Wisconsin Digital Government Summit

1
Balancing Innovation and Risk Calculated
Careful Risk-Taking

• Wisconsin Digital Government Summit
• Chris Neff Vice President of Marketing
• December 2, 2008

2
Each approach depends on the situation

• Can be done in a variety of environments
• No perfect approach
• Differs in every state agency due to several
  factors
• Political considerations
• Past successes (or challenges)
• Transparency
• Strategic focus
• Collaboration
• Governance
• Executive support

3
Big questions

• What is your agencys current tolerance level
  for
• gray areas?
• interagency cross-boundary collaboration?
• longer-term solutions that may be
  planning-intensive?
• failure?
• deferred success?

4
Possible Benefits of Risk-Mitigated Innovation

• Creative approaches to solving existing
  recurring issues
• Shared infrastructure maintenance
• Shared costs across multiple agencies
• Greater collaboration between agencies levels
  of government

5
Key Observations in Other States

• Planning preparation takes time
• Utah One-Stop Business Registration 6 agencies,
  10 local governments, IRS 2 years
• Tennessee Criminal Justice System 6 agencies,
  FBI 1.5 years
• Nebraska JUSTICE 92 county courts, 93 district
  courts 2 years
• Patience does yield benefits
• Utah One-Stop Business Registration 60,000 new
  businesses registered, 350,000 hours saved since
  2003
• Tennessee Criminal Justice System 600,000
  integrated searches per year
• Nebraska JUSTICE 65,000 court case searches
  per month

6
Key Observations in Other States

• Shared infrastructure solutions do reduce costs
• Multipoint payment processing in Arkansas, Idaho
  Iowa Internet, phone, point-of-purchase,
  virtual cash drawer
• Reduced merchant fees
• Shared or 0 equipment costs
• Maintenance security included
• Security
• Enterprise-wide PCI DSS and SOX-compliant
  approach benefits all participating agencies
• Perimeter, application-level, and business
  process security solutions
• Content management
• Consistent look feel across agencies

7
Broader Opportunity to Enable Innovation with
Reduced Risk

• Self-Funded Enterprise Portal Solution
• Statewide portal services available at no cost to
  agencies
• Technology build out refreshes
• Application development maintenance
• Web design / CMS / usability
• Marketing promotion
• Customer service
• Payment processing
• Security
• Web 2.0 solutions
• Cross-boundary support

8
Benefits of Self-Funded eGovernment

• Proven funding approach
• Sustainable solution requires no appropriations
• Does not penalize agencies with lower revenue
  opportunities
• Vast majority of services(85) available for
  free to constituents
• Nominal fees added primarily to business-facing
  services
• Heavily regulated industries recognize benefits
  of faster online turnaround
• Successfully deployed in 22 states

9
Benefits of Self-Funded eGovernment

• Control
• Agencies retain control of data, policies,
  prioritization, and service delivery
• Unified Portal
• Encourages broader agency participation in
  statewide portal with constituent-friendly common
  design elements
• Constituent Service
• Fast implementation of online services
• Real-time order processing financial
  transactions
• Multichannel customer service (Live Help, e-mail,
  phone)
• eGovernment Leadership Community
• Gain access to nations largest network of state
  government best practices

10
Innovation That Balances Risk

• It can be successful
• Approach differs in each state and agency
• Requires careful analysis of your operating
  environment and existing comfort levels
• Will take time and include some painful periods
• Collaboration will reduce risk exposure
• Self-funding is a proven enterprise-level solution

11
Q A
Chris NeffVice President of Marketing chris_at_nicus
a.com 435-655-3614 www.nicusa.com