ISO/IEC 17020 certification process - PowerPoint PPT Presentation

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ISO/IEC 17020 certification process


The ISO/IEC 17020:2012 Certification Documentation is conforming to the requirements of ISO 17020:2012 standard for Conformity Assessment. ISO 17020 documents are designed for ISO/IEC 17020:2012, conformity assessment — Requirements for the operation of various types of bodies performing inspection for inspection agency. – PowerPoint PPT presentation

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Title: ISO/IEC 17020 certification process

ISO/IEC 17020 2012 Certification Process
  • Implementation
  • Documentation
  • Training
  • Auditing

by Global Manager Group
What is ISO / IEC 17020 ?
ISO 17020, entitled "General Criteria for the
Operation of Various Types of Bodies Performing
Inspection", is an internationally recognized
standard for the competence of inspection bodies.
ISO 17020 should not be confused with ISO 9001,
which is specific to quality management systems.
 ISO 9001 does not require evaluation of the
technical competence of an inspection body and it
should not be regarded as an acceptable
alternative to ISO 17020.This International
Standard specifies general criteria for the
competence of impartial bodies performing
inspection irrespective of the sector involved.
It also specifies independence criteria. This
standard is intended for the use of inspection
bodies and their accreditation bodies as well as
other bodies concerned with recognizing the
competence of inspection bodies
Benefits of ISO 17020 Accreditation
  • Uniformity in execution and reporting method for
    the people
  • Carrying out the activity. Reduced penalty in
    case of disputes
  • Meeting the accreditation requirements Reduced
  • Complaints Proof of conforms to specified

Documentation Process
Quality Manual- Policy and objectives Organizati
on Structure
  • Procedures-
  • Documentation Control procedure
  • Internal Audit proc endure
  • Audit Plan
  • Documented procedures for dealing wit h feedback
    and corrective action
  • Procedure for maintenance of security y of data /
    protecting the integrity of
  • data
  • Documented procedures for dealing wit h
  • Documented procedures for consideration and
    resolution of appeals

Procedures for (a) Selection of qualified
suppliers (b) Issuing appropriate purchasing
documents (c) Inspection of received
materials (d) Ensuring appropriate storage
  • Inspections
  • Documented instructions on inspection planning
    and conducting
  • Documented procedures for equipment maintenance
  • Documented procedure for verification of
  • Procedures for dealing with defective equipment
  • Review Check lists
  • Documented instructions for carrying out
    inspection safely

Training Process
  • This training is intended to provide an
    integrated provisioning of Quality Management
    System Audit Techniques on Inspection Agency
    standards according to the requirements of ISO /
    IEC 170202012 and provides an understanding /
    interpretation of the requirement ISO / IEC
  • Quality management and the role of inspection
  • Classification of inspection bodies
  • Overview of ISO / IEC 170202012, the terms and
    relationship with other relevant standards (ISO
    9001, ISO / IEC 17025)
  • Coordination of audit quality management system
    to ISO / IEC 170202012
  • Building the audit program

  • Audit planning, vertical, horizontal and audit
  • The concept of risk-based audit
  • Effective audit techniques
  • Evaluation of audit findings
  • Report findings and conclusions
  • Development and implementation of corrective
  • Audit reports and follow-ups.

Auditing Process
  • The inspection body shall establish procedures
    for internal audits to verify that it fulfils the
    requirements of this International Standard and
    that the management system is effectively
    implemented and maintained.
  • An audit programmed shall be planned, taking into
    consideration the importance of the processes and
    areas to be audited, as well as the results of
    previous audits.
  • The inspection body shall conduct periodic
    internal audits covering all procedures in a
    planned and systematic manner, in order to verify
    that the management system is implemented and is

  • Internal audits shall be performed at least once
    every 12 months. The frequency of internal audits
    may be adjusted depending on the demonstrable
    effectiveness of the management system and its
    proven stability.
  • The inspection body shall ensure that
  • (a) Internal audits are conducted by qualified
    personnel knowledgeable in inspection, auditing
    and the requirements of this International
  • (b) auditors do not audit their own work
  • (c) personnel responsible for the area audited
    are informed of the outcome of the audit
  • (d) any actions resulting from internal audits
    are taken in a timely and appropriate manner
  • (e) any opportunities for improvement are
  • (f) the results of the audit are documented.

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