GPS ON THE LINE

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(No Transcript)
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GPS ON THE LINE? INFORMATION SYSTEMS AND THE
NHS Plenary Session Professor Frank Stowell
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IS or IT Failures?
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HORRIBLE INTERFACE? (Morris and Travis, 2001).
The commonest cause of It failure...is
custom-made systems new business processes must
also fit unmodified software and not the other
way around. (Economist, 2002).
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METHODS OF IS DESIGN FROM THE DATA PROCESSING
ERA ARE AS DEFUNCT AS THE MONOLITHIC
ENTERPRISES IN WHICH THEY RESIDE (ANGEL,
2000)
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• NHS and Change
• Wales new structure (Dobson,2002)
• Scotland merger (Truland,2002)
• UK workforce development
  (Davis,2002)
• UK/IT 50 coverage by 2005
  Economist,2002

Comment Workshop Jan 03 but What is problem?
Vickers is relevant here any system to have
stability .. does not consist in prescribing
one goal or even one series of goals but in
regulating a system over time in such a way as
to optimise the realisation of many conflicting
relations (1983).
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Systems and Information systems Experience
shows 1. understanding from within 2.
transfer of ownership
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OWNERSHIP AND SUCCESS ARE SYNONYMOUS
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AND 3. systems tools 4. client-centred v-
client-led
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CLIENT-LED DESIGN
e.g. Black box diagram
eg RPs, AIM, influence diags
e.g.Root defintion, rates/levels diagram
Transparent
eg Activity models, DFDs, Object Models
(Stowell and West, 1994)
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client led information system creation(clic)
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CLIC
TO FACILITATE THOSE INVOLVED IN I.S. DESIGN IN
NAVIGATING FROM THE CREATION OF IDEAS FOR
PURPOSEFUL ACTION TO CREATING A LOGICAL
SPECIFICATION FOR A SERVING I.S. 1.1ST PHASE OF
THE INQUIRY - AN EXPLORATION OF THE SITUATION
TO CREATE SHARED APPRECIATION
(VICKERS,1983) 2. ONCE SOME SHARED AGREEMENT HAS
BEEN REACHED MOVE ON TO CONSIDER IDEAS FOR
ACTION THAT MIGHT BRING IMPROVEMENT 3.CONSIDER
IDEAS FOR THE SYSTEM TO BE SERVED THEN IDEAS FOR
THE SERVING SYSTEM. 4. BOTH CLIENTS AND
DEVELOPERS CONSIDER HOW TO OPERATIONALISE IDEAS
FOR ACTION - IDEAS ARE CONTEXTUALISED TO
CREATE WHAT VICKERS REFERRED TO AS A MORE
DETAILED COMPLIMENTARY PICTURE TO DO THIS WE
USE A CONVERSATION FOR ACTION MODEL
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Systems Tools for CLIC
Appreciation Rich Pictures, AIM Designing the
Action to be taken (the System to be
Served) Conceptual Activity Models Conversation
Models Designing the Information System (Serving
System) UML Collaboration Diagrams Object
Oriented Case Tools
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APPRECIATIVE INQUIRY METHOD (West,1995)
Learn about systems ideas
Why attend an SPMC Workshop?
Hear about developments in NHS/IT project
What time is available
Will it help to address workplace problems?
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IS Development scenarios
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Navigating the Gap Using Systems Ideas to
manage IS development Discussant
Donna Champion
GPs on the line April 2003
SPMC Workshop
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Client Led Information system Creation

• Create a shared appreciation of the situation
• Create some ideas for improvement
• Express those ideas for taking action as a model
• Think through the implications, creating more
• detailed models of how the action might work
  in
• practice. (The system to be served).
• Use this learning to think through the
  requirements
• for the information system ideas for the
• serving system.

GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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Systems Tools for CLIC
Appreciation Rich Pictures, AIM Designing the
Action to be taken (the System to be
Served) Conceptual Activity Models Conversation
Models Designing the Information System (Serving
System) UML Collaboration Diagrams Object
Oriented Case Tools
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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An Example
Create an Activity model Expressing ideas for
action
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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An Example
Manager
Take each actor in turn and consider the
Conditions of Satisfaction for each activity
IT
Manager
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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Conversation for Action Model
E.G. Manager
1.
1.b
Start
Action
Take each role in turn and model all the
conversations they will need to participate in
to complete the action.
Finish
2.
3.
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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CLIC
In a practical sense, coherence is maintained by
using activity-oriented models throughout. In a
theoretical sense, coherence is maintained by
following the same principles of inquiry
throughout.
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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Summary

• Developing IS in public services is difficult,
• failure is common.
• The purpose of the workshop is to think
• about how Systems ideas might help.
• The idea of navigating the gap seems useful.
• Any ideas must be useful in different
• conditions. For example, in new green field
• design, or in brown field reform
  approaches.

GPs on the Line April 2003 SPMC
Workshop Champion and Stowell
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References
Champion, D. (2001) Navigating the Gap between
Purposeful Action and a Serving Information
System, Unpublished Ph.D. Thesis, Dept. of
Information Systems and Computer Sciences, De
Montfort University, Milton Keynes.
Champion, D. and Stowell, F.A., (2002)
Navigating the Gap between Action and a Serving
Information System, Information Systems
Frontiers, Vol. 4, No. 3, pp. 273-285.
GPs on the Line April 2003 SPMC
Workshop Champion and Stowell