Training Manual

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• Training Manual

Tennessee Department of Labor Workforce
Development
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Contents

• Introduction to the CRC
• Step 1 Basic Applicant Process
• Step 2 Pre-Assessments
• Step 3 Assessments
• Step 4 Completion of the CRC
• Step 5 Using Your CRC
• FAQs

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Introduction
The Career Readiness Certificate (CRC) is a
portable job skills credential that can measure a
persons ability to perform the three main
functions that are required in 90 of all jobs.
These functions include Reading for information,
Applied Mathematics, and Locating Information.
The CRC will carry the signature of the Governor
of Tennessee as well as the Commissioner of the
Department of Labor and Workforce Development..
On the back the back of the Certificate will
appear a list of tasks that the applicant has
achieved a mastery of during the CRC process.
The Certificates are awarded based upon a score
that is achieved using the ACT WorkKeys
Assessment.
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Three Levels
An Applicant has scored a level 5 on all three
sections of the assessments.
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Three Levels
An Applicant has scored a level 4 on all three
sections of the assessment.
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Three Levels
An Applicant has scored a level 3 on all three
sections of the assessment.
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(No Transcript)
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Step 1 Basic Applicant Process

• Job Services staff will interview the applicant
  / participant
• Complete CMATS registration
• Interviewers will encourage applicants to seek
  the CRC (provide all the positives)
• The applicant will be able to continue with
  routine Job Service services, job search,
  referrals to jobs, etc.
• Refer applicant to WIA for CRC assessment (enter
  new activity in CMATS)
• Applicants initiating contact with WIA for CRC
  assessment will be directed through JS for
  registration and referral to WIA in order to
  maintain system accuracy for file search purposes.

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JS- New Activity Service Type
AssessmentActivity Refer to WIA for CRC
Assessment
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JS - Activity Result
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JS Job Service Application
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Step 2 Pre-Assessments

• WIA staff that will be administering the CRC
  Assessment will accept the applicant referral
  from Job Services
• Schedule a time for the Applicant to take a
  pre-assessment.
• If the applicant scores less than a Silver level
  on the Pre-Assessment then remediation will be
  encouraged before Assessment is given.

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Step 3 Assessments

• If no remediation is required the applicant will
  be scheduled for the Assessment. Please note that
  the assessment can only be given to an applicant
  once every 30 days (ACT Rules).
• Based on the applicants scores a level will be
  assigned a CRC Level
• Gold requires a score of 5 in all areas
• Silver requires a score of 4 in all areas
• Bronze requires a score of 3 in all areas
• The lowest score received will determine the
  level at which a participant will be scored.
• After the Assessment has been given the Results
  will be immediately be entered into CMATS in
  order to provide the results to Job Services.

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WIA-New Activity
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WIA-Assessment
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WIA-Activity List
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WIA-Assessment Scores
3.
1.
2.
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WIA-Detail Intake
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WIA-List Of Concurrent
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Step 4 Completion of the CRC

• The applicants Job Services Application will be
  updated in CMATS to indicate the highest level of
  achievement in CRC process (Bronze, Silver, or
  Gold)
• If applicant does not successfully accomplish a
  certification, a response regarding such will be
  noted in CMATS.
• A weekly submission of applicants receiving CRC
  along with scores achieved will be sent by WIA
  Staff to Division of Workforce Development for
  the Printing of the CRC.

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Step 5 Using Your CRC

• WIA staff will advise applicants to keep their
  applications active with JS for potential CRC job
  openings. Contact should be at least every 90
  days.
• JS will post all job orders, including all orders
  initially received by WIA for CRC applicants
• At employers request, JS will indicate CRC
  preference
• A WorkKeys Assessment may be required by the
  employer on the job order, however NO Level may
  be required unless the job has been profiled.
• JS staff will file search by appropriate
  parameters (Veteran, DOT, Education, Experience,
  Pay, and CRC)
• Pooled applicants will be notified via routine
  notification process of the potential job match
  (Telephone or Mailer)
• JS will refer interested applicants to the
  employer/job order

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FAQs

• Q How long is the certificate valid?
• A Five years from the date of the assessment.
• Q Do we have to pretest with WorkKeys?
• A Yes, it is required that a pre-assessment be
  given with either KeyTrain or WIN.
• Q Will the CRC assessments be computer based or
  internet based?
• A The assessments will be given on computer
  through the internet.
• Q To administer the assessments, are there any
  fees in becoming a recognized testing site.
• A This will be included with the WorkKeys
  system.
• Q do assessment administrators need any
  "specific training?
• A Yes, this training will be provided to your
  LWIA.