GOSSIP
• ?????

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• What HR functions are involved?
• All of them?
• Recruiting
• Orientation
• Rewarding
• AND.

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• Compensation
• Motivation
• Change
• Health and safety
• Benefits

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• Keep employees informed
• Tool to bring about positive change
• Influence culture

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• Employee
• Information central source
• Commitment, security
• Direction
• Employer
• Committed workforce
• Recruit
• Educate, inform, and guide employees

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• Helps employees learn about company at their own
  pace
• Provides references regarding policies, rules,
  and benefits
• Ensures HRM policies will be consistently applied
• Creates sense of security and commitment for
  employees
• Provides information to recruits
• May be interpreted as implied contract
• Should be updated continually

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To Achieve that.

• AN EMPLOYEE HANDBOOK SHOULD BE
• Well organized
• Clearly written
• Legally limited

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• Introductory comments
• What you should know
• Your benefits
• Your responsibilities and safety procedures

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• Greetings
• Welcome
• Valuable to the company
• Tone setting, culture statement
• Performance, role expectations

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• Rules and policies
• Attendance, work hours
• Lunch hours
• Lay off practices
• Performance appraisal issues

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• Membership-based
• Keep morale high
• Costs
• Eligibility

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• Safety
• Personal conduct
• Reporting accidents
• Compliance requirements

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Communication Methods
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• Employee handbook
• Bulletin board
• Company newsletter
• Company-wide meetings
• Digital Media
• Etc.

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• For Offsite Employees
• Facsimile machines
• Emails
• Internet
• Phone

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HRM Communications Programs
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• Keep employees informed
• Convey organizations concern for employees
• Build trust and openness
• Monitor employee concerns