Get to Know Your Customer Day Ideas for Online Retailers

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7 WAYS
To Know Your Customer On This Get To Know Your
Customers Day
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Every Third Thursday Of Each Quarter Is Observed
As Get To Know Your Customers Day. Remember
When You Had To Walk Down The Street To Buy Stuff
From The Locally Owned Store?
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MOST OF THE BUSINESS SHOPPING IS NOW ONLINE.
The Shop Owners Knew You By Name Back Then. They
Knew Your Preferences, Your Shopping
Habits. Owners Always Knew Their Customers. And
This Was Their USP.
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Customers Today Connect With The Brand And Not
The CEO Of The Brand. Their Interaction Is With
The Brand.
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Brands Need To Ask Questions, Observe Shopping
Patterns, And Store Data Of The Customer In Order
To Provide Bespoke Experiences. So, How Exactly
Do You Get To Know Your Customers Better?
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Here Are 7 Ways To Know Your Customers Better
This Get To Know Your Customers Day
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• How Are We Doing?
• What Could We Do Better?
• Ask Them About Your Products Get Reviews
• Create Surveys And Offer Rewards In Return
• Leverage Negative Reviews To Repeat Purchase
• Start Quora Excavation
• The Social Media Powerhouse

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HOW ARE WE DOING?

• This Will Put You In The Right Direction.
• Once You Get An Answer, Ask Them Why Do They
  Think So.
• The Answer To Your Why Will Open New Perspectives
  About What Your Customers Have And What They
  Want.

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WHAT COULD WE DO BETTER?

• Your Customers Shop From You, Because They Know
  Your Brand.
• No One Better Than Your Customers Can Point Out
  What You Lack And What They Want.

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ASK THEM ABOUT YOUR PRODUCTS GET REVIEWS

• Apart From How Your Business Is Doing, Ask Your
  Customers About A Particular Product.
• Get Their Opinion On Which Product Or Service
  Needs Improvement And Why.

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CREATE SURVEYS AND OFFER REWARDS IN RETURN

• Surveys Are One Of The Best Ways To Know What
  People Think And Perceive About Your Business.
• Create Incomprehensive Surveys To Get An Idea Of
  Their Understanding And How They Feel About The
  Products Or Services.
• In Order To Make Them Participate, Offer Small
  Rewards.

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LEVERAGE NEGATIVE REVIEWS TO REPEAT PURCHASE

• A Negative Review From Your Buyer Is A Great
  Opportunity In Disguise. When Someone Leaves A
  Negative Review, They Know Exactly What Is
  Lacking. They Are Unhappy Because Your Brand Was
  Not Able To Meet Their Expectations.
• An Unhappy Customer Spills All Her Expectations
  Out In The Open. Nothing Can Be Better Than This
  If Taken Positively.
• There You Have Successfully Gained A Potential
  Customer Who Proves Beneficial For Your Business.

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START QUORA EXCAVATION

• Quora Is One Gem Of A Place When It Comes To
  Sharing Personal Opinions And Experiences.
• One Popular Quora Writer Shared His Personal
  Experience With A Business On How Poor Customer
  Service Took The Store Out Of Business And How
  One Store Went On To Create A Chain Of Stores
  With Excellent Customer Service.
• Businesses Have A Strong Presence On Quora. Users
  Freely Share Their Experiences Mentioning The
  Brand.

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SOCIAL MEDIA POWERHOUSE

• Make Social Media Your Best Friend And You Will
  Never Regret This Friendship. Today, The Amount
  Of People On Social Media Is Insurmountable.
• Opinions, Experiences, Apprehensions, Rumors Are
  Taken Seriously And It Doesnt Take Time For Them
  To Influence A Larger Audience Base.
• Find Out What People Are Talking About. Hold
  Conversations With Your Customers.

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7 WAYS
To Know Your Customer On This Get To Know Your
Customers Day
FIND US
www.qeretail.com