One Stop Outsourcing Shop -Offshore Service Provider

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PROGLOBALBUSINESSSOLUTIONS

• YOUR ONE STOP OUTSOURCING PARTNER

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OVERVIEW

• Proglobalbusinesssolutions is a service oriented
  marketing Indian company .We provide diverse
  outsourcing or off shoring solutions under one
  platform.
• Managed by entrepreneurs with a pleasing track
  record in offshore or outsourcing to India, the
  company is headed by a team which has 20 plus
  years of exposure to all aspects of the
  functioning of IT and ITES units.
• Our Vision
• Our vision is to bring the global outsourcing
  industry closer and provide customer with quality
  and affordable solutions.
• Our Mission
• Our mission is to provide clients with reliable
  need based solutions across different business
  verticals and requirements under one
• platform.

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GLOBAL PRESENCE

• We provide services from India also through our
  delivery partner centers spread across different
  continents. Our 247 delivery centers supporting
  multilingual projects are qualitative, reliable
  have excellent track record of even serving
  fortune companies. Apart from Indian Offices our
  execution centres are also located in Americas,
  Europe Africa

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GLOBAL PRESENCE
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CALL CENTER SERVICES
2
DATA ENTRY SERVICES
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PHOTO EDITING SERVICES
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GRAPHIC DESIGNING SERVICES
E PUBLISHING SERVICES
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CALL CENTER SERVICES
1
INBOUND CALL CENTER SERVICES.
OUTBOUND CALL CENTER SERVICES
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TECHNICAL SUPPORT SERVICES
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DISASTER RECOVERY SERVICES (BCP)
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EMAIL CHAT SUPPORT
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DATA VALIDATION SERVICES
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VIRTUAL ASSISTANT SERVICE
MULTILINGUAL CALL CENTER SERVICES
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MARKET RESEARCH (CATI,CAPI,CAWI)
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DATA ENTRY SERVICES
1
ONLINE DATA ENTRY
DATA CAPTURE SERVICES
2
3
DATA CLEANSING / ENRICHMENT
4
SCANNING/ OCR/ INDEXING
5
WEB RESEARCH / DATA MINING
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FORM PROCESSING
DOCUMENT MANAGEMENT
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DATA ABSTRACTION
DATA ANALYTICS
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DATABASE DEVELOPMENT MIGRATION
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PHOTO EDITING SERVICES
Photo Retouching
1
Photo Clipping
2
Photo Restoration
3
3600 Panorama
4
Virtual 3d Creation
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Album Design
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GRAPHIC DESIGNING SERVICES
1
Magazine Designs
Logo Creation
2
Brochure Designs
3
Flyer Designs
4
Business Cards
5
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Cover Designs
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Catalog Designs
9
8
Sketching
3D Creations
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Banner Designing
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Poster Designing
Presentations
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Flash Animations
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E- PUBLISHING SERVICES
1
ePub Conversion
ePub3 Conversion
2
3
Fixed Layout ePub Conversion
4
Read Aloud ePub Conversion
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Enhanced ePub Conversion
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KF8 Conversion
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Nook Fixed Layout Format
MobiPocket (Kindle) Conversion
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Flash Flip Book Conversion
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Digital Prepress Typesetting
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HTML/XHTML Conversion
XML Conversion
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XBRL Conversion
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DT Book Conversion
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Pub Med Conversion
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Adobe PDF Conversion
Digitization Data Conversion
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OUR RECRUITMENT PROCESS
The recruitment we undertake on behalf of our
clients is a 5-round exercise.
1
Round 1 CV Screening.
2
Round 2 Communication Test.
3
Round 3 Personal Introduction Domain Skill
Test.
4
Round 4 Operations Process Suitability.
5
Round 5 HR Values, Culture, Salary.
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OUR TRAINING PROCESS
Training is imparted at Three levels
Pre Process
Process Training
Post process Training
Orientation Induction Domain Skills Accent
Training (wherever needed) The trainee Process
Associates are put through a simulation of the
actual process which involves the system of
answering queries.
Product Knowledge Mock Sessions (wherever
needed) Systems Training
Refresher Training (All agents and coaches are
subjected to knowledge assessment tests
periodically.)
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OUR QUALITY PROCESS
Our Quality Management System is designed to
deliver Reliable and Consistent Services to our
Clients. It provides for value creation , reduces
cost, rework improves net profit through  

• Delivery Excellence
• Service Optimization
• Improving Architecture
• Business Optimization
• Service Reliability
• Quality Assurance
• Process Risk Management
• Mistake Proofing

• Innovation Transformation
• Re-engineering
• Process Automation
• Transformation Projects
• Performance Management
• Balance Scorecard approach
• Process Measurement Index
• Industry Benchmarking
• World Class Processes

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TECHNOLOGY-DATA MGT BACKUP

• The delivery center is securely linked and
  monitored by a dedicated Network Operating Center
  (NOC).
• The NOC is the command centre which monitors the
  entire network 24/7, 365 days. Plus we have BCP
• (DR) multiple locations setup ready to use.
•  Dual leased line from two leading ISP service
  providers
• Cisco 1800 routers and ASA 5510 firewalls with
  Nortel switches.
• Linux proxy servers and billing servers for file
  access and storage
• Standard office configuration with HP desktops.
• Three level power capacity management with two
  level redundancy and in-house power generating
  unit.
• Precautions are provided through Bio metrics,
  Secure logins, User Authentication, scheduled
  backup
• of data through
• Documents backup Media Backup User Backup
  Backup Mail Scheduled backups Synchronized
  backups Data Stored in secured Hard Disks and
  DVD disks

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WHY US? WHY OUTSOURCE TO US?

• Define each every process including support
  functions related to project in line with success
  achieved
• aligning with SLAs required.
• Continuous Monitoring of processes identifying
  gaps plugging them instantly.
• Consistent review feedbacks, Improvement of
  performance.
• Control Attrition retain consistent team.
• Continuous learning refresher Training for all
  members coaches
• Have redundancy/ contingency plans throughout all
  processes
• Robust Quality method which is updated from time
  to time.
• Excellent communication, Swift Response Precise
  solutions
• 24/7365 days service
• State-of-the-art technology and Infrastructure
• 100 Information Security and Data
  confidentiality
• Dedicated team per project
• One Platform for various business outsourcing
  requirement
• Multilingual support apart from English
• Skilled Resources with Domain expertise
• Affordable competitive pricing

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Your Time Patience is Greatly Appreciated!
THANK YOU
Please contact us at
salesteam_at_proglobalbusinesssolutions.com
www.proglobalbusinesssolutions.com