DEVRY BSOP 588 Final Exam 100% Correct

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• DEVRY BSOP 588 Final Exam 100 Correct
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• BSOP 588 Final Exam 100 Correct
• 1.      Question (TCO E) Determining how
  customers will value your products can be
  assessed by all of the following EXCEPT
• 2.      ?Question (TCO D) All of the following
  are stages in developing an improvement plan
  EXCEPT
• 3.      Question (TCO C) Terms such as kanban,
  single-minute exchange of dies, and visual
  controls are most closely associated with
• 4.      Question (TCO C) Which one of the
  following would not be a primary step in the
  poka-yoke process?
• 5.      Question (TCO B) _____ measures are
  generally tracked by senior leadership to gauge
  overall organizational performance.
• 6.      Question (TCO I) The cost associated
  with unplanned machine downtime, when operators
  halt the production line after identifying an
  unacceptably high rate of defective output,
  should be classified as
• you link your discussion with examples of the
  older quality improvement programs (i.e. Deming,
  Juran, etc)
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•  

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• .      Question (TCO A) Lean approaches focus
  on
• 8.      Question (TCO B) Robert Kaplan and David
  Norton developed a balanced scorecard which had
  four perspectives. Which one of the following is
  NOT one of them?
• 9.      Question (TCO D) ISO 9000 requires that
  all the elements required for a quality system,
  such as control processes, measuring and test
  equipment, and other resources needed to achieve
  the required quality of conformance, be
  documented in a _____, which serves as a
  permanent reference for implementing and
  maintaining the system.
• 10.  Question (TCO H) Determining the most
  likely causes of defects occurs during which
  DMAIC phase?
• Page 2
• 1.      Question (TCO B) Explain why it is
  difficult to obtain a single, universal
  definition of quality. Be specific in your
  response.
• 2.      Question (TCO I) Identify three aspects
  of managing and using performance data so that it
  is useful to the organization. Provide an example
  of each aspect. Be specific in your response.
• 3.      Question (TCO G) Discuss how the
  corporate culture is displayed and its role on
  quality management behavior. Please provide
  multiple examples.
• 4.      Question (TCO F) What could be the
  reason(s) for failed quality management
  strategies?
• 5.      Question (TCO H) Explain the pArocess of
  design failure mode and effects analysis and
  describe how it could be applied to the cashier
  checkout stand at a supermarket. Make sure you
  provide at least three examples.
• 6.      Question (TCO C) Some have argued the
  Six Sigma programs are merely repackaged versions
  of older quality improvement programs that
  originally accompanied TQM initiatives in the
  1980s. Present arguments both support and refute
  this view. Make sure you link your discussion
  with examples of the older quality improvement
  programs (i.e. Deming, Juran, and so forth).
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• 1.      Question (TCO E) Suggested reasons why
  many customer satisfaction efforts fail include
  all of the following EXCEPT
• 2.      Question (TCO D) The Six-Sigma problem
  solving approach contains the phases of
• 3.      Question (TCO C) Terms such as kanban,
  single minute exchange of dies, and visual
  controls are most closely associated with
• 4.      Question (TCO C) Poka-yoke focuses on
  two aspects
• 5.      Question (TCO B) _____ measures are
  generally tracked by senior leadership to gauge
  overall organizational performance.
• 6.      Question (TCO I) The cost of purchasing
  copies of a textbook on quality for employees as
  part of their training program in process
  improvement methods is considered

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• 1.      Question (TCO B) Explain why it is
  difficult to obtain a single, universal
  definition of quality. Be specific in your
  response.
• 2.      Question (TCO I) What criterion is used
  to classify a failure cost as internal versus
  external? Give three examples of an internal
  failure cost and three examples of an external
  failure cost.
• 3.      Question (TCO G) Discuss the three major
  reasons why companies adopt total quality. Also,
  discuss the initial key steps are involved in the
  adoption process.
• 4.      Question (TCO F) Explain in detail why
  change is necessary in organizations. Describe
  the effects that change can have on quality
  management with respect to employee commitment
  and quality levels.
• 5.      Question (TCO H) Describe the six basic
  steps required to build the House of Quality.
  Describe, in general, where in the House are
  customer and technical requirements located. Also
  explain why it is important that each area of the
  House is linked with the others.
• 6.      Question (TCO C) Some have argued the
  Six Sigma programs are merely repackaged versions
  of older quality improvement programs that
  originally accompanied TQM initiatives in the
  1980s. Present arguments that both support and
  refute this view. Make sure