The liberalized market needs mail pieces with more information background

1
The liberalized market needs mail pieces with
more information background
2
Processes get more complex andcustomer demands
rise
First Mile Mail Processing
Mail Logistics
Last Mile Mail Processing
Creation of mail
Alternative, interactive communication media
(e.g. internet, mobile communication, etc.)
Transmission from
Private household
Traditional Postal Value Chain
Individuals incompanies
Postbox mailOutward processing
Departments incompanies
Bundle logistics
Delivery Point Sorting Delivery
Bulk mailOutward processing, Incl. mail
production
Articles
Insured matter
Magazine
Advertising
Newspaper
Postal IT Platform (item-based information)
Postal IT Applications
New competitors from mail production, new
customers from liberalization
3
Drivers for the intelligent mail piece

• Track Trace
• Process measurement and improvement
• Process proof / service level agreement
• Inter company billing
• Address correction
• Keep additional data in parallel IT
• Images
• Address
• Forwarding information
• Delivery instructions

4
IT infrastructure is the key to keep business
linked

• Key features are
• Powerful, reliable backbone
• Open standardized interfaces for
• Applications
• Data exchange
• Data integrity, availability, security
• Also with mobile applications
• Also with partner companies

5
Examples from today Quality measurement

• Purpose
• Service level agreement monitoring
• Features
• Postal item transit time monitoring with customer
  complaint management
• Street mail collection management
• Support of problem area diagnosis and bottleneck
  analysis within the logistic network
• Customer benefits
• Up to date information to allow proactive
  management
• Identify areas where improvement of efficiency is
  possible

6
Examples from today Postal IT network
architecture
7
Examples from today Handheld Solutions

• Business Applications
• Track Trace of value Items
• Insured Mail Handling
• Registered Mail Handling
• Parcel / Mail delivery confirmation
• Postman's support services
• Remote Printing(e.g. List of delivered
  registered mail items)
• Item Based Quality Monitoring

8
On the other handReading may get more simple
9
Work for the near future Standardization of the
Mailer / Post interface

• Derived from the REMPI ideas
• Operational data
• Item data
• Accounting data

Operations
Mailer
Administration