name of hospital Physician Satisfaction Survey Results

1
(name of hospital)Physician Satisfaction Survey
Results

• Prepared by
• Linda Powell, MSIPT
• Supported by

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Physician Satisfaction Survey

• Purpose
• To report findings from physician satisfaction
  survey

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Report Overview

• Description of Survey Process
• Ratings-(name of hospital) as place to practice
  medicine-Quality of care-Ease of scheduling
  outpatient (OP) tests-Timeliness of receiving OP
  results-Quality of nursing care-Nursing staff
  Responsiveness, critical thinking skills,
  appropriateness/timeliness of communication,
  knowledge of patients status/needs,
  responsiveness to patient/family needs

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Report Overview

• Ratings (continued)-Medical records
  department-Surgical services Overall, ease
  of scheduling surgery, turnover time between
  surgical cases, competency of OR staff,
  anesthesia services-Laboratory
  services-Cardio-pulmonary rehab-Physical
  therapy rehab-Pharmacy services-Advanced
  nursing care-Pathologist communication/feedback-
  Emergency department

5
Report Overview

• Ratings (continued)-Radiology department
  Overall, timeliness of reports, interpretation
  and feedback by radiologist-Discharge
  process-Availability of medical
  equipment-Physical condition-Physician
  services-Strategic direction-Administration/phys
  ician relations-Administration
  responsiveness-Credentialing process-Medical
  staff leadership

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Report Overview

• Ratings (continued)-Leadership/staff demonstrate
  mission-Efforts to meet community needs
• Rank order of questions by weighted average
• Additional Services at (name of hospital)
• Additional Physicians needed
• Suggestions to (name of hospital)
• Years on Medical Staff
• Demographics-age-gender-specialty-status

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Report Overview

• Appendix 1 - Weighted Averages
• Appendix 2 - Capabilities/Limitations of Surveys

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Survey Process

• Surveys were distributed to 75 physicians in
  October, 2003
• Twenty-nine (29) physicians returned the survey
• The overall response rate was 39
• Note Ratings are reported as weighted averages
  for all combined (active, courtesy, ER)

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General Perceptions
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Nursing Staff
11
Surgical Services
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Services/Departments
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Services/Departments (cont.)
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Radiology Services
15
Other
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Relations with Administration
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Other
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RANKINGWEIGHTED AVERAGES OF INDIVIDUAL
QUESTIONS-COMBINED ONLYLowest to Highest
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RANKING OBSERVATIONS

• Only one question had a weighted average below
  3
• How would you rate the communication and
  feedback provided by the pathologists?

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ADDITIONAL SERVICES
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SUGGESTIONS FOR ADDITIONAL SERVICES

• Full time cardiologist
• Outpatient heart cath
• Psychiatric services (3)
• ENT, dermatology, urology, GI

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ADDITIONAL PHYSICIANS
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SUGGESTIONS TO (name of facility) TO BETTER MEET
PATIENT NEEDS

• List suggestions here

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YEARS ON MEDICAL STAFF
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Demographic Information
26
Demographic Information
27
Demographic Information
28
Demographic Information
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Appendix 1 Weighted Averages
Weighted AverageAn average that takes into
account the proportional relevance of each
component, rather than treating each component
equally. Weighted averages are used to better
represent the number of individual responses to
each question. An overall weighted average can
then be computed and compared to similar
facilities. For a description of how these are
computed refer to the last slide.
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How Weighted Averages Are Calculated

• Example
• The responses from hospital employees for
  question
• 1 (overall satisfaction) were 20 selected
  1, 32 selected 2, 17
• selected 3, 4 selected 4, and 1 selected 5.
• The total number of responses equals 74.
  The calculation would
• look like this
• (20 x 5 32 x 4 17 x 3 4 x 2 1 x
  1)/74 the weighted average
• or 288/74 or 3.89.
• The higher the number the better (very high
  5 and very low 1).
• For individual questions the highest
  weighted average is 5. Overall
• the best score would be 140 (5 times the
  number of questions 28).

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Appendix 2 Survey Capabilities/Limitations

• Survey Capabilities
• Provide quantifiable data
• Provide opportunity for individuals to feel they
  had a say on issues
• Create a record of individuals behavior,
  opinions, attitudes, and beliefs
• Survey Limitations
• Poorly designed questions can be misinterpreted
  by respondents
• Generally do not provide in-depth understanding
  of underlying issues, reasons, or behavior
  patterns
• Incorrectly designed surveys may produce invalid
  and misleading results
• Need adequate number of responses to insure
  validity