Conflict Management, Megaphone Mastery, and Tea with the Queen:

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Conflict Management, Megaphone Mastery, and Tea
with the Queen

• Running a big staff training program on a very
  small budget

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College of William and Mary

• Founded 1693
• Second oldest institution of higher education in
  the U.S.
• Phi Beta Kappa founded here in 1776
• 6th among all public universities (U.S. News)
• Princeton Review green rating of 90 (60-99
  scale)
• 8th nationally in community service, research
  social mobility (Wash. Monthly)

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Earl Gregg Swem Library7th in the nation!
(Princeton Review)
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Staff training at Swem Library

• History culture of staff training
• Director of Staff Development 2004
• Committee of staff volunteers
• Mandate Commission a staff survey to address
  morale
• Budgeted from private funding through Dean of
  University Libraries

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Swem Library Climate Study 2004 Core values

• Service to patrons
• Intellectual stimulation and variety in their
  work
• Working environment with respect and trust
• Open communication
• Aesthetically pleasing work environment
• Resources and training to do their jobs well

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Training implications

• Explicitly expressed in the survey
• Opportunity to visit other libraries and see how
  things are done elsewhere
• Bring people in so we dont have to go out
• Technology training
• Cross training
• Morale

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Specific suggestions

• Manager and supervisor training
• Meetings
• Conflict resolution
• Employee Assistance Program
• Life skills
• Relaxation
• Informal get-togethers

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How the committee works

• Monthly meetings
• Ideas staff input, other institutions, local
  events, etc.
• Budget
• Online calendars
• Internal and external
• Current guidelines one work-related and one non
  work-related program per month
• Team approach
• Each member takes on project, responsible from
  beginning to end
• Staff training development library
• Assessment

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Our programs

• Work related
• Our library who we are and what we do
• Our campus and who we serve
• Other libraries near and far
• Personal well being
• Skills for daily living
• Health and wellness
• Staff morale and just plain fun!

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Work-related training our own workplace
What we do

• Information technology
• VISTA
• RSS
• Podcasting
• Web 2.0
• File management
• Excel
• Safety emergency training
• Emergency exit tour
• Hiring student workers
• CPR first aid
• Defibrillator training
• Evacuation procedures
• Megaphone use
• Hurricane preparedness

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Workplace environment

• Conflict management
• Grievance procedure
• State standards of conduct
• Supervision
• Developing the library brand
• Who we are and whom we serve
• Patrons with disabilities
• Alcohol and drug use on campus
• Student Environmental Action Coalition
• Technical services pit stop
• Media Center

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Our co-workers

• Our own interests

• How well do we know each other?

• Horseracing
• Valentines
• Peace Corps
• Sewing machines

37 down All wet
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Other workplaces on campus
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And beyond!
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Skills for daily living at work at home

• Writing
• Emails
• Recommendations for students and coworkers
• Resumes
• Presenting yourself with confidence and control
• Time management

July 10, 2009 TO DO - FRIDAY _at_ No Jokes _at_
Office _at_ Calls _at_ Notes _at_ Waiting AFA
PROJECTS PROJECTS LONG TERM _at_WAITING
SOMEDAY/MAYBE PONDER/PROBLEM SOLVE COMPLETED
JULY
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Our personal health well-being

• Womens health and wellness
• Bicycle to work
• Personal finance
• Care for the caregiver
• Financial and estate planning
• Living wills
• Save7Lives

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Just for fun less stress!
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Less stress I

• The ultimate office workout

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Less stress I

• Paws to relax

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Less stress II

• Campus executive chef

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Less stress II

• Dancing with the stars

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Less stress on the planet
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And more

• Gentlemen of the College
• Sinfonicron
• Tea party in honor of the Queen (with hats!)
• National Library Week (professors and their
  favorite books)
• Google books project at the University of
  Virginia
• Diaries Past and Present
• Geocaching
• Etc., Etc., Etc.!

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So what about MY library?

• Organize
• Administrative support for staff training
• Committee dont do it alone
• Plan
• What does your staff need and want?
• Brainstorm whats interesting, useful and fun to
  your committee?
• Budget
• On a shoestring
• With some support from above

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Have fun!
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With thanks to

• Karen Berquist, Science Libraries Coordinator,
  Swem Library
• Dean Connie McCarthy, Swem Library
• Swem Librarys Staff Training Development
  Committee

Pat Van Zandt prvanz_at_wm.edu 757.221.3119