Winning Tactics ideas For Get To Know Your Customer Day 2019 - PowerPoint PPT Presentation

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Winning Tactics ideas For Get To Know Your Customer Day 2019

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The emotional connect and personal attention given to the customers during those days have gone to the wayside now. ‘Get to Know Your Customer Day’ is an opportunity for you; as a visionary business owner to move a step further and explore your customer’s world. – PowerPoint PPT presentation

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Title: Winning Tactics ideas For Get To Know Your Customer Day 2019


1
Get to Know Your Customer Day Ideas for Online
Retailers
2
Introduction -
  • The answer to the million-dollar question Get to
    Know Your Customer Day Ideas is well, you will
    have to go through this entire blog.
  • You, as a smart business owner, know and
    understand that Customers are the lifeline of
    your business. Also, if you can increase your
    online stores customer retention rates by even 5
    percent, it can increase your profits by 25
    percent to 95 percent.
  • While most marketers learn about their customers
    from their online behavior and past purchases,
    there is another unique way. Get to know your
    customer day is a day observed 3rd Thursday of
    every quarter yearly.
  • The emotional connect and personal attention
    given to the customers during those days have
    gone to the wayside now. Get to Know Your
    Customer Day is an opportunity for you as a
    visionary business owner to move a step further
    and explore your customers world.

3
How to connect with Your Customers Help?
  • Knowing them a little more makes your customer
    feel valued.
  • You foster a deep and trust-based relationship
    which goes beyond buy-sell transactions.
  • You get an increased awareness of your clients
    evolving preferences, giving pointers of
    innovation in your business.
  • Familiarity will bring in more sales/repeat
    business and loyalty at the end of the day.

4
Way To Reach Out Your Customer on Get To Know
Your Customers Day -
Social Media
Website
Be Thankful
Other Channels
5
1. Social Media -
  • Use hashtag GetToKnowYourCustomersDay to post on
    social media. Signaling your customer that you do
    not lose an opportunity to know them more.
  • Post a reward-based survey thereby requesting
    client feedback on product/service. This will
    offer value to your customer for the time/effort
    they put in replying to your poll.
  • Call out your customers via Twitter and share
    with them how much you value their business. It
    will leave them smiling build trust.
  • Need some more details on Social Media Marketing?
    Check out these eCommerce Social Media Marketing
    Tips.

6
2. Website
  • Invite customers to post reviews/experience of
    your product or service. Your customer knows that
    their opinion matters to you.
  • Educate your client with regular blog updates,
    webinars, or free coaching based on your
    industry. It will promote trust and higher value
    of your product/service.
  • Spotlight valued clients on your website and make
    them feel important. It will also give them a
    sense of pride in doing business with you.

7
3. Be Thankful -
  • Send a Handwritten and Personal thank you card to
    your client. Your client will love it.
  • Gift a Great book which has been a profound
    influence in shaping your company. This gift will
    give your customer a glimpse of your company
    products core values and convey your gratitude
    to them.
  • Send a box of Cookies or Health bars if your
    client is in the fitness industry. Do a little
    research about your client to send something of
    value to them.

8
4. Other Channels -
  • Make Customer service the DNA of your company. Go
    out of the way and serve one lucky client on a
    platinum platter and he will tell/retell a great
    story of your company to everyone.
  • Meet your Customer face to face and listen to
    what they have to say about your product,
    customer service, etc. This gesture may also give
    insights into their pain points and help you
    improve.
  • You can reward your loyal clients by starting a
    loyalty program which can be as simple offering
    annual on their anniversary or special discounts
    on making referrals.

9
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